Nalley Lexus Smyrna

★★★★☆
  • 2750 Cobb Pkwy SE

    Smyrna, GA 30080

    Map & Directions
  • 404-994-4322

About Nalley Lexus Smyrna

Categories
  • Auto Dealers
  • Used Cars
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Lexus
  • Lexus
  • Lexus
  • Lexus
  • Lexus
  • Lexus
  • Auto Parts & Accessories
  • Automotive Repair
Details
  • Infiniti
Hours
M-F 7am-8pm, Sa 8am-6pm, Su Closed
Special Offer
Call Today!

Automotive

Automotive
More choices in Smyrna:
Resultset_next

USAuto Sales

3042 Bankhead Hwy Lithia Springs, GA

Resultset_next

Brandt Auto Brokers

633 Cobb Pkwy N Marietta, GA

3.7273 11
Hi! Sign in to let us know how Nalley Lexus Smyrna was?
Write a Review
.

I couldn't have ask for a better place to buy a car. The salesman was so friendly and knowledgable about the car we selected the entire dealership and the process of buying a car was a great experience.

1
★★★☆☆

I couldn't have ask for a better place to buy a car. The salesman was so friendly and knowledgable about the car we selected the entire dealership and the process of buying a car was a great experience.

.

So far so good. . .Nally did an excellent job helping me find the right car. It's been 3 weeks and I like it more and more each week. Chas did a great job!

1
★★★☆☆

So far so good. . .Nally did an excellent job helping me find the right car. It's been 3 weeks and I like it more and more each week. Chas did a great job!

.

Lexus has some of the best customer service around, so I expected great service. Our buying experience at Nalley was excellent. We found the car online, so we knew what we wanted. Barron was great to work with. The paperwork was completed quickly, the car was cleaned up, and it was ours. I will be happy to return to Nalley in the future.

4
★★★★☆

Lexus has some of the best customer service around, so I expected great service. Our buying experience at Nalley was excellent. We found the car online, so we knew what we wanted. Barron was great to work with. The paperwork was completed quickly, the car was cleaned up, and it was ours. I will be happy to return to Nalley in the future.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Searched the internet for a pre-owned Toyota Highlander and found one at Nalley Lexus. Megan Russell in the Internet Sales Department was very friendly and professional, as were Eric the Pre-Owned Manager and Larry in Finance. Their standards are high at the dealership and that was reflected through out the purchase process. I did not feel pressured, had time to reflect and make sure of my decision to buy there. I am pleased with the vehicle and I would like to work with Nalley Lexus again in the future.

5
★★★★★

Searched the internet for a pre-owned Toyota Highlander and found one at Nalley Lexus. Megan Russell in the Internet Sales Department was very friendly and professional, as were Eric the Pre-Owned Manager and Larry in Finance. Their standards are high at the dealership and that was reflected through out the purchase process. I did not feel pressured, had time to reflect and make sure of my decision to buy there. I am pleased with the vehicle and I would like to work with Nalley Lexus again in the future.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I live in Alabama, and there's a Lexus right up the street from where I live and they can certainly take a page out of Nalley's book on what SUPERB customer service is. What a delightful experience, everyone was so warm, welcoming and knowledgeable on their product lines. When I left there with my brand new 2014 RX 350, I left there knowing that I was going to be in the Lexus family forever because of how they made me feel. I was made to feel important, understood, and accommodated. The folks at Nalley has integrity, everything told to me on the phone before my long drive to GA was as they said it would be. Hard to find honest car salesmen these days, well drive over to Nalley the ones I've worked with are. An experience to remember! I left feeling like it was a day well spent in good company with a first class company!

5
★★★★★

I live in Alabama, and there's a Lexus right up the street from where I live and they can certainly take a page out of Nalley's book on what SUPERB customer service is. What a delightful experience, everyone was so warm, welcoming and knowledgeable on their product lines. When I left there with my brand new 2014 RX 350, I left there knowing that I was going to be in the Lexus family forever because of how they made me feel. I was made to feel important, understood, and accommodated. The folks at Nalley has integrity, everything told to me on the phone before my long drive to GA was as they said it would be. Hard to find honest car salesmen these days, well drive over to Nalley the ones I've worked with are. An experience to remember! I left feeling like it was a day well spent in good company with a first class company!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am new to Nalley Lexus Smryna. 10 days. Keith is TOP notch and made our car buying experience a pleasant one. Ask for Keith Lothrop if you are considering a lexus.

5
★★★★★

I am new to Nalley Lexus Smryna. 10 days. Keith is TOP notch and made our car buying experience a pleasant one. Ask for Keith Lothrop if you are considering a lexus.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My experience with Salesman Keith Lothrop was nothing less than exceptional. Keith's professionalism in combination with his genuine kindness and consideration made each and every step of the process of purchasing my new vehicle a pleasure.

I traveled 700 miles to purchase my vehicle from Keith after finding it online - he and the others at Nalley Lexus made it well worth the effort.

5
★★★★★

My experience with Salesman Keith Lothrop was nothing less than exceptional. Keith's professionalism in combination with his genuine kindness and consideration made each and every step of the process of purchasing my new vehicle a pleasure.

I traveled 700 miles to purchase my vehicle from Keith after finding it online - he and the others at Nalley Lexus made it well worth the effort.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

The service at Nalley Lexus is the reason we have bought from this car maker twice. We have never had a bad experience with the service department or the dealer -- they are always very helpful and courteous. Great service and coverage is part of what makes this car maker so great, and Nalley exemplifies that.

