RWL German Imports

★★★★★
  • 520 Edgewood Ave SE

    Atlanta, GA 30312

    Map & Directions
  • 404-588-1624

About RWL German Imports

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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I have had both my BMWs worked on at RWL on many ocassions and never experienced anything less than quality workmanship and service. They always exibit expertise and professionalism in all my interactions with them. I highly recommend

3
★★★★★

I have had both my BMWs worked on at RWL on many ocassions and never experienced anything less than quality workmanship and service. They always exibit expertise and professionalism in all my interactions with them. I highly recommend

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I regret bringing my car to RWL.

Everybody told me this is the place to go for my Mercedes.

He can do a great job on complicated repairs, but Bob Lane's attention to detail is very poor. He was able to fix a blown gasket, but he left me

3
★★★★★

I regret bringing my car to RWL.

Everybody told me this is the place to go for my Mercedes.

He can do a great job on complicated repairs, but Bob Lane's attention to detail is very poor. He was able to fix a blown gasket, but he left me

.

In response to Mr. Terrell's letter concerning the work we performed on his car in March, 2011. I first wonder why, if Mr. Terrell had an issue with our work, did he wait a year to react to it, and then through a third party and not

3
★★★★★

In response to Mr. Terrell's letter concerning the work we performed on his car in March, 2011. I first wonder why, if Mr. Terrell had an issue with our work, did he wait a year to react to it, and then through a third party and not

.

After my car had been running hot, I decided to take it in for someone to diagnose. After 3 days, they decided to try and replace the thermostat (even though the thermostat was not throwing a code, electric sensor B6 Audi a4), it had been

3
★★★★★

After my car had been running hot, I decided to take it in for someone to diagnose. After 3 days, they decided to try and replace the thermostat (even though the thermostat was not throwing a code, electric sensor B6 Audi a4), it had been

.

I was dismayed to see that a very few commentators do not share my strong, positive feelings towards RWL. Perhaps it was because these folks did not like how much was wrong with their autoor perhaps RWL has greater proficiency with some

3
★★★★★

I was dismayed to see that a very few commentators do not share my strong, positive feelings towards RWL. Perhaps it was because these folks did not like how much was wrong with their autoor perhaps RWL has greater proficiency with some

.

I am nost sure why this facility is still in business. The customer service is poor and the quality of the parts they use are substandard. The technicians at this site are unprofessional and do not provide excellent service. The service

3
★★★★★

I am nost sure why this facility is still in business. The customer service is poor and the quality of the parts they use are substandard. The technicians at this site are unprofessional and do not provide excellent service. The service

.

After reading the review submitted by mce35, I was compelled to add my own review. My BMW went out of warrantee right as my car was in need of new brakes. I decided to give Rwl a try based on recommendations given by my cousin AND one of my clients. Rwl repaired my car in one day for 1/2 of what Nalley BMW quoted. A few weeks later, the wiring on my right back tail light fried (a common problem for BMW's). Having already had the left one replaced by Nalley I knew I was looking at a $300 bill - Rwl was able to rewire the tail light for $49 in less than an hour. The owner / main mechanic is a throw back to when people knew how to figure things out and actually fix them. I am sorry that someone would be so malice as to try to do harm to a small, local business that has a 32 year history and many, many satisfied clients. I found them by referral and I am happy to refer them to others!

2
★★★★★

After reading the review submitted by mce35, I was compelled to add my own review. My BMW went out of warrantee right as my car was in need of new brakes. I decided to give Rwl a try based on recommendations given by my cousin AND one of my clients. Rwl repaired my car in one day for 1/2 of what Nalley BMW quoted. A few weeks later, the wiring on my right back tail light fried (a common problem for BMW's). Having already had the left one replaced by Nalley I knew I was looking at a $300 bill - Rwl was able to rewire the tail light for $49 in less than an hour. The owner / main mechanic is a throw back to when people knew how to figure things out and actually fix them. I am sorry that someone would be so malice as to try to do harm to a small, local business that has a 32 year history and many, many satisfied clients. I found them by referral and I am happy to refer them to others!

Pros: Honest, Great Troubleshooting, Reasonable Pricing

Cons: none so far

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I have used RWL for 15 years. Bob is very exacting. He will work to see what theproblem is on your car. This sometimes takes time...but I know that the problem will be fixed the first time!

2
★★★★★

I have used RWL for 15 years. Bob is very exacting. He will work to see what theproblem is on your car. This sometimes takes time...but I know that the problem will be fixed the first time!

