Sapporo Japanese Steak & Sushi

★★★☆☆

About Sapporo Japanese Steak & Sushi

Food

Food
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We have been going to this place for quite a long time, but the customer service has gone down hill. We have rung and been told they do not take reservations, We have been told when sat down that there was a 5$ charge for kids if they are not eating a child's meal, this has never been the case,before as we usually order the combo for two adults which is more than enough, and the child picks at a few bits.!
We have stopped going there, mainly because of the customer service at the front door and phone service.

1
★☆☆☆☆

We have been going to this place for quite a long time, but the customer service has gone down hill. We have rung and been told they do not take reservations, We have been told when sat down that there was a 5$ charge for kids if they are not eating a child's meal, this has never been the case,before as we usually order the combo for two adults which is more than enough, and the child picks at a few bits.!
We have stopped going there, mainly because of the customer service at the front door and phone service.

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Food was great. Chef did an excellent job and was very quick in getting the first food to us from the hibachi grill. He was very entertaining and the service was good. Will definitely return.

4
★★★★☆

Food was great. Chef did an excellent job and was very quick in getting the first food to us from the hibachi grill. He was very entertaining and the service was good. Will definitely return.

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My family and I decided to go to Sapporo on a Friday and I recommend making a reservation becase it can get very busy. But the family and I only had to wait about 15 minutes, but liked the wait, it gave us time to sit at the quaint bar. All of the food was very very good and you certainly get your moneys worth. The whole staff was great from the hostesses to the bartender to the waitress and chefs. It was a great night and I would certainly go back in a heart beat.

2
★★★★☆

My family and I decided to go to Sapporo on a Friday and I recommend making a reservation becase it can get very busy. But the family and I only had to wait about 15 minutes, but liked the wait, it gave us time to sit at the quaint bar. All of the food was very very good and you certainly get your moneys worth. The whole staff was great from the hostesses to the bartender to the waitress and chefs. It was a great night and I would certainly go back in a heart beat.

Pros: Great Food. Great Service. Great and fun chefs

Cons: A tad expensive, but worth it

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We had been to this place before. My husband liked it so I made reservations for his birthday. My folks arrived 6:15, before we did. Our reservations were at 6:30. We walked into the restaurant at 6:30 sharp.
Instead of seating us, they seated people without reservations. The teenage hostesses claimed that we were late. We had to wait another 30 minutes. Then, instead of seating us at a table with chairs, they tried to seat us on a floor/benchseat. I was 8 MONTHS Pregnant at the time!!! My father hurt his knee trying to get in & out of the booth. We spoke to the owner who refused to do anything at all. He wanted us to wait another HOUR before being seated in a booth.
I'll never go back there. That was the worst customer service I have ever experienced.
Past experience: The food is mediocre for the price.

0
★☆☆☆☆

We had been to this place before. My husband liked it so I made reservations for his birthday. My folks arrived 6:15, before we did. Our reservations were at 6:30. We walked into the restaurant at 6:30 sharp.
Instead of seating us, they seated people without reservations. The teenage hostesses claimed that we were late. We had to wait another 30 minutes. Then, instead of seating us at a table with chairs, they tried to seat us on a floor/benchseat. I was 8 MONTHS Pregnant at the time!!! My father hurt his knee trying to get in & out of the booth. We spoke to the owner who refused to do anything at all. He wanted us to wait another HOUR before being seated in a booth.
I'll never go back there. That was the worst customer service I have ever experienced.
Past experience: The food is mediocre for the price.

Pros: Unique experience

Cons: HORRIBLE /RUDE STAFF, Over priced, dirty tables, uncomfortable seating, unreasonably long wait even with reservations

 

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