It's About Time

★★☆☆☆

About It's About Time

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Hours
Mon - Sat, 10am - 9pm; Sun, noon - 6pm

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I just love It's About Time. They offer wonderful customer service and are probably the most knowledgable people on watches in the area. Really the only people I trust with my watches. Battery replacing is always done very quickly and properly. Repairs get done a lot faster than having to send the watch to the manufacturer. I had to send one of my watches out for a new crystal and didn't get it back for 6 months. It's about time got me a new crystal and installed it in under a month, and it was also cheaper! They have a wide variety of wonderful quality watches also. I have been a customer of the store for several years and don't have one complaint. Over all I recommend this store to anyone needing a watch battery or repair, they are a lot better than any (walmart, macys, kholes, batteries plus etc.. ) store around for they truly are professionals at what they do, and their prices are a lot more reasonable than the other local watch shops. They sure have won my business.

4
★★★★☆

I just love It's About Time. They offer wonderful customer service and are probably the most knowledgable people on watches in the area. Really the only people I trust with my watches. Battery replacing is always done very quickly and properly. Repairs get done a lot faster than having to send the watch to the manufacturer. I had to send one of my watches out for a new crystal and didn't get it back for 6 months. It's about time got me a new crystal and installed it in under a month, and it was also cheaper! They have a wide variety of wonderful quality watches also. I have been a customer of the store for several years and don't have one complaint. Over all I recommend this store to anyone needing a watch battery or repair, they are a lot better than any (walmart, macys, kholes, batteries plus etc.. ) store around for they truly are professionals at what they do, and their prices are a lot more reasonable than the other local watch shops. They sure have won my business.

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I had to give it one star as it is a requirement however I would like to have given it 0 stars!! I went in to get a battery in my Gucci Watch. I was told only the manager could do it however he is NEVER there!! I went on 4 different occasions!!! Finally on my last visit there a gentleman said he could do it but quoted me a price of $5 more than what I was already quoted!!! This man then yelled at me calling me a "trouble maker" and told me to take my business down the mall!!!!!! I took my businness to Rudi's and they were polite and cheaper!! Never will I recommend this store!! Rude rude rude employees!!!

1
★☆☆☆☆

I had to give it one star as it is a requirement however I would like to have given it 0 stars!! I went in to get a battery in my Gucci Watch. I was told only the manager could do it however he is NEVER there!! I went on 4 different occasions!!! Finally on my last visit there a gentleman said he could do it but quoted me a price of $5 more than what I was already quoted!!! This man then yelled at me calling me a "trouble maker" and told me to take my business down the mall!!!!!! I took my businness to Rudi's and they were polite and cheaper!! Never will I recommend this store!! Rude rude rude employees!!!

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Incompetent.
Damaged my expensive watch and then tried to claim that it was a conterfeit so that he would not be responsible for it.

1
★☆☆☆☆

Incompetent.
Damaged my expensive watch and then tried to claim that it was a conterfeit so that he would not be responsible for it.

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I came in to get a watch cleaned and they told me it would be ready the next day by noon. So I came in the next day at 5pm and the watch was still not clean. They said it would be ready be the next morning. It was really aggravating to drive all the way there for them to tell me its not ready. It was just a cleaning and if they tell me a certain time its going to be done its just considerate for it to be done. I will not be going back. I'll find somewhere else for my watch needs.

1
★☆☆☆☆

I came in to get a watch cleaned and they told me it would be ready the next day by noon. So I came in the next day at 5pm and the watch was still not clean. They said it would be ready be the next morning. It was really aggravating to drive all the way there for them to tell me its not ready. It was just a cleaning and if they tell me a certain time its going to be done its just considerate for it to be done. I will not be going back. I'll find somewhere else for my watch needs.

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Very unhelpful and rude. Pathetic customer service..Kohls is much more knowledgeable and customer friendly..They won't get any of my business.

1
★☆☆☆☆

Very unhelpful and rude. Pathetic customer service..Kohls is much more knowledgeable and customer friendly..They won't get any of my business.

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I have been to this store on 2 separate occasions. The first time I brought in an Invicta dive watch and the second, a Renato chronograph. Both times the man working said he could not size the band (?!!!) and that I would have to come back on Saturday between 10 and 2 when the watch expert would be in. The watch expert only works 4 hours on Saturday? At a store called "It's About Time"? Being that these are fairly common watches, I would expect any of the people on staff to be able to handle a size job. So I had to take them to the jewelry and watch repair place next to Sears and they were able to size them quickly and with no problem whatsoever.

1
★☆☆☆☆

I have been to this store on 2 separate occasions. The first time I brought in an Invicta dive watch and the second, a Renato chronograph. Both times the man working said he could not size the band (?!!!) and that I would have to come back on Saturday between 10 and 2 when the watch expert would be in. The watch expert only works 4 hours on Saturday? At a store called "It's About Time"? Being that these are fairly common watches, I would expect any of the people on staff to be able to handle a size job. So I had to take them to the jewelry and watch repair place next to Sears and they were able to size them quickly and with no problem whatsoever.

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I have a Tag Hauer Link watch that only needs a push button...its been on order (supposedly) for over 2 months now and as of writing this reveiw still no part...I was told in the beginning 1-2 weeks at the most and every 3-4 days I call no one seems to have an answer except "any day it should be in...check back in a few days"...

PROS: Friendly staff when I call
CONS: Very slow...staff not very informed or helpfull

1
★☆☆☆☆

I have a Tag Hauer Link watch that only needs a push button...its been on order (supposedly) for over 2 months now and as of writing this reveiw still no part...I was told in the beginning 1-2 weeks at the most and every 3-4 days I call no one seems to have an answer except "any day it should be in...check back in a few days"...

PROS: Friendly staff when I call
CONS: Very slow...staff not very informed or helpfull

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They carry tons of watches and wall clocks for every taste and style, in every size. Located in Town Center Mall upstairs by the food court you can't miss them. It is really loud in this store due to being soo close to the food court.

4
★★★★☆

They carry tons of watches and wall clocks for every taste and style, in every size. Located in Town Center Mall upstairs by the food court you can't miss them. It is really loud in this store due to being soo close to the food court.

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