Pros: competent and consistat service

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I've been using RWL for maintaining my German vehicles since I moved to town 7 years ago. They are extremely competant and honest folks. No, it's not a fancy showroom/shop, but their prices reflect that. The owner is great at explaining exactly what they are planning to do before performing the work. As an engineer in the automotive industry I understand that not even a master technician will know exactly what is wrong with a vehicle until they get their hands a little dirty with it. I highly recommend RWL as your local shop if you've got Porsche, BMW, Mercedes etc... that means something special to you.

2
★★★★★

I've been using RWL for maintaining my German vehicles since I moved to town 7 years ago. They are extremely competant and honest folks. No, it's not a fancy showroom/shop, but their prices reflect that. The owner is great at explaining exactly what they are planning to do before performing the work. As an engineer in the automotive industry I understand that not even a master technician will know exactly what is wrong with a vehicle until they get their hands a little dirty with it. I highly recommend RWL as your local shop if you've got Porsche, BMW, Mercedes etc... that means something special to you.

Pros: extremely knowledgable - they can fix anything if it makes sense for them to

Cons: small shop that sometimes gets overbooked

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The folks at RWL are quite competent, knowledgeable and more that anything, ethical. With all my dealings with RWL, with multiple cars, and multiple service items, the story related is not even close to the RWL I?ve known and dealt with for over 11 years.

I will say that the guys at RWL aren?t going to give you simple answers to complicated questions. They aren?t going to waive a magic wand and make you poorly maintained car become new again, at least not for free and not while you wait.

Nor are they going to immediately find ?the part that went bad because another part was stressed due to the part that you replaced without knowing what you were doing was not the problem and in fact it was a different part causing the problem all along?. A part you should have replaced thousands of miles ago. Just an example.

What they will do, however, is treat you fairly, honestly and competently.

2
★★★★★

The folks at RWL are quite competent, knowledgeable and more that anything, ethical. With all my dealings with RWL, with multiple cars, and multiple service items, the story related is not even close to the RWL I?ve known and dealt with for over 11 years.

I will say that the guys at RWL aren?t going to give you simple answers to complicated questions. They aren?t going to waive a magic wand and make you poorly maintained car become new again, at least not for free and not while you wait.

Nor are they going to immediately find ?the part that went bad because another part was stressed due to the part that you replaced without knowing what you were doing was not the problem and in fact it was a different part causing the problem all along?. A part you should have replaced thousands of miles ago. Just an example.

What they will do, however, is treat you fairly, honestly and competently.

Pros: Service

Cons: This isn't a NASCAR "you can eat off the floor" garage.

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The first two negative reviews were written by the same person, they threatened to post as many negative comments on the web as they could, and they have.
Their '83 944 Porsche was towed into RWL without an appointment because it wouldn't crank. The writer stated it was brought in for "a minor repair", actually without consulting a crystal ball would they have that information. We performed several tests on the car and determined there was a problem in the wiring harness. We traced the harness and found several breaks and made the necessary repairs at the fire wall and the coil. The car cranked at this point and we were ready to test drive it. The repair bill for the job was $282.00, parts and labor.
Once we were able to drive the car we noticed a bad left rear wheel bearing and informed 1 of the 3 owners of the car. The cost of this repair would run an additional $465.00. We were given the 'go ahead' from "mitzi". Apparently the parties miscommunicated with one another and "Charles" did not want to pay for the additional work. We offered on at least 4 occasions to remove our bearing and put his back in with no additional charge to him. This offer was unacceptable to him and the bruhaha insued... He yelled, made demands, threats and called me a liar, that was the point when I declined to accept his check or credit card, payment had to be made in cash (not our norm). These people were already way too much work without having to track down a stop payment or a back charge.
We are fortunate that in the 35 years in business only occasionally have we encountered angry, irrational, vindictive and unreasonable people, almost without fail these are the ones that cannot afford the upkeep on their car. This particular car was a very old car and in much disrepair.
If there were a place for businesses to post warnings about these types of individuals, I would certainly recommend "charles" and "mitzi" to be added to the list as people to avoid.

