Windsor Jewelers

★★★★☆
  • 2635 Washington Rd

    Augusta, GA 30904

    Map & Directions
  • 706-738-7777

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When my fiance and I decided it was time to look at rings, Windsor was the place. JJ was so very helpful, with all those beautiful designs to choose from she took lots of time helping us find the Perfect engagement ring. Then when it was time for wedding bands JJ again was wonderful. She helped us look at many options and again found the perfect match for the engagement ring, and also a very stunning mens band, just what I wanted! JJ truly goes out of her way to listen to what you are looking for while staying in your price range. Truly a professional. I will recommend her to anyone looking for any type of jewelry.

5
★★★★★

When my fiance and I decided it was time to look at rings, Windsor was the place. JJ was so very helpful, with all those beautiful designs to choose from she took lots of time helping us find the Perfect engagement ring. Then when it was time for wedding bands JJ again was wonderful. She helped us look at many options and again found the perfect match for the engagement ring, and also a very stunning mens band, just what I wanted! JJ truly goes out of her way to listen to what you are looking for while staying in your price range. Truly a professional. I will recommend her to anyone looking for any type of jewelry.

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When my husband proposed to me he gave me a beautiful engagement ring, but we never found a wedding band that truly complemented it. I wore a simple small band next to it. While on vacations, over the years, we would go to fine stores looking for the perfect ring. We went to our own hometown Windsor and Todd took one look at my engagement ring and picked out the perfect match! Just proves that there is no place like home! Todd, thank you for a great green box experience!

5
★★★★★

When my husband proposed to me he gave me a beautiful engagement ring, but we never found a wedding band that truly complemented it. I wore a simple small band next to it. While on vacations, over the years, we would go to fine stores looking for the perfect ring. We went to our own hometown Windsor and Todd took one look at my engagement ring and picked out the perfect match! Just proves that there is no place like home! Todd, thank you for a great green box experience!

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Ozella helped me with a Pandora bead. I came in to make a quick purchase and her spirit lifted mine. A great customer experience from a great sales person. They made me laugh a lot.

5
★★★★★

Ozella helped me with a Pandora bead. I came in to make a quick purchase and her spirit lifted mine. A great customer experience from a great sales person. They made me laugh a lot.

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Robin is the best, I had a small problem with a Pandora product (probably my fault), and Robin exchanged no questions asked. Super nice service, for sure my go to place!
Thank You so much

5
★★★★★

Robin is the best, I had a small problem with a Pandora product (probably my fault), and Robin exchanged no questions asked. Super nice service, for sure my go to place!
Thank You so much

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My boyfriend and I went to Windsor today to look at engagement rings and were most impressed! The sales professional (and I mean professional, not associate because that is exactly what she was), JJ, was absolutely fantastic! It was so wonderful to go into a store and just look without being pressured to buy anything being that my boyfriend and I are very traditional. Best of all, JJ listened, stayed within my boyfriend's price range, and showed us some great pieces! We found some amazing options and know that when the purchase day arrives, Windsor will make sure that both of us are happy with the outcome. Thanks Windsor for a remarkable experience!

5
★★★★★

My boyfriend and I went to Windsor today to look at engagement rings and were most impressed! The sales professional (and I mean professional, not associate because that is exactly what she was), JJ, was absolutely fantastic! It was so wonderful to go into a store and just look without being pressured to buy anything being that my boyfriend and I are very traditional. Best of all, JJ listened, stayed within my boyfriend's price range, and showed us some great pieces! We found some amazing options and know that when the purchase day arrives, Windsor will make sure that both of us are happy with the outcome. Thanks Windsor for a remarkable experience!

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This is to the lady talking about her wonderful beach house, mercedes, moms rolex watch and her son's diamond. I don't think it was Windsor that did anything wrong I think you just needed some attention and needed to go somewhere to brag about alll the stuff you have that no one really cares about. As for Windsor, it is a AWESOME place!! I had top quality service from the minute I walked in the store and the sales women was very patient when I was trying to exchange my Pandora bracelet that was the wrong size. I love Windor and will never go to another jewlery store!

5
★★★★★

This is to the lady talking about her wonderful beach house, mercedes, moms rolex watch and her son's diamond. I don't think it was Windsor that did anything wrong I think you just needed some attention and needed to go somewhere to brag about alll the stuff you have that no one really cares about. As for Windsor, it is a AWESOME place!! I had top quality service from the minute I walked in the store and the sales women was very patient when I was trying to exchange my Pandora bracelet that was the wrong size. I love Windor and will never go to another jewlery store!

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Just bought my first piece from Windsor for my 23rd wedding anniversary, A David Yurman ring for my wife. Excellent customer service and great patience from Susan, i will be back for christmas shopping. Thanks windsor

5
★★★★★

Just bought my first piece from Windsor for my 23rd wedding anniversary, A David Yurman ring for my wife. Excellent customer service and great patience from Susan, i will be back for christmas shopping. Thanks windsor

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To the lady with the $6500 stainless and gold Rolex with
after market bezel who found it necessary to name drop
'Mercedes" and "beach house", who are you trying to impress? If you had brought in the high end
18k gold Presidential with diamond bezel, .. the other stuff would speak for itself1

4
★★★★☆

To the lady with the $6500 stainless and gold Rolex with
after market bezel who found it necessary to name drop
'Mercedes" and "beach house", who are you trying to impress? If you had brought in the high end
18k gold Presidential with diamond bezel, .. the other stuff would speak for itself1

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.

