Bearfoot Shoes & Repair

★★★☆☆

About Bearfoot Shoes & Repair

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Personal Services

Personal Services
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3.0 2
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I dropped off a pair of shoes, for a shine, to the owner on 8/10/06 and explained to him that I had a very important meeting on the next day (8/11/06)at noon, and that I would need my shoes for this meeting. He without reservation, ensured me that I could come by the on 8/11/06 anytime after 8:30 am to pick up my shoes. I arrived at 8:35 am on 8/11/06 (the day I was promised my shoes) and saw there was a sign on the door that stated he was gone to a doctor's appointment. Needless to say, I didn't have my shoes for the meeting. I returned on another day and told him that I returned based on the time schedule he provided. He stated to me that he had a dentist appointment that he had forgotten about and, "Those things happen." He proceeded to charge me full price for the shoe shine (which wasn't good - the shoes were dull). This wasn't an issue of money, but one of basic business principle and delivering on your promise(s). I feel as though my time and money were both exploited, with no regards to me. I highly recommend using Rabbitman's near downtown Albany or the gentleman that shines in the downtown post office on the corner of Broad and Jackson.

PROS:
CONS: Bad Business Ethics, Terrible Customer Service

1
★☆☆☆☆

I dropped off a pair of shoes, for a shine, to the owner on 8/10/06 and explained to him that I had a very important meeting on the next day (8/11/06)at noon, and that I would need my shoes for this meeting. He without reservation, ensured me that I could come by the on 8/11/06 anytime after 8:30 am to pick up my shoes. I arrived at 8:35 am on 8/11/06 (the day I was promised my shoes) and saw there was a sign on the door that stated he was gone to a doctor's appointment. Needless to say, I didn't have my shoes for the meeting. I returned on another day and told him that I returned based on the time schedule he provided. He stated to me that he had a dentist appointment that he had forgotten about and, "Those things happen." He proceeded to charge me full price for the shoe shine (which wasn't good - the shoes were dull). This wasn't an issue of money, but one of basic business principle and delivering on your promise(s). I feel as though my time and money were both exploited, with no regards to me. I highly recommend using Rabbitman's near downtown Albany or the gentleman that shines in the downtown post office on the corner of Broad and Jackson.

PROS:
CONS: Bad Business Ethics, Terrible Customer Service

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Have used them several times for shoe repairs. They are very fast and get your stuff back as good as new. Very friendy and alway personal. I like the family type atmospere. Its like your one of the family when you go in. They always have time to chit-chat. Best shoe repair in town.

PROS: Very fast
CONS: none

5
★★★★★

Have used them several times for shoe repairs. They are very fast and get your stuff back as good as new. Very friendy and alway personal. I like the family type atmospere. Its like your one of the family when you go in. They always have time to chit-chat. Best shoe repair in town.

PROS: Very fast
CONS: none

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