Stone Mountain Volkswagen
About Stone Mountain Volkswagen
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- Sales: Mon-Fri 9:00 AM-8:00 PM Sat 9:00 AM-7:00 PM Sun 12:00 PM-6:00 PM Service & Parts: Mon-Fri 7:30 AM-6:00 PM Sat 8:00 AM-4:00 PM Sun Closed
Needed oil change and car looked over for needed repairs. Everything was efficient and smooth.
5
Needed oil change and car looked over for needed repairs. Everything was efficient and smooth.
Rose was very helpful and service was great. We still have a couple more times to come fix other parts but it was a courteous visit. We were very appreciative of the loaner car since we would have had difficulties going to and from work.
5
Rose was very helpful and service was great. We still have a couple more times to come fix other parts but it was a courteous visit. We were very appreciative of the loaner car since we would have had difficulties going to and from work.
Excellent is about all I can say... Came in to look at a car and David S. took it to the next level as a professional.
5Excellent is about all I can say... Came in to look at a car and David S. took it to the next level as a professional.
Friendly atmosphere. Very professional. Clean dealership. Outstanding salesman that I enjoyed communicating with. New car features were explained & the deal didn't require me to spend the day!
5
Friendly atmosphere. Very professional. Clean dealership. Outstanding salesman that I enjoyed communicating with. New car features were explained & the deal didn't require me to spend the day!
I went out to my car and found the battery had died. I called the service center and inquired if they had any time to see me. (It was Saturday just before lunchtime.) I was told that they were pretty busy but to come in and they would take care of me. The service center replaced my dead battery and got me back on the road in no time. Everyone was very nice and very helpful.
This is my first VW. I love the car and when it's time for me to get a new one I'll definitely be heading back to Stone Mountain VW.
I went out to my car and found the battery had died. I called the service center and inquired if they had any time to see me. (It was Saturday just before lunchtime.) I was told that they were pretty busy but to come in and they would take care of me. The service center replaced my dead battery and got me back on the road in no time. Everyone was very nice and very helpful.
This is my first VW. I love the car and when it's time for me to get a new one I'll definitely be heading back to Stone Mountain VW.
Excellent. Very put together. Fastest buying experience. The salesman was very prompt and did an excellent job of going over the car once it was purchased.
5Excellent. Very put together. Fastest buying experience. The salesman was very prompt and did an excellent job of going over the car once it was purchased.
Great experience!! Very helpful staff, no long waiting period. I was quoted an hour waiting time and I was out before the hour!!
5Great experience!! Very helpful staff, no long waiting period. I was quoted an hour waiting time and I was out before the hour!!
Service was great. Employees friendly and kept me updated on the status of my car.
5Service was great. Employees friendly and kept me updated on the status of my car.
My car battery died and I had it replaced. There were no other problems with the vehicle.
5My car battery died and I had it replaced. There were no other problems with the vehicle.
My front passenger side wheel area was making a loud scratching noise when driving. So I assumed it meant it was time to replace my breaks. Greg the Service Rep performed a diagnostic and informed me it was time for new breaks. Since the dealership did not have my brakes/rotor in stock, he did not charge me the diagnostic fee. He ordered the parts and it arrived the next day. The service was done on my car, and my car was washed. Definitely appreciate the high customer service Stone Mountain VW offers.
5My front passenger side wheel area was making a loud scratching noise when driving. So I assumed it meant it was time to replace my breaks. Greg the Service Rep performed a diagnostic and informed me it was time for new breaks. Since the dealership did not have my brakes/rotor in stock, he did not charge me the diagnostic fee. He ordered the parts and it arrived the next day. The service was done on my car, and my car was washed. Definitely appreciate the high customer service Stone Mountain VW offers.
Having an appointment was great. Sam was great. Price was as expected. Time there was short. Everything exceeded expectations. Only negative - would be the "quiet business area" Felt like an after-thought. Office and cleaning personnel provided frequent interruptions. A separate for guests only working space is needed.
5Having an appointment was great. Sam was great. Price was as expected. Time there was short. Everything exceeded expectations. Only negative - would be the "quiet business area" Felt like an after-thought. Office and cleaning personnel provided frequent interruptions. A separate for guests only working space is needed.
