Mammoth Car Wash & Detail Salon

My husband and I got my car wash on a Sunday. On Monday, we notcied our bank account was charged twice. I called the manager, Mark, and he said he would credit my account. By Tuesday, no credit. On Tuesday, I called and spoke with the owner, Jimmy, he said he would credit the account. On Wednesday, they charged my account yet again. I called back and told both Mark and Jimmy that I wanted a refund for the full amount. By Thursday, again, no credit. My husband drove back to the car wash and again Mark said he would charge the account and to give it 3-5 days. This is the 5th day and again no credit. I am filing a complaint with the Better Business Bureau. I WILL NEVER GO BACK TO MAMMOTH AND WILL TELL EVERYONE OF MY EXPERIENCE.

Cons: Overcharge

Posted 11/24/09

I paid for a wash and they did a decent job, there were a few small missed spots but nothing major.
I asked when I paid for the wash about their "Rain Guarantee" since the weather forecast included the possibility of rain the next day and I was told that I could bring the car back and they would wash the car again free if it did rain. Of course the next day it did rain. I wanted to go back to the car wash the day after it rained but couldn't because I worked a 12 hour day and they were closed when I finally did get there. I went in first thing the next day to get the rain guarantee wash and they refused to do it, saying I should have come by the day after it rained.

I won't ever be going back to Mammoth.

Pros: Decent wash

Cons: Steer clear if it may rain in the next 48 hours

Posted 11/20/09

This is my first time writing something like this and I hate saying anything bad about companies, but just wanted to let you know how dissapointed I was today with Mammoth.. I read all the compliments about Mammouth (above) and even heard good comments from my co-workers. So I decided to try it out today...The weather had cleared up (50 degrees) from the last couple of days of raining, etc... And my car was indire need of a GOOD car wash. I drove the 20 minutes to get there, but didn't see any cars infront of the building(new location), so I decided maybe they were opened at there other smaller location. Drove there and didn't see anyone. So just making sure I didn't read the website incorrectly, I decided to go back to the new location and see what the business hours were.. They close at 5:00pm.. But it was only 4:00pm, some guy who was on the phone opened the door and said that they were closed but they would be open tomorrow - Monday.... I felt like I was disturbing him while he was on the phone just to tell me that they were closed.. Not sure if they close early that often.. But if you have hours posted, customers will believe you stay open until closing hours posted... I will give them another shot, to see how good of a car wash it is, but starting off there customer support needs some work. And I'll call before showing up to verify that they are indeed opened or not.

Pros: no pros at this time

Cons: better call before you drive there...

Posted 01/18/09

If you really care about how your car looks and don't want to subject it to a tunnel wash (like Sky), then this is the place for you. Great hand carwash with an excellent waiting area and friendly service. It is not inexpensive, but as with anything, you get what you pay for. I have higher end German cars, and this is the only place I would take them. And I am usually in good company too, as you almost always see other P cars, BMW's, Mercedes, Ferrari's, and Bentley's when I am there. There is a great monthly wash program that makes sense if you wash your car more than twice a month. Check Mammoth out, you won't be disappointed!

Pros: Hand wash, attention to detail, you can buy your own wash mits for $10 and bring them each time, great waiting area with computers provided

Cons: if crowded, wash can take 30min (or more)

Posted 05/05/08

We surprised our office administrator with a full auto detail for Administrative Professionals Day. She will never forget it. Jimmy, the owner of Mammoth, gave her a personal tour of the work done on her car. It looked and smelled like a brand new car. All of the staff were friendly, courteous, and professional. The work was amazing. I will use Mammoth any time I need a special gift for family or friends. What a treat!!

Posted 04/24/08

My '07 Corvette needed some repainting after a minor mishap. All was well- except the body shop put some pretty significant swirls in the in the paint during their process. Asked Mammoth for an exterior detail and Zymol polish. The car is unbelievable! The paint is better than factory new (car has 4000 miles) smooth and EVERY swirl was completely removed - even a factory blemish in the clear coat that I forgot to mention to them. Highly recommend!

Pros: Had an appointment that day, great work!

Cons: A little bit up the road from the Perimeter but worth the trip

Posted 11/02/07

Great service! Mammoth people know what they are providing-a clean car that "shines" on the inside as well as on the exterior.

I was looking for a top quailty, hand-car wash. The place where I get my tires and have work done on both our cars recommended Mammouth. I like the options on the different plans available. Very pleased with the results!

Posted 08/06/07

Bring all my cars to Mammoth. The crew there is very concerned about your satisfaction. The commitment to quality starts with the owner who greets you with a smile and handshake every time you arrive. You feel like a friend and he wants to make sure you are happy when you get your clean car. I own 2 Mercedes, 1 Porsche, and a caddy and I would not trust them to anybody else but Mammoth. I drive past at least 20 other car wash facilities to get to Mammoth. Enough said.

Posted 07/20/07

I feel so comfortable there! You just drive you car up and someone greets you. You walk into the office and there's someone waiting for you. You pay for your services, and then wait for you car to be brought to the front for you. They do an amazing job both inside and outside of the car. They also offer special services which are totally worth the money! Best car wash and detail I've EVER been to!

Pros: Fast, EXCELLENT service for a great price

Cons: NONE

Posted 05/08/07

This the best car wash in the Atlanta area. I have been to SkyOne and the other and none of then can come close to Mammoth. In fact the Ferrari and Maserati dealership down the road brings its car for detail work. I know that my cars will alwys be taken care of with superior quality. The fact that my cars are hand-washed, makes it even better. Kudos Mammoth!

Pros: Hand Washed, My cars always look the way I want

Cons: None

Posted 01/23/07