Martin's Restaurant

★★★☆☆
  • 612 Bankhead Hwy

    Carrollton, GA 30117

    Map & Directions
  • 770-834-9380

About Martin's Restaurant

Categories
Hours
Mon. - Sat. 5am - 3pm;Sun. 6am - 3pm

Food

Food
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re: Martins of Carrollton, GA

Sir or Ma'am,

You might consider the rant of a mad woman!

Let me start at the beginning. I've had a busy morning, running here, running there, trying to squish too many things into my day as usual. There was no time for stopping by home and making a meal so I decided I would hit the local Martin's the way to my next appointment.
I really wanted a nice salad but ya'll were on the way so I settled. Big mistake!
So I order a simple hamburger, small onion ring and water!

Time stamp on my ticket, 11:44 AM

Did I warn you the rant has started?!?!
AT 11:58 the manager asks me what I am waiting for? Really? REALLY??

"The onion rings to go with the cold hamburger that has been on the shelf for 10 minutes." I reply.

So she shouts to the back of the store, "Where those rings?" and the reply "Oh, I'll mix up some batter."

So WHY is it that a hamburger joint doesn't have batter made and ready to go at NOON?
I should NOT be standing there 19 minutes unless they had to run out to the store and buy some onions!

By this time my frustration was really beginning to boil over. I told her to forget the rings and just give me fries... She shouts to the back again, "Forget the rings, drop me some fries."

OMG! What the heck is wrong with you people that you don't have fries ready at 12 noon?!?!?

IF this was a single occurrence maybe I wouldn't be so aggravated, but every time I go to one of these fast food places it takes FOREVER to get food that's not even good for me.
Plus, most of the time the food itself doesn't taste good either.
Don't get me wrong, I enjoy a greasy burger and rings as much as the next girl, I just don't indulge as much as I used to. So when I do, I want it I want it fast and I want it
hot. Not with a stale bun or cold rings.

Alright so all that and I'm not even to the best part yet. So after waiting
20 minutes for my SLOW food, did I get an apology, or the manager saying "Thank you for your patience." Do I get the any courtesy or respect for my time? No what I got was a very perfunctory
"Sorry, have a nice day." thrown over her shoulder as I am being dismissed.

I don't know about you but I dislike being treated with disdain. If I am such a burden on this
person's day at work, perhaps I should make sure to choose another place to eat.

Please pass this next bit along to your line workers ~
I'm sorry you work there, but it is your job to serve people pleasantly. I know it sucks, I know you are tired, you feel greasy and gross. You want to know why I know? I did it too. I worked at
McD's for 5 years, yes YEARS. When I did I was pleasant to customers. I gave them respect, apologized sincerely when I took a long time or messed up an order.

So that's it. This just might be the straw that broke the camels back.
I am TIRED of paying for bad for you food and really crappy service at these
'fast food joints' I'm done.

The family is not going to like this, but I am starting a boycott of fast food restaurants that do not provide good service or good food.

You want my business? Show me. Get your house in order... Life is too short to waste on bad service.

1
★☆☆☆☆

re: Martins of Carrollton, GA

Sir or Ma'am,

You might consider the rant of a mad woman!

Let me start at the beginning. I've had a busy morning, running here, running there, trying to squish too many things into my day as usual. There was no time for stopping by home and making a meal so I decided I would hit the local Martin's the way to my next appointment.
I really wanted a nice salad but ya'll were on the way so I settled. Big mistake!
So I order a simple hamburger, small onion ring and water!

Time stamp on my ticket, 11:44 AM

Did I warn you the rant has started?!?!
AT 11:58 the manager asks me what I am waiting for? Really? REALLY??

"The onion rings to go with the cold hamburger that has been on the shelf for 10 minutes." I reply.

So she shouts to the back of the store, "Where those rings?" and the reply "Oh, I'll mix up some batter."

So WHY is it that a hamburger joint doesn't have batter made and ready to go at NOON?
I should NOT be standing there 19 minutes unless they had to run out to the store and buy some onions!

By this time my frustration was really beginning to boil over. I told her to forget the rings and just give me fries... She shouts to the back again, "Forget the rings, drop me some fries."

OMG! What the heck is wrong with you people that you don't have fries ready at 12 noon?!?!?

IF this was a single occurrence maybe I wouldn't be so aggravated, but every time I go to one of these fast food places it takes FOREVER to get food that's not even good for me.
Plus, most of the time the food itself doesn't taste good either.
Don't get me wrong, I enjoy a greasy burger and rings as much as the next girl, I just don't indulge as much as I used to. So when I do, I want it I want it fast and I want it
hot. Not with a stale bun or cold rings.

Alright so all that and I'm not even to the best part yet. So after waiting
20 minutes for my SLOW food, did I get an apology, or the manager saying "Thank you for your patience." Do I get the any courtesy or respect for my time? No what I got was a very perfunctory
"Sorry, have a nice day." thrown over her shoulder as I am being dismissed.

I don't know about you but I dislike being treated with disdain. If I am such a burden on this
person's day at work, perhaps I should make sure to choose another place to eat.

Please pass this next bit along to your line workers ~
I'm sorry you work there, but it is your job to serve people pleasantly. I know it sucks, I know you are tired, you feel greasy and gross. You want to know why I know? I did it too. I worked at
McD's for 5 years, yes YEARS. When I did I was pleasant to customers. I gave them respect, apologized sincerely when I took a long time or messed up an order.

So that's it. This just might be the straw that broke the camels back.
I am TIRED of paying for bad for you food and really crappy service at these
'fast food joints' I'm done.

The family is not going to like this, but I am starting a boycott of fast food restaurants that do not provide good service or good food.

You want my business? Show me. Get your house in order... Life is too short to waste on bad service.

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Went threw the drive thru this morning @ 5:00 am est. They open @ 5 so I thought I would be first in line but I noticed a couple of people in the store. I was the only one in drive thru though so I gave my order and I was surprised to see my breakfast waiting on me already. took it home and I would have to say, it was great food.

5
★★★★★

Went threw the drive thru this morning @ 5:00 am est. They open @ 5 so I thought I would be first in line but I noticed a couple of people in the store. I was the only one in drive thru though so I gave my order and I was surprised to see my breakfast waiting on me already. took it home and I would have to say, it was great food.

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jumbo good biscuits. filled with everything you can describe. Sweet iced tea and quick reliable service. Orders are always right without fail. The only drwback is the dinning room is not always clean.

4
★★★★☆

jumbo good biscuits. filled with everything you can describe. Sweet iced tea and quick reliable service. Orders are always right without fail. The only drwback is the dinning room is not always clean.

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