Stone Mountain Volkswagen

This was my first time buying a car on my own and Jeff Oliver was great to work with. He Helped my find my new Jetta and worked with me to get the price that I could work with. I did not feel harrassed like I have felt before with other car dealers and he was very patient with me. Now I am a new car owner and driving a car that I feel safe in and I love it!

After researching all the dealers in the greater metro area, I contacted Stone Mountain VW because they had the best price on a 2017 Sportwagen. Sung Hong couldn't have made the experience more pleasant. He was very knowledgeable, easy to work with, and I was happy to not have to spend a lot of time buying a car. I highly recommend Sung and Stone Mountain VW.

Sung Hong has been really nice, patient and helpful when helping us finding out the car we want. Also, he is handsome and humorous. I would recommend you turn to him if you want a volkswagen.

Purchased my car here, and Sung Hong was an amazing! He not only helped us get a better deal but he was also very humorous and friendly. Would totally recommend Sung Hong as your dealer and this dealership! I was glad I purchased my car here :)

We came in for one car and left with two. When our Jetta TDI lease was up we came into stone mountain vw to replace it and Sung Hong took great care of us. A wonderful no pressure, no hassle experience. Sung listened to our needs and got the deal to work. Thanks Sung!

Sung Hong and Joseph Park are trustworthy dealers.
They offer great deals for you. During the process, Sung Hong offered me three test drives.

I leased my first Passat model year 2014, in October 2015. The first dealer who helped me out the process of leasing this car was Joseph Park, who offered me a huge discount. The car had extra options such as tinting. Bluetooth connection, seat heating, leather seat options were extremely satisfying. Especially, after service was really satisfying. Service crews were kind, responsive, knowledgeable. Based on my first experience of this dealership, I leased my second car from Sung Hong, a new dealer but very experienced, attentive, and sensitive to the needs I presented. He allowed me to test drive "THREE" cars in our first meeting - Golf, Tiguan and Passat. I enjoyed not only the driving but also his detailed explanation on good and bads of each model. His recommended model of car was satisfying to me too. Now after the purchase, I can say for sure that this car truly deserves to be called as my "destiny" car. During the process, Joseph Park, the dealer who helped lease my first Passat approached to Sung Hong and me and helped. They seem to be an excellent team, and I believe they are great assets for this dealership. I will recommend any of these two dealers to anybody who looks forward to having a wonderful deal for one's car. Their knowledge, experience, attitude, manner, and patience, all of them were amazingly professional. Believe me, you won't regret.

If you want no hassle car buying from a man who knows his product and will bend over backwards to make you happy in the purchase process, Wayne Williams is the man. I was in and out driving home in my new GTI before I knew it. He and his manager David Schilpp got me the car I wanted at the price I wanted to pay and all without all of the usual runaround that often accompanies car purchases. I couldn't have been happier...Thrilled GTI owner

Today I went to Stone Mountain to my new car. I purchased a car from very kind korean dealer, Sung Hong. I really appreciate what he've been doing.

sung hong gave us world class experience. he was friendly and knowledgeable. I recommend to every body!!

My customer service experience was atrocious. This is a dealership that doesnt care about it customers once they drive off the lot.

After attempting to sell me a second key at full cost in violation of the pre-certification, Stone Mountain Volkswagen assured me I would be sent a working key free of charge. A week later I received a non-programmed key that I was charged over $100 to program. I contacted VW of America and was told that I would be reimbursed. Weeks later, I have been assured by several Volkswagen representatives that a check has already been cut several times and given various explanations for why, weeks after I was initially contacted, I have not received any check.

I would never do business with such an unprofessional, shortsighted organization again.

Friendly, knowledgeable, customer oriented. My visit was based on service required for my subaru, which was purchased from your dealership. I also own a dodge and have used your dealership for it's requirements and have had exceptional

Needed oil change and car looked over for needed repairs. Everything was efficient and smooth.

Brought a 2012 CC in for 30K mile service a bit early and drove out with a new 2013 GTI. I believe this is the seventh VW bought at this dealership. In 2012, family members totaled five new VWs purchased.\r

Rose was very helpful and service was great. We still have a couple more times to come fix other parts but it was a courteous visit. We were very appreciative of the loaner car since we would have had difficulties going to and from work.

Excellent, had worked w/ salesman Blake Baldwin in the past; talked w/ him, told him what I wanted to do. Got to dealership, he had everything ready, very satisfactory deal. No wasted-dead time, got the car & the deal that I wanted.\r

Excellent is about all I can say... Came in to look at a car and David S. took it to the next level as a professional.

Wonderful. Rob and Jean continued to be pleasant through out the whole experience. They even continued to work with us after the paperwork was signed. Great Job guy!!\r

Friendly atmosphere. Very professional. Clean dealership. Outstanding salesman that I enjoyed communicating with. New car features were explained & the deal didn't require me to spend the day!

Everything has been great with everyone I have met at Stone Mountain VW. My first service appointment went very well. \r
Thanks again........

