River Street Candle Factory

★★☆☆☆

About River Street Candle Factory

2.375 16
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PLEASE COME BACK!!!
I shopped at this store many times for wedding gifts and have made it a tradition....now i have a wedding to go to without the gift I wanted to give. :(

4
★★★★☆

PLEASE COME BACK!!!
I shopped at this store many times for wedding gifts and have made it a tradition....now i have a wedding to go to without the gift I wanted to give. :(

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I ordered Christmas candles in early December. I saw the warning on citysearch, but since I purchased some before - long ago, when they actually had a shop, I felt sort-of ok about doing so again.

So far, BIG MISTAKE. They charged my credit card through the River St Coffee Shop (Vic's), but do not answer any calls. And the one on file with Visa/Master Card is out of Order. A lot of stress. Maybe it will work out.

0
★☆☆☆☆

I ordered Christmas candles in early December. I saw the warning on citysearch, but since I purchased some before - long ago, when they actually had a shop, I felt sort-of ok about doing so again.

So far, BIG MISTAKE. They charged my credit card through the River St Coffee Shop (Vic's), but do not answer any calls. And the one on file with Visa/Master Card is out of Order. A lot of stress. Maybe it will work out.

Pros: None

Cons: Stressfull

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I odered a wedding candle set in July 2008, I went overseas to work and returned Sept 2008. The candles weren't done. I live in Alabama so I gave the owner my address and told him to send them there. He gave me his cell number and I have been calling ever since then and no answer and no candles. My sister's wedding is the first of Nov. and I am paniced that they won't get here at all. I am afraid I am going to have to drive the 6 hour drive to get them. I have paid for a service and expected to get it.

0
★☆☆☆☆

I odered a wedding candle set in July 2008, I went overseas to work and returned Sept 2008. The candles weren't done. I live in Alabama so I gave the owner my address and told him to send them there. He gave me his cell number and I have been calling ever since then and no answer and no candles. My sister's wedding is the first of Nov. and I am paniced that they won't get here at all. I am afraid I am going to have to drive the 6 hour drive to get them. I have paid for a service and expected to get it.

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I was a blushing bride on my wedding day in January 06 because of River Street Candles. I purchased a personalized unity candle with matching tapers (I got for free) and had an excellet experience. I loved it so much last year when I was the matron of honor in a wedding, I purchased my friend and her husband a unity candle and taper set. A month ago when me and my husband took our sons and god son to River Street on a day trip we were going to stop in and let the boys deep their hands in the wax. I had to gasp for air when I saw the new store that occupies the famous candle shop. I have fond memories of that candle shop and was sad to see them go. At least I have my unity candle to look it!

4
★★★★☆

I was a blushing bride on my wedding day in January 06 because of River Street Candles. I purchased a personalized unity candle with matching tapers (I got for free) and had an excellet experience. I loved it so much last year when I was the matron of honor in a wedding, I purchased my friend and her husband a unity candle and taper set. A month ago when me and my husband took our sons and god son to River Street on a day trip we were going to stop in and let the boys deep their hands in the wax. I had to gasp for air when I saw the new store that occupies the famous candle shop. I have fond memories of that candle shop and was sad to see them go. At least I have my unity candle to look it!

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A month ago I went to River Street Candle Factory to get a unity candle made. Several years ago (Feb 07, I believe) my fiancee and I went to River Street Candle Factory and made the dipped hands. It was an amazing experience that we would repeat and wanted to repeat. At the time the owner was there and he was a really great guy!

Unfortunately the doors were closed, covered with brown paper, and looking through the crack in the door there was hardly anything inside.

For those of you that wished them out of business...
...you got your wish.

What does that motivational poster say?
If we quit paying attention to our customers we won't have any!

Cheers,

Bob

1
★☆☆☆☆

A month ago I went to River Street Candle Factory to get a unity candle made. Several years ago (Feb 07, I believe) my fiancee and I went to River Street Candle Factory and made the dipped hands. It was an amazing experience that we would repeat and wanted to repeat. At the time the owner was there and he was a really great guy!

Unfortunately the doors were closed, covered with brown paper, and looking through the crack in the door there was hardly anything inside.

For those of you that wished them out of business...
...you got your wish.

What does that motivational poster say?
If we quit paying attention to our customers we won't have any!

Cheers,

Bob

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I used this business by recommendation from my now sister-in-law many years ago in 2001 for a unity candle and tapers for my wedding. The experience then was great. Also, my husband and I went to visit my sister-in-law on our honeymoon and actually went to the candle factory and ended up buying another large candle and tapers to match. It was a great experience and I hope that the few people who had a bad experience don't ruin it for others thinking of using this company. My husband is, as we speak, on a business trip in Savannah and is on River St. on his way to go and get some more candles. Thanks River Street Candle Company!!

5
★★★★★

I used this business by recommendation from my now sister-in-law many years ago in 2001 for a unity candle and tapers for my wedding. The experience then was great. Also, my husband and I went to visit my sister-in-law on our honeymoon and actually went to the candle factory and ended up buying another large candle and tapers to match. It was a great experience and I hope that the few people who had a bad experience don't ruin it for others thinking of using this company. My husband is, as we speak, on a business trip in Savannah and is on River St. on his way to go and get some more candles. Thanks River Street Candle Company!!

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I ordered wedding candles in August of 2007. After numerous delays, unanswered phone calls and emails, I just yesterday (two months later) received only part of my order (the unity candle, but not the tapers). DO NOT use this company, they need to be put out of business.