2
★★★★★

The first two negative reviews were written by the same person, they threatened to post as many negative comments on the web as they could, and they have.
Their '83 944 Porsche was towed into RWL without an appointment because it wouldn't crank. The writer stated it was brought in for "a minor repair", actually without consulting a crystal ball would they have that information. We performed several tests on the car and determined there was a problem in the wiring harness. We traced the harness and found several breaks and made the necessary repairs at the fire wall and the coil. The car cranked at this point and we were ready to test drive it. The repair bill for the job was $282.00, parts and labor.
Once we were able to drive the car we noticed a bad left rear wheel bearing and informed 1 of the 3 owners of the car. The cost of this repair would run an additional $465.00. We were given the 'go ahead' from "mitzi". Apparently the parties miscommunicated with one another and "Charles" did not want to pay for the additional work. We offered on at least 4 occasions to remove our bearing and put his back in with no additional charge to him. This offer was unacceptable to him and the bruhaha insued... He yelled, made demands, threats and called me a liar, that was the point when I declined to accept his check or credit card, payment had to be made in cash (not our norm). These people were already way too much work without having to track down a stop payment or a back charge.
We are fortunate that in the 35 years in business only occasionally have we encountered angry, irrational, vindictive and unreasonable people, almost without fail these are the ones that cannot afford the upkeep on their car. This particular car was a very old car and in much disrepair.
If there were a place for businesses to post warnings about these types of individuals, I would certainly recommend "charles" and "mitzi" to be added to the list as people to avoid.

Pros: Very knowledgeable master mechanic

Cons: they stay busy

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I wholeheartedly agree with the previous reviewer. I wish I had read his comment prior to my experience. When my Porshe needed towing, I selected this place simply because it was the nearest German automotive repair center to my Virginia-Highlands home. Initially, I was impressed with their responsiveness. That quickly changed, however, when there was delay after delay. The car was brought in for a minor repair. Ironically, the mechanic found a more serious problem. I gave the go ahead for repair and was given the price. The repair was not done when I was told it would be ready. It took three additional days and the cost increased $200 from what I had been told. When I questioned the receptionist (forget about ever being allowed to actually speak to the owner or mechanic) she became extremely rude. After I asked to be given the replaced parts (so I could make sure they had actually been replaced and actually needed replacing) I was then told that my $793 bill (which had started out as $282) had to be in cash, although the invoice clearly states payment by cash, check or credit card. The reception explained she could change the rules anytime she wanted to.

Bottom line, I have dealt with many auto repair shops. I have never had an experience as bad as this one.

0
★☆☆☆☆

I wholeheartedly agree with the previous reviewer. I wish I had read his comment prior to my experience. When my Porshe needed towing, I selected this place simply because it was the nearest German automotive repair center to my Virginia-Highlands home. Initially, I was impressed with their responsiveness. That quickly changed, however, when there was delay after delay. The car was brought in for a minor repair. Ironically, the mechanic found a more serious problem. I gave the go ahead for repair and was given the price. The repair was not done when I was told it would be ready. It took three additional days and the cost increased $200 from what I had been told. When I questioned the receptionist (forget about ever being allowed to actually speak to the owner or mechanic) she became extremely rude. After I asked to be given the replaced parts (so I could make sure they had actually been replaced and actually needed replacing) I was then told that my $793 bill (which had started out as $282) had to be in cash, although the invoice clearly states payment by cash, check or credit card. The reception explained she could change the rules anytime she wanted to.

Bottom line, I have dealt with many auto repair shops. I have never had an experience as bad as this one.

Cons: Extremely rude people. No customer service skills.

.

Let me just start of by saying there were more things wrong with my porsche after I picked the car up, than when I dropped it off. Came in for smoke coming out of the tailpipe. When I got it back, Window switch was inop, and speaker hanging down from the wire. When asked if he (mech) would take care of it, he told me he didn't break it. Never got a call to let me know if my car was ready; after about a week I just decided to drop by to see how much progress was made, pulled up and seen my convertible sitting in the hot 100 degree sun for 2 days. (which is the reason the mech gave me as to how the speaker fell off my door) So needless to say, no care was takin for my custumized 993 while in their possession. As far as the items that were wrong with the car after I picked it up; was told that they were not liable.

0
★☆☆☆☆

Let me just start of by saying there were more things wrong with my porsche after I picked the car up, than when I dropped it off. Came in for smoke coming out of the tailpipe. When I got it back, Window switch was inop, and speaker hanging down from the wire. When asked if he (mech) would take care of it, he told me he didn't break it. Never got a call to let me know if my car was ready; after about a week I just decided to drop by to see how much progress was made, pulled up and seen my convertible sitting in the hot 100 degree sun for 2 days. (which is the reason the mech gave me as to how the speaker fell off my door) So needless to say, no care was takin for my custumized 993 while in their possession. As far as the items that were wrong with the car after I picked it up; was told that they were not liable.

Cons: place is very cluttered and nasty; service is terrible

 

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