Lam's Motorsports

Very Disappointed! I made a phone call before traveling several miles to Gainesville to get a price on window tint. I explained my vehicle to a T as well as exactly what I wanted. I was given a price along with an explanation of the warranty, as well as the fact that they used Lumar tint. Then I was told to "bring it on up, we can have it done in an hour." Upon my arrival, the clerk was working with another customer as I patiently waited 30 minutes. After my wait, the clerk acknowledged I was there and our phone conversation, he went to the back of the store for a while and returned to begin to stare through the front windows and out at my vehicle. After a few minutes he turned to me and stated... I quoted you wrong on your vehicle, and suggested a price significantly higher than the price quoted over the phone after receiving a clear description of my vehicle. No, doubt this company quoted me a price to have me come in to their store. Once there they were going to jack up the price in hopes that I would just agree to pay it! Not this time. Unfortunately for them they were not dealing with an idiot! I wouldn't recommend these folks to my worst enemy!

Now... I can understand everyone makes mistakes, but a significant price quote mistake affords at least an apology and a "sorry I've wasted your time, is there something we can do to appease you about our mistake?" But I didn't even get a "have a nice day."

Posted 07/29/09 | Report Abuse

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I'm not sure how the owner himself is, but the employees there are ignorant. They dont care about customer satisfaction at all. I have had rims put on, a system put in, and window tint added and nothing has ever been right, and they are unwilling to work with you. I will never let them do anything for me again. I suggest that you dont either. I'm firm on this.

Posted 01/02/09 | Report Abuse

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