I have filed a complaint with the BBB and encourage others to do the same, it appears others have had the same experience based on their rating on BBB as well as here.

The only reason I gave one star, is because the candle is beautiful, its a shame they cant run the business properly.

1
★☆☆☆☆

I ordered wedding candles in August of 2007. After numerous delays, unanswered phone calls and emails, I just yesterday (two months later) received only part of my order (the unity candle, but not the tapers). DO NOT use this company, they need to be put out of business.

I have filed a complaint with the BBB and encourage others to do the same, it appears others have had the same experience based on their rating on BBB as well as here.

The only reason I gave one star, is because the candle is beautiful, its a shame they cant run the business properly.

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I live 1200 miles away, I am familiar with River Street Candle because I had lived in Savannah for years. I ordered a package deal for our daughters wedding of September 15, 2007 at a cost of $120.00. My credit card was promptly charged, however I received the candle after the wedding, I did not receive the two sets of tapers or the candle stand that was to go with the package. I made several long distance calls which were never returned and had to employ the help of a relative who lives in the area. The wedding was subsequently canceled so I didn't have to go buy another candle but it would be nice to receive the items that I have already paid for.

2
★★☆☆☆

I live 1200 miles away, I am familiar with River Street Candle because I had lived in Savannah for years. I ordered a package deal for our daughters wedding of September 15, 2007 at a cost of $120.00. My credit card was promptly charged, however I received the candle after the wedding, I did not receive the two sets of tapers or the candle stand that was to go with the package. I made several long distance calls which were never returned and had to employ the help of a relative who lives in the area. The wedding was subsequently canceled so I didn't have to go buy another candle but it would be nice to receive the items that I have already paid for.

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I order the custom designer candle on August 30,2007 to have it ready by Sept. 12, 2007. When I went to pick it up it was the wrong color and style. Because it was not meet by the deadline I had to use the wrong one in the wedding shower. River Street Candle Factory has been very unprofessional in returning phone calls and making the custom made Professional Designer Candle as requested. I have made 3 trips so far equaling over 80 miles in traveling and still haven't gotten the correct candle.
I would not recommend this shop to any of my friends.

2
★★☆☆☆

I order the custom designer candle on August 30,2007 to have it ready by Sept. 12, 2007. When I went to pick it up it was the wrong color and style. Because it was not meet by the deadline I had to use the wrong one in the wedding shower. River Street Candle Factory has been very unprofessional in returning phone calls and making the custom made Professional Designer Candle as requested. I have made 3 trips so far equaling over 80 miles in traveling and still haven't gotten the correct candle.
I would not recommend this shop to any of my friends.

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I also ordered a candle for my wedding. The candle was purchased on July 28 and I just received it yesterday. That's bad considering they told me I could pick it up the next day. Oh and the candle was broken. Phone calls are not being returned. Stay away!!!

0
★☆☆☆☆

I also ordered a candle for my wedding. The candle was purchased on July 28 and I just received it yesterday. That's bad considering they told me I could pick it up the next day. Oh and the candle was broken. Phone calls are not being returned. Stay away!!!

Cons: everything

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Ordered candle, on July 7th, for special occasion. Have no candle and owners, who promised to ship candle free and seemed nice, have not answered phone calls or faxes.

0
★☆☆☆☆

Ordered candle, on July 7th, for special occasion. Have no candle and owners, who promised to ship candle free and seemed nice, have not answered phone calls or faxes.

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Ordered a candle for my son while on vacation. 2 weeks later and still no candle. Owners will not return phone calls. Stay away!

0
★☆☆☆☆

Ordered a candle for my son while on vacation. 2 weeks later and still no candle. Owners will not return phone calls. Stay away!

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Paid for candle for my wedding, 11 days later I still do not have the candle!! Owners of the shop will not return calls!!! Stay away!!!

0
★☆☆☆☆

Paid for candle for my wedding, 11 days later I still do not have the candle!! Owners of the shop will not return calls!!! Stay away!!!

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River Street Candle Factory is a great store right down town. It is on river street and they have beauitful candles. They are all hand made right there in the store by the staff. You can watch them make candles and then buy that very one! Prices are high for candles but it is a neat experience.

4
★★★★☆

River Street Candle Factory is a great store right down town. It is on river street and they have beauitful candles. They are all hand made right there in the store by the staff. You can watch them make candles and then buy that very one! Prices are high for candles but it is a neat experience.

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We went to this shop and had a blast! The guy made candles and we got to watch and you can buy any candle items in the store. The store was beautifully decorated and the workers loved talking to us. This store was so neat!!

5
★★★★★

We went to this shop and had a blast! The guy made candles and we got to watch and you can buy any candle items in the store. The store was beautifully decorated and the workers loved talking to us. This store was so neat!!

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This place is so much fun! Not only do they sell unique candles (intricately designed tapers, wedding candles with pictures, novelty candles, and my favorite, the pie candles which look like a real pie and smell like one too!) but they also let you dip your own!

River Street Candle Factory is a great place to visit when your in Savannah. A perfect outing for girlscouts and families! The staff is friendly and making your own candle is a really cool experience, especially for kids.

4
★★★★☆

This place is so much fun! Not only do they sell unique candles (intricately designed tapers, wedding candles with pictures, novelty candles, and my favorite, the pie candles which look like a real pie and smell like one too!) but they also let you dip your own!

River Street Candle Factory is a great place to visit when your in Savannah. A perfect outing for girlscouts and families! The staff is friendly and making your own candle is a really cool experience, especially for kids.

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