Excellent service! As always the process and steps that will be taking in order to service your car is well explained and executed.
5Excellent service! As always the process and steps that will be taking in order to service your car is well explained and executed.
Came back to the dealership that I purchased my vehicle for my 20,000 oil change.
It was great. Every one there was very nice and extremely knowledgeable. It was a nice buying experience. They have called several times since we left to see if they could answer any questions.
5It was great. Every one there was very nice and extremely knowledgeable. It was a nice buying experience. They have called several times since we left to see if they could answer any questions.
Great!! I purchased a faulty vehicle and the dealership did not hesitate to replace the vehicle without any push back!! It was unfortunate that the 1st vehicle did not perform properly but my experience in getting the vehicle replaced was second to none!! I will definitely refer friends and family!!
5Great!! I purchased a faulty vehicle and the dealership did not hesitate to replace the vehicle without any push back!! It was unfortunate that the 1st vehicle did not perform properly but my experience in getting the vehicle replaced was second to none!! I will definitely refer friends and family!!
Excellent customer service is always provided by the staff at Stone Mountain Rose in service always goes out of her way to ensure that my vehicle is taken care of and she provides me with details on everything that has been done and needs to be done. She is the BEST Service Advisor that I have ever had!!!
5Excellent customer service is always provided by the staff at Stone Mountain Rose in service always goes out of her way to ensure that my vehicle is taken care of and she provides me with details on everything that has been done and needs to be done. She is the BEST Service Advisor that I have ever had!!!
Everyone I came into contact with was professional and courteous. So far, the car is running fine after the work was completed.
5Everyone I came into contact with was professional and courteous. So far, the car is running fine after the work was completed.
Mr. Franco was extremely informative, helpful, and professional. Stone Mountain VW provided excellent service! I love my new Jetta!!!!
5Mr. Franco was extremely informative, helpful, and professional. Stone Mountain VW provided excellent service! I love my new Jetta!!!!
The service department was accommodating even though my appointment was not scheduled.
My car was scheduled for it's 90 day check up and was found to be in excellent working condition.
The service department was accommodating even though my appointment was not scheduled.
My car was scheduled for it's 90 day check up and was found to be in excellent working condition.
Excellent service as always! Very friendly, courteous, and professional.......I have complete trust. Will return for all my service needs.
5Excellent service as always! Very friendly, courteous, and professional.......I have complete trust. Will return for all my service needs.
It was a pleasant trip to the dealership. I did my 70k service there, it was thorough and they provided me with detailed information on the cars problems. The receptionist lady was very nice and kind.
5It was a pleasant trip to the dealership. I did my 70k service there, it was thorough and they provided me with detailed information on the cars problems. The receptionist lady was very nice and kind.
experience was very pleasant except for the fact that the service person did not know the age of the car when I brought it in for 1000 mile checkup - it was a year old - should have noticed
5experience was very pleasant except for the fact that the service person did not know the age of the car when I brought it in for 1000 mile checkup - it was a year old - should have noticed
Everyone AT THE DEALERSHIP WAS VERY FRIENDLY AND HELPFUL. THEY HAVE KNOWLEDGE ABOUT THEIR CARS THAT ANSWERS EVERY SINGLE QUESTIONS WITHOUT ANY HESITATION. I WOULD LOVE TO RECOMMEND TO MY FRIENDS ABOUT THIS DEALERSHIP.
5Everyone AT THE DEALERSHIP WAS VERY FRIENDLY AND HELPFUL. THEY HAVE KNOWLEDGE ABOUT THEIR CARS THAT ANSWERS EVERY SINGLE QUESTIONS WITHOUT ANY HESITATION. I WOULD LOVE TO RECOMMEND TO MY FRIENDS ABOUT THIS DEALERSHIP.
Latest reviews from Citysearch.
