Holiday Inn Express DAHLONEGA

★☆☆☆☆
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  • 835 S. Chestatee St.

    Dahlonega, GA 30533

    Map & Directions
  • 800-931-4668

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I booked a room several days in advance for a wedding I was attending and I was told there would not be a cancellation fee - no need to do anything. I had a severe allergic reaction and was not able to attend. I didn't think anything of it until I received by credit card bill with a charge of $132.00!! When I called, the front desk lady/manager Diane was extremely rude and told me there was no way her employee would have told me that there was no cancellation fee. When I told her maybe the employee made a mistake, she said there was ""no way he would make that mistake"" and called me a liar. When I stated that sometimes employees make mistakes and I was positive I had asked about cancel fees, she said that was ""impossible"" and that I was wrong and every single hotel in the entire world(!!) charges cancellation fees. After a heated argument, I asked for the corporate number to make a complaint.\n\nI explained to the corporate office that I had been sick and was unable to attend and had been given no indication that there would be a cancellation charge (full cost for the over priced room). She was very nice and sympathetic and I confirmed that I could get a doctors note proving I was ill. She said that the Hotel owner or GM would call me to discuss and I would possibly have to provide the doctors note. That was over a week ago and I haven't heard from anyone. I will never stay at any H.I. Express ever.\n\nBe sure to stay away from ""Diane"" at this location--Rudest woman on the face of the earth.

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★☆☆☆☆

I booked a room several days in advance for a wedding I was attending and I was told there would not be a cancellation fee - no need to do anything. I had a severe allergic reaction and was not able to attend. I didn't think anything of it until I received by credit card bill with a charge of $132.00!! When I called, the front desk lady/manager Diane was extremely rude and told me there was no way her employee would have told me that there was no cancellation fee. When I told her maybe the employee made a mistake, she said there was ""no way he would make that mistake"" and called me a liar. When I stated that sometimes employees make mistakes and I was positive I had asked about cancel fees, she said that was ""impossible"" and that I was wrong and every single hotel in the entire world(!!) charges cancellation fees. After a heated argument, I asked for the corporate number to make a complaint.\n\nI explained to the corporate office that I had been sick and was unable to attend and had been given no indication that there would be a cancellation charge (full cost for the over priced room). She was very nice and sympathetic and I confirmed that I could get a doctors note proving I was ill. She said that the Hotel owner or GM would call me to discuss and I would possibly have to provide the doctors note. That was over a week ago and I haven't heard from anyone. I will never stay at any H.I. Express ever.\n\nBe sure to stay away from ""Diane"" at this location--Rudest woman on the face of the earth.

Editorial from

In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free when sharing a parent's room and as many as…

 

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