5
★★★★★

The service at Nalley Lexus is the reason we have bought from this car maker twice. We have never had a bad experience with the service department or the dealer -- they are always very helpful and courteous. Great service and coverage is part of what makes this car maker so great, and Nalley exemplifies that.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I recently wnet to nalley lexus in smyrna to have some repair work done and after being given an estimate of $2800.00 I decided to get a second opnion fron hennesy lexus. I walked out of hennesy paying $256.38, my car is fixed and when the service writer at hennessy went over the estimate fron Nalley it was discovered that some items were under the powertrain warranty that they tried to scam me for and what they had claimed as a "massive oil leak" turned out to be a loose drain plug that they had installed during the last oil change at nalley lexus in roswell.
I think nalley company is a scam and a rip off regardless of what brand of dealership thay own, their practices are the same throughout the ranks.Be aware if you take your cars to any nalley dealership. always get a second opinion or even better yet just dont go there.

0
★☆☆☆☆

I recently wnet to nalley lexus in smyrna to have some repair work done and after being given an estimate of $2800.00 I decided to get a second opnion fron hennesy lexus. I walked out of hennesy paying $256.38, my car is fixed and when the service writer at hennessy went over the estimate fron Nalley it was discovered that some items were under the powertrain warranty that they tried to scam me for and what they had claimed as a "massive oil leak" turned out to be a loose drain plug that they had installed during the last oil change at nalley lexus in roswell.
I think nalley company is a scam and a rip off regardless of what brand of dealership thay own, their practices are the same throughout the ranks.Be aware if you take your cars to any nalley dealership. always get a second opinion or even better yet just dont go there.

Pros: easy location

Cons: no customer service,prices on parts and service are too high, very dishonest

.

Most of you dont know this but Nalley was bought out by a corporation in 1997 and since then all it has become is a money making machine at your and my expense.The employees are not at fault but the management group that has held the seat from the service managers,service director to the CEO of the company are.For all those that shop there to buy a car and service ,let me tell you something. Nalley overcharges on everything from car sales to parts and service. the managers are paid on commission and the larger the profit they make the thicker their wallet gets.They hire high school drop outs working on your $60,000 automobiles and paying them $10.00 per hour while they charge you $110.00 per hour. Parts is no different, what you pay for a part in the service department is more than what you would pay for the same part in their retail counter.When i asked why, they told me.. "to compete with Hennessy Lexus and Lexus of south Atlanta". I have done my research and found Hennessy and South Atlanta Lexus cheaper in sales,service and parts.Tha nalley company is a truly dishonest and unhonorable bussiness.I checked the other stores they own like BMW, Jaguar and even the Roswell lexus store and found the same practice.Beware do not deal with Nalley Company. If you have, check your receipts and compare to the other stores and demand your money back.

1
★☆☆☆☆

Most of you dont know this but Nalley was bought out by a corporation in 1997 and since then all it has become is a money making machine at your and my expense.The employees are not at fault but the management group that has held the seat from the service managers,service director to the CEO of the company are.For all those that shop there to buy a car and service ,let me tell you something. Nalley overcharges on everything from car sales to parts and service. the managers are paid on commission and the larger the profit they make the thicker their wallet gets.They hire high school drop outs working on your $60,000 automobiles and paying them $10.00 per hour while they charge you $110.00 per hour. Parts is no different, what you pay for a part in the service department is more than what you would pay for the same part in their retail counter.When i asked why, they told me.. "to compete with Hennessy Lexus and Lexus of south Atlanta". I have done my research and found Hennessy and South Atlanta Lexus cheaper in sales,service and parts.Tha nalley company is a truly dishonest and unhonorable bussiness.I checked the other stores they own like BMW, Jaguar and even the Roswell lexus store and found the same practice.Beware do not deal with Nalley Company. If you have, check your receipts and compare to the other stores and demand your money back.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was skeptical about buying a Lexus. The stuffiness I encountered in some comparable markets made me wonder if Lexus would be overly pompous.

But there's a reason Toyota is a best-selling car company. It's subsidiaries like Lexus are on top of the game because of their customer service and their superior service. I wish I had the cash to buy a Lexus---I would buy from these guys just to return the favor.

PROS: A showroom that looks like the Ritz
CONS: Ritz-like prices, and successful selling means few sales

4
★★★★☆

I was skeptical about buying a Lexus. The stuffiness I encountered in some comparable markets made me wonder if Lexus would be overly pompous.

But there's a reason Toyota is a best-selling car company. It's subsidiaries like Lexus are on top of the game because of their customer service and their superior service. I wish I had the cash to buy a Lexus---I would buy from these guys just to return the favor.

PROS: A showroom that looks like the Ritz
CONS: Ritz-like prices, and successful selling means few sales

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Message from Nalley Lexus Smyrna

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

More about Nalley Lexus Smyrna

As Your local Lexus Auto Dealer, located in Smyrna GA, Nalley Lexus Smyrna is proud to provide new and used Lexus cars, parts, accessories and service to the fine drivers of Atlanta, Northeast Cobb, Sandy Springs, Marietta and surrounding areas.

 

Wait, you're the expert.

If you've been to or used Nalley Lexus Smyrna, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review