Friendly, knowledgeable, customer oriented. My visit was based on service required for my subaru, which was purchased from your dealership. I also own a dodge and have used your dealership for it's requirements and have had exceptional
6Friendly, knowledgeable, customer oriented. My visit was based on service required for my subaru, which was purchased from your dealership. I also own a dodge and have used your dealership for it's requirements and have had exceptional
Brought a 2012 CC in for 30K mile service a bit early and drove out with a new 2013 GTI. I believe this is the seventh VW bought at this dealership. In 2012, family members totaled five new VWs purchased.\r
6Brought a 2012 CC in for 30K mile service a bit early and drove out with a new 2013 GTI. I believe this is the seventh VW bought at this dealership. In 2012, family members totaled five new VWs purchased.\r
Excellent, had worked w/ salesman Blake Baldwin in the past; talked w/ him, told him what I wanted to do. Got to dealership, he had everything ready, very satisfactory deal. No wasted-dead time, got the car & the deal that I wanted.\r
6Excellent, had worked w/ salesman Blake Baldwin in the past; talked w/ him, told him what I wanted to do. Got to dealership, he had everything ready, very satisfactory deal. No wasted-dead time, got the car & the deal that I wanted.\r
Wonderful. Rob and Jean continued to be pleasant through out the whole experience. They even continued to work with us after the paperwork was signed. Great Job guy!!\r
6Wonderful. Rob and Jean continued to be pleasant through out the whole experience. They even continued to work with us after the paperwork was signed. Great Job guy!!\r
Everything has been great with everyone I have met at Stone Mountain VW. My first service appointment went very well. \r
Thanks again........
Everything has been great with everyone I have met at Stone Mountain VW. My first service appointment went very well. \r
Thanks again........
I was greeted with the same welcome that I always given at Stone Mountain VW, which I appreciate. They were able to repair my tire without having to replace it which was great news. They even gave the car a wash which I was greatfull for.
6I was greeted with the same welcome that I always given at Stone Mountain VW, which I appreciate. They were able to repair my tire without having to replace it which was great news. They even gave the car a wash which I was greatfull for.
excellent in all aspects. Recently We have purchased a new vehicle and had one vehicle serviced. Everything concerning these evenst was perfect.\r
6excellent in all aspects. Recently We have purchased a new vehicle and had one vehicle serviced. Everything concerning these evenst was perfect.\r
2010 Jetta Sportwagen TDI was towed to dealership on a Sunday morning. Rudy had already secured me a loaner when I called Monday morning, the car was diagnosed and fixed by Wednesday afternoon. All work was completed under warranty. The
62010 Jetta Sportwagen TDI was towed to dealership on a Sunday morning. Rudy had already secured me a loaner when I called Monday morning, the car was diagnosed and fixed by Wednesday afternoon. All work was completed under warranty. The
My car service was really quick but the car was not cleaned. I had complaint before.\r
6My car service was really quick but the car was not cleaned. I had complaint before.\r
Awesome. My 2001 Jetta died the day before and called Rick Kicker who sold me car was kind enough to send Sam Berry to pick me up and had a wonderful experience from pick up to walking out.\r
6Awesome. My 2001 Jetta died the day before and called Rick Kicker who sold me car was kind enough to send Sam Berry to pick me up and had a wonderful experience from pick up to walking out.\r
Great experience! Our salesman met us in the parking lot. He was very nice and energetic. He went into great detail explaining the various features of the Jetta line. He not only sold us on the Jetta, but the dealership as well.\r
6Great experience! Our salesman met us in the parking lot. He was very nice and energetic. He went into great detail explaining the various features of the Jetta line. He not only sold us on the Jetta, but the dealership as well.\r
I brought my Fianc 2014 Beetle to check tire pressure and decided to enquire about the all New 2014 Jetta and Passat. Joseph right away helped me out and narrowed my choices to the Jetta based upon my request and budget. Joseph provide so
6I brought my Fianc 2014 Beetle to check tire pressure and decided to enquire about the all New 2014 Jetta and Passat. Joseph right away helped me out and narrowed my choices to the Jetta based upon my request and budget. Joseph provide so
Top notch Sales staff! Very knowledgeable, no pressure. Excellent dealership and personnel to deal with.\r
6Top notch Sales staff! Very knowledgeable, no pressure. Excellent dealership and personnel to deal with.\r
