Jiffy Lube

★★★★☆
  • 1271 Clairmont Rd

    Decatur, GA 30033

    Map & Directions
  • 404-636-4726

About Jiffy Lube

Hours
Sun, 10am - 5pm; Mon - Fri, 8am - 7 pm, Sat, 8am - 6pm
3.8 5
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.

I've taken multiple vehicles for service that was quick, courteous, and reasonably priced. Great experience for me, as recently as Dec. 2012.

3
★★★★★

I've taken multiple vehicles for service that was quick, courteous, and reasonably priced. Great experience for me, as recently as Dec. 2012.

.

We had a terrible experience last time we visited this Jiffy Lube. The employees are lazy, rude, aggressive, hostile (overall emotionally unstable), and possibly mentally retarded (literally). It seems that this place will give any wacko

3
★★★★★

We had a terrible experience last time we visited this Jiffy Lube. The employees are lazy, rude, aggressive, hostile (overall emotionally unstable), and possibly mentally retarded (literally). It seems that this place will give any wacko

.

More expensive than other places, terribly slow and, to top it off, the employees are rude.

0
★☆☆☆☆

More expensive than other places, terribly slow and, to top it off, the employees are rude.

Pros: None

Cons: Slow, Bad Service, Overpriced

.

I took my wife's car to get an advertised $19.99 oil change. I was told by the representative that the price for regular oil and synthetic oil were the same, $19.99. I elected to have the synthetic oil, and after more than an hour of waiting (they were very busy) the car was finished and I was rung up and told that the charges were $56.00. I said that that wasn't the price I was told and it was than explained to me that the representative was wrong, and the synthetic oil change costs more. I said I didn't agree to pay that price, it was their mistake. The Manager told me that I have two choices: Pay the $56.00 or wait another hour or so and have them drain the synthetic oil and replace it with regular. I explained that this was a huge inconvienence on their part, but the manager gave me no other option. I told him to go ahead and fix the problem, and as the car was being driven into the bay, I said that I was worried about the work now that we had had an argument. He replied (remember, this is the manager) "You better be worried. I'm going to do the work myself." I FREAKED! He must have realized his stupidity, because instead of continuing to the service, he told his staff to park the car around back. Meanwhile, I was on the phone with the corporate people (the number on the back of the reciept) and Mike. P. told me that they had no jurisdiction since they are franchises. I went inside, where the representative (the same one who gave me the false price information) rang me up for $21.53 (the sale price) which I paid. I then took the reciept to the manager, told him I paid, showed him the receipt, and asked for my keys. He refused to give them to me. To make a long story short, I eventually called the police, and when they finally arrived, he gave them the keys without saying a word. The store manager refused to give me my keys, after two hours, until the police showed up, for a mistake which he was responsible for! Please, boycott this location.

0
★☆☆☆☆

I took my wife's car to get an advertised $19.99 oil change. I was told by the representative that the price for regular oil and synthetic oil were the same, $19.99. I elected to have the synthetic oil, and after more than an hour of waiting (they were very busy) the car was finished and I was rung up and told that the charges were $56.00. I said that that wasn't the price I was told and it was than explained to me that the representative was wrong, and the synthetic oil change costs more. I said I didn't agree to pay that price, it was their mistake. The Manager told me that I have two choices: Pay the $56.00 or wait another hour or so and have them drain the synthetic oil and replace it with regular. I explained that this was a huge inconvienence on their part, but the manager gave me no other option. I told him to go ahead and fix the problem, and as the car was being driven into the bay, I said that I was worried about the work now that we had had an argument. He replied (remember, this is the manager) "You better be worried. I'm going to do the work myself." I FREAKED! He must have realized his stupidity, because instead of continuing to the service, he told his staff to park the car around back. Meanwhile, I was on the phone with the corporate people (the number on the back of the reciept) and Mike. P. told me that they had no jurisdiction since they are franchises. I went inside, where the representative (the same one who gave me the false price information) rang me up for $21.53 (the sale price) which I paid. I then took the reciept to the manager, told him I paid, showed him the receipt, and asked for my keys. He refused to give them to me. To make a long story short, I eventually called the police, and when they finally arrived, he gave them the keys without saying a word. The store manager refused to give me my keys, after two hours, until the police showed up, for a mistake which he was responsible for! Please, boycott this location.

Pros: None at all

Cons: The whole operation should be shut down

.

Jiffy Lube is a great place!

What made them stand out was their quality customer service. I went in for an oil change and it took less than 10 minutes. Within that 10 minutes they not only changed my oil but they cleaned my windows, vacuumed out my car and topped my off fluid.

They even opened the door for me when it was time for me leave.

Instead of just telling my friends about you, I have decided to tell the whole world!

I suggest this business for all your car repair and maintenance needs.

PROS: Having your car worked on will not be an all day affair!
CONS: None

5
★★★★★

Jiffy Lube is a great place!

What made them stand out was their quality customer service. I went in for an oil change and it took less than 10 minutes. Within that 10 minutes they not only changed my oil but they cleaned my windows, vacuumed out my car and topped my off fluid.

They even opened the door for me when it was time for me leave.

Instead of just telling my friends about you, I have decided to tell the whole world!

I suggest this business for all your car repair and maintenance needs.

PROS: Having your car worked on will not be an all day affair!
CONS: None

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Editorial from

Well-known chain offers oil and maintenance services, including fluid replacement, battery checkups, tire rotation and fuel-system cleaning.

 

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