I went out to my car and found the battery had died. I called the service center and inquired if they had any time to see me. (It was Saturday just before lunchtime.) I was told that they were pretty busy but to come in and they would take care of me. The service center replaced my dead battery and got me back on the road in no time. Everyone was very nice and very helpful.
This is my first VW. I love the car and when it's time for me to get a new one I'll definitely be heading back to Stone Mountain VW.

I was greeted with the same welcome that I always given at Stone Mountain VW, which I appreciate. They were able to repair my tire without having to replace it which was great news. They even gave the car a wash which I was greatfull for.

Excellent. Very put together. Fastest buying experience. The salesman was very prompt and did an excellent job of going over the car once it was purchased.

excellent in all aspects. Recently We have purchased a new vehicle and had one vehicle serviced. Everything concerning these evenst was perfect.\r

Great experience!! Very helpful staff, no long waiting period. I was quoted an hour waiting time and I was out before the hour!!

2010 Jetta Sportwagen TDI was towed to dealership on a Sunday morning. Rudy had already secured me a loaner when I called Monday morning, the car was diagnosed and fixed by Wednesday afternoon. All work was completed under warranty. The

Service was great. Employees friendly and kept me updated on the status of my car.

My car service was really quick but the car was not cleaned. I had complaint before.\r

My car battery died and I had it replaced. There were no other problems with the vehicle.

Awesome. My 2001 Jetta died the day before and called Rick Kicker who sold me car was kind enough to send Sam Berry to pick me up and had a wonderful experience from pick up to walking out.\r

My front passenger side wheel area was making a loud scratching noise when driving. So I assumed it meant it was time to replace my breaks. Greg the Service Rep performed a diagnostic and informed me it was time for new breaks. Since the dealership did not have my brakes/rotor in stock, he did not charge me the diagnostic fee. He ordered the parts and it arrived the next day. The service was done on my car, and my car was washed. Definitely appreciate the high customer service Stone Mountain VW offers.

Great experience! Our salesman met us in the parking lot. He was very nice and energetic. He went into great detail explaining the various features of the Jetta line. He not only sold us on the Jetta, but the dealership as well.\r

I brought my Fianc 2014 Beetle to check tire pressure and decided to enquire about the all New 2014 Jetta and Passat. Joseph right away helped me out and narrowed my choices to the Jetta based upon my request and budget. Joseph provide so

Having an appointment was great. Sam was great. Price was as expected. Time there was short. Everything exceeded expectations. Only negative - would be the "quiet business area" Felt like an after-thought. Office and cleaning personnel provided frequent interruptions. A separate for guests only working space is needed.

Top notch Sales staff! Very knowledgeable, no pressure. Excellent dealership and personnel to deal with.\r

Excellent service! As always the process and steps that will be taking in order to service your car is well explained and executed.

The service was good. It was warranty work and I had to pay nothing out of pocket. When Iasked about my extended warranty plan, to make sure it covered the same 10,000 mile services, I was told, "we can check when your factory warranty is

I'm sorry that I did not get the Service Manager's name, but I wanted to express my appreciation to him for his efforts this past Monday. I am most appreciative of his thoughtful handling of my situation. Thank you.\r

Came back to the dealership that I purchased my vehicle for my 20,000 oil change.

Very, very good service and friendly atmosphere. I can say "I was hungry you fed me". Thanks for the snack and the dollar for the vending machine. My car drives real smooth since service.\r

My husband and I had a wonderful experience with Claudio at Stone Mountain Volkswagen. We were leaving in our new VW within 2 hours. Thank you Claudio for your fantastic customer service.\r

It was great. Every one there was very nice and extremely knowledgeable. It was a nice buying experience. They have called several times since we left to see if they could answer any questions.

Stress free, fair, good deal, efficient, no uneccessary pressure, high quality and efficient autos. I have recommended your dealership to my friends.\r

Great!! I purchased a faulty vehicle and the dealership did not hesitate to replace the vehicle without any push back!! It was unfortunate that the 1st vehicle did not perform properly but my experience in getting the vehicle replaced was second to none!! I will definitely refer friends and family!!

My experience was very good. Jean was very knowledgeable of the vehicle I was interested in. Also very thorough in expalining the positive aspects of Volkswagen.\r

Excellent customer service is always provided by the staff at Stone Mountain Rose in service always goes out of her way to ensure that my vehicle is taken care of and she provides me with details on everything that has been done and needs to be done. She is the BEST Service Advisor that I have ever had!!!

I had a good experience with my service. The service people were very nice. However, I asked a question about the heating level of the heated seats and rear defroster and the answer I got was just so-so. I thought they might have said we

Everyone I came into contact with was professional and courteous. So far, the car is running fine after the work was completed.

Top notch dealership with professional salesman and service department. I am going to recommend Stone Mountain Volkswagen to all my friends and FAMILY!\r

Mr. Franco was extremely informative, helpful, and professional. Stone Mountain VW provided excellent service! I love my new Jetta!!!!