The service was good. It was warranty work and I had to pay nothing out of pocket. When Iasked about my extended warranty plan, to make sure it covered the same 10,000 mile services, I was told, "we can check when your factory warranty is
6The service was good. It was warranty work and I had to pay nothing out of pocket. When Iasked about my extended warranty plan, to make sure it covered the same 10,000 mile services, I was told, "we can check when your factory warranty is
I'm sorry that I did not get the Service Manager's name, but I wanted to express my appreciation to him for his efforts this past Monday. I am most appreciative of his thoughtful handling of my situation. Thank you.\r
6I'm sorry that I did not get the Service Manager's name, but I wanted to express my appreciation to him for his efforts this past Monday. I am most appreciative of his thoughtful handling of my situation. Thank you.\r
Very, very good service and friendly atmosphere. I can say "I was hungry you fed me". Thanks for the snack and the dollar for the vending machine. My car drives real smooth since service.\r
6Very, very good service and friendly atmosphere. I can say "I was hungry you fed me". Thanks for the snack and the dollar for the vending machine. My car drives real smooth since service.\r
My husband and I had a wonderful experience with Claudio at Stone Mountain Volkswagen. We were leaving in our new VW within 2 hours. Thank you Claudio for your fantastic customer service.\r
6My husband and I had a wonderful experience with Claudio at Stone Mountain Volkswagen. We were leaving in our new VW within 2 hours. Thank you Claudio for your fantastic customer service.\r
Stress free, fair, good deal, efficient, no uneccessary pressure, high quality and efficient autos. I have recommended your dealership to my friends.\r
6Stress free, fair, good deal, efficient, no uneccessary pressure, high quality and efficient autos. I have recommended your dealership to my friends.\r
My experience was very good. Jean was very knowledgeable of the vehicle I was interested in. Also very thorough in expalining the positive aspects of Volkswagen.\r
6My experience was very good. Jean was very knowledgeable of the vehicle I was interested in. Also very thorough in expalining the positive aspects of Volkswagen.\r
I had a good experience with my service. The service people were very nice. However, I asked a question about the heating level of the heated seats and rear defroster and the answer I got was just so-so. I thought they might have said we
6I had a good experience with my service. The service people were very nice. However, I asked a question about the heating level of the heated seats and rear defroster and the answer I got was just so-so. I thought they might have said we
Top notch dealership with professional salesman and service department. I am going to recommend Stone Mountain Volkswagen to all my friends and FAMILY!\r
6Top notch dealership with professional salesman and service department. I am going to recommend Stone Mountain Volkswagen to all my friends and FAMILY!\r
Awesome!! Every person in the dralership was BEYOND helpful. It was by far the best experience I have ever had while purchasing a vehicle.\r
6Awesome!! Every person in the dralership was BEYOND helpful. It was by far the best experience I have ever had while purchasing a vehicle.\r
It went well. Rose is a great agent and Bob a courteous driver. And, it was done on time.\r
6It went well. Rose is a great agent and Bob a courteous driver. And, it was done on time.\r
Great custoner service very knowledgeable on product and time of service was a plus ! \r
Thanks will see you guys next service due !
Great custoner service very knowledgeable on product and time of service was a plus ! \r
Thanks will see you guys next service due !
Excellent as usual. Work was done in a timely manner at a reasonable cost. My service adviser Sam Berry is great and takes care of me in a friendly professional style. Sam is also the person that sold me my current Touareg and one of the
6Excellent as usual. Work was done in a timely manner at a reasonable cost. My service adviser Sam Berry is great and takes care of me in a friendly professional style. Sam is also the person that sold me my current Touareg and one of the
the customer service by Rose was beyond my wildest hopes- there have been problems with the mechanical parts of the work done the last two times. She made it a painless experience.\r
6the customer service by Rose was beyond my wildest hopes- there have been problems with the mechanical parts of the work done the last two times. She made it a painless experience.\r
This was my first time at the Stone Mountain Dealership. My experience was both excellent and efficient. I will certainly be returning to this dealership (although there is another dealership closer to home -- which I have had bad
6This was my first time at the Stone Mountain Dealership. My experience was both excellent and efficient. I will certainly be returning to this dealership (although there is another dealership closer to home -- which I have had bad