I just concluded a very pleasant transaction with Windsor Jewelers! This purchase was over the phone and I dealt with an extremely attentive and patient sales representative named J.J. She dedicated an unbelievable amount of time to me and was always available for my calls. I would not hesitate to recommend this establishment , and particularly J.J, to any potential customer! Well done!

5
★★★★★

I just concluded a very pleasant transaction with Windsor Jewelers! This purchase was over the phone and I dealt with an extremely attentive and patient sales representative named J.J. She dedicated an unbelievable amount of time to me and was always available for my calls. I would not hesitate to recommend this establishment , and particularly J.J, to any potential customer! Well done!

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Last week end while visiting my parents at their beach house on St. Simons Island my mother's rolex stopped running. Because I was planning a trip to Augusta to buy supplies for my small business I offered to take the watch to Windsor Jewelers where it had been serviced in the past.When I parked my Mercedes in the parking lot I had no idea what was in store for me inside. After waiting at the back counter for several minutes Leslie asked if I needed help. After she looked at the rolex and explained the service fee was $495.00 she stated she needed an appraisal value of the watch. She tried several times to page someone to come do the appraisal and finally talked to Cleve about it. He stated the watch had an after market bezel and because of that they might not service the watch. I was told Windsor would never put a diamond bezel on a stainless and gold watch. Cleve then valued the rolex at $2000.00, the time before it was valued at $6500.00. My experience reminded me of Julia Roberts in Pretty Woman, all I can say is, "BIG MISTAKE, HUGH, NOW I NEED TO GO SHOPPING.
P.S. My son has a GIA 2.1 karat diamond he wants to upgrade. JARED'S here we come.

1
★☆☆☆☆

Last week end while visiting my parents at their beach house on St. Simons Island my mother's rolex stopped running. Because I was planning a trip to Augusta to buy supplies for my small business I offered to take the watch to Windsor Jewelers where it had been serviced in the past.When I parked my Mercedes in the parking lot I had no idea what was in store for me inside. After waiting at the back counter for several minutes Leslie asked if I needed help. After she looked at the rolex and explained the service fee was $495.00 she stated she needed an appraisal value of the watch. She tried several times to page someone to come do the appraisal and finally talked to Cleve about it. He stated the watch had an after market bezel and because of that they might not service the watch. I was told Windsor would never put a diamond bezel on a stainless and gold watch. Cleve then valued the rolex at $2000.00, the time before it was valued at $6500.00. My experience reminded me of Julia Roberts in Pretty Woman, all I can say is, "BIG MISTAKE, HUGH, NOW I NEED TO GO SHOPPING.
P.S. My son has a GIA 2.1 karat diamond he wants to upgrade. JARED'S here we come.

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0 out of 1 people found this review helpful.

Business Response:

Rolex Issues I'm sorry to hear about your experience. You are correct that we cannot service a rolex watch that was modified with an after market bezel. They certainly do add to the look, but they take away the warranty. The appraisal may not be as accurate if the watch maker was looking at watch with non factory added parts. If the watch was already appraised $6500 that appraisal would be great to bring in if you want to have the watch serviced. If your appraisal was accurate, then an official appraisal would certainly reflect that. We apologize that Cleve estimated the watch at different price than a past appraisal, was that appraisal from us or a different jewelry store?
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After reading the post above, I didn't think they were talking about the same store, Windsor is amazing. The staff was really knowledgeable, helpful and they gave me a deal (I even compared prices with other stores) on both items that I bought.

While I was being helped the staff offered to clean my rings and told me that it was a common service (yes for free). I will never hunt for another local jeweler.

I'll be back, no doubt.

5
★★★★★

After reading the post above, I didn't think they were talking about the same store, Windsor is amazing. The staff was really knowledgeable, helpful and they gave me a deal (I even compared prices with other stores) on both items that I bought.

While I was being helped the staff offered to clean my rings and told me that it was a common service (yes for free). I will never hunt for another local jeweler.

I'll be back, no doubt.

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0 out of 1 people found this review helpful.

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My experience was most unpleasent. They have advertised themselves as Augusta's premier jewelers, they are not. They are over priced and not completely honest in their dealings. They are not a good deal. I would not recommend them.

1
★☆☆☆☆

My experience was most unpleasent. They have advertised themselves as Augusta's premier jewelers, they are not. They are over priced and not completely honest in their dealings. They are not a good deal. I would not recommend them.

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1 out of 1 people found this review helpful.

Business Response:

Please Elaborate. We'd love to hear of your "unhonest" situation. We don't tolerate unhonest dealings among the staff and we certainly don't tolerate it to our customers. As for being premier, it's an indisputable fact that we have the largest inventory and lowest diamond prices in the city, if that doesn't make us premier it makes us pretty close. Again, we'd love to hear any situation that you felt wasn't completely honest and please allow us to make it up to you. Email us at staff{at}windsorfinejewelers.com.
 

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