Firestone Complete Auto Care

★☆☆☆☆
Our skilled technicians at your Acworth, GA Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!
  • 3305 Cobb Pkwy Nw

    Acworth, GA 30101

    Map & Directions
  • 770-325-9699

About Firestone Complete Auto Care

Hours
Mon-Fri 7am to 7pm, Sat 7am to 6pm, Sun 9am to 5pm
Reservations
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Automotive

Automotive
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1.0 4
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I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by "Doug" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck "seems" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is "what a jerk" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a " Under New Management Banner" could only help. Doug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand. Until Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

1
★☆☆☆☆

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by "Doug" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck "seems" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is "what a jerk" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a " Under New Management Banner" could only help. Doug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand. Until Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

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.

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have.\n\nIt took 3 trips and losing my cool to get an apology and my brakes to work correctly.\n\nIssue 1. get vehicle back after full brake job with no emergency brake.\n\nIssue 2. get told by ""Doug"" you don't need and emergency brake but they will adjust it.\n\nIssue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck ""seems"" to be fixed---we shall see if it stays that way.\n\nManager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is ""what a jerk"" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring.\n\nI told Doug and his boss that this is one of the times where a "" Under New Management Banner"" could only help.\n\nDoug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand.\n\nUntil Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

0
★☆☆☆☆

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have.\n\nIt took 3 trips and losing my cool to get an apology and my brakes to work correctly.\n\nIssue 1. get vehicle back after full brake job with no emergency brake.\n\nIssue 2. get told by ""Doug"" you don't need and emergency brake but they will adjust it.\n\nIssue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck ""seems"" to be fixed---we shall see if it stays that way.\n\nManager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is ""what a jerk"" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring.\n\nI told Doug and his boss that this is one of the times where a "" Under New Management Banner"" could only help.\n\nDoug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand.\n\nUntil Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

.

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have.\n\nIt took 3 trips and losing my cool to get an apology and my brakes to work correctly.\n\nIssue 1. get vehicle back after full brake job with no emergency brake.\n\nIssue 2. get told by ""Doug"" you don't need and emergency brake but they will adjust it.\n\nIssue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck ""seems"" to be fixed---we shall see if it stays that way.\n\nManager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is ""what a jerk"" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring.\n\nI told Doug and his boss that this is one of the times where a "" Under New Management Banner"" could only help.\n\nDoug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand.\n\nUntil Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

0
★☆☆☆☆

I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have.\n\nIt took 3 trips and losing my cool to get an apology and my brakes to work correctly.\n\nIssue 1. get vehicle back after full brake job with no emergency brake.\n\nIssue 2. get told by ""Doug"" you don't need and emergency brake but they will adjust it.\n\nIssue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck ""seems"" to be fixed---we shall see if it stays that way.\n\nManager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is ""what a jerk"" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring.\n\nI told Doug and his boss that this is one of the times where a "" Under New Management Banner"" could only help.\n\nDoug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand.\n\nUntil Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?

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The first time I took my wife's car there they diagnosed a problem and did not do a certain repair that I thought was needed, saving me some money.

When I took my truck there later, to get routine service, they supposedly repacked the wheel bearings and serviced the brakes. 3 months later my wheel bearings were worn out and my brake master cylinder needs replacing. So much for certification.

1
★☆☆☆☆

The first time I took my wife's car there they diagnosed a problem and did not do a certain repair that I thought was needed, saving me some money.

When I took my truck there later, to get routine service, they supposedly repacked the wheel bearings and serviced the brakes. 3 months later my wheel bearings were worn out and my brake master cylinder needs replacing. So much for certification.

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