Firestone Complete Auto Care

★☆☆☆☆
Our skilled technicians are ready to serve all of your vehicle needs. From tires, auto service, brakes, and alignments, it's a one stop shopping experience. Call or make an appointment online today.
  • 3305 Cobb Pkwy Nw

    Acworth, GA 30101

    Map & Directions
  • 770-325-9699

About Firestone Complete Auto Care

Hours
Sun 8am-5pm, Mon-Fri 7am-8pm, Sat 7am-6pm

Automotive

Automotive
More choices in Acworth:
Resultset_next

American Towing & Auto

4161 Southside Dr Ste B Acworth, GA

Resultset_next

America's Service Station

4434 Cobb Pkwy North NW Acworth, GA

1.0 2
Hi! Sign in to let us know how Firestone Complete Auto Care was?
Write a Review
.

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by "Doug" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck "seems" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is "what a jerk" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a " Under New Management Banner" could only help. Doug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand. Until Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

1
★☆☆☆☆

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by "Doug" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck "seems" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is "what a jerk" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a " Under New Management Banner" could only help. Doug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand. Until Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The first time I took my wife's car there they diagnosed a problem and did not do a certain repair that I thought was needed, saving me some money.

When I took my truck there later, to get routine service, they supposedly repacked the wheel bearings and serviced the brakes. 3 months later my wheel bearings were worn out and my brake master cylinder needs replacing. So much for certification.

1
★☆☆☆☆

The first time I took my wife's car there they diagnosed a problem and did not do a certain repair that I thought was needed, saving me some money.

When I took my truck there later, to get routine service, they supposedly repacked the wheel bearings and serviced the brakes. 3 months later my wheel bearings were worn out and my brake master cylinder needs replacing. So much for certification.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used Firestone Complete Auto Care, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review