Mobility Designs

★☆☆☆☆
  • 3715 Northcrest Rd Ste 28

    Atlanta, GA 30340

    Map & Directions
  • 770-458-1329

About Mobility Designs

Details

Health & Medical

Health & Medical
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On one occasion, a service tech ordered parts for a non-working chair. I was told the parts would be in for delivery within 2 weeks, since I had no other wheelchair. Afther 1 month, I was told, the office staff threw away all my order information because they could not get insurance information. They did not call to discuss the insurance with me. Meanwhile, I am stuck without a usuable wheelchair. I had to go and borrow one. It has been almost 2 months, they still do not have their act together.
Another occasion, wheelchair tech had met with me to put new parts on wheelchair. After the 2nd attempt with parts not fitting or delivered, the tech took a new axle off one of my other weelchairs (in garage) and has never replaced the axle.to the repair chair or given the axle back for my garage chair.. The axle that he used (from my weelchair in the garage) did not fit the wheelchair he was working on. Ultimately, a wheel fell of the chair he had repaired one night late when I was home alone. I had to lay on the floor for 3 hours before family could come.
The "left hand does not know what the right hand" is doing. Customer care does not always call back. Service is the worst I have ever dealth with! I wish 2 of the former companies he ordered and repaired wheelchairs were still in Atlanta. They were professional and took care of their customers!
This company will not take care of you!

0
★☆☆☆☆

On one occasion, a service tech ordered parts for a non-working chair. I was told the parts would be in for delivery within 2 weeks, since I had no other wheelchair. Afther 1 month, I was told, the office staff threw away all my order information because they could not get insurance information. They did not call to discuss the insurance with me. Meanwhile, I am stuck without a usuable wheelchair. I had to go and borrow one. It has been almost 2 months, they still do not have their act together.
Another occasion, wheelchair tech had met with me to put new parts on wheelchair. After the 2nd attempt with parts not fitting or delivered, the tech took a new axle off one of my other weelchairs (in garage) and has never replaced the axle.to the repair chair or given the axle back for my garage chair.. The axle that he used (from my weelchair in the garage) did not fit the wheelchair he was working on. Ultimately, a wheel fell of the chair he had repaired one night late when I was home alone. I had to lay on the floor for 3 hours before family could come.
The "left hand does not know what the right hand" is doing. Customer care does not always call back. Service is the worst I have ever dealth with! I wish 2 of the former companies he ordered and repaired wheelchairs were still in Atlanta. They were professional and took care of their customers!
This company will not take care of you!

Pros: Darren Roberts- he is the only person there whom knows what he is doing!

Cons: worst customer care- orders never on time, orders never correct, take too long to get product, office staff terrible

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This is the first medical equipment vender I've seen in 25 years that doesn't provide a loner chair while they wait for parts. And they have no idea when a part will arrive. Ever heard of a tracking number? I finaly found another vender who cared about my mobility and sent over a loner power chair. He is sticking his neck out to get paid because the company who is billing for parts to repair a chair is supposed to provide the loner chair. Mobility Designs doesn't care if I have mobility. One employee asked if I could find a man to come over to push my 300+ pound power chair with my 130 pound body around. So to sum it all up. Mobility Designs has NO customer service at all.

0
★☆☆☆☆

This is the first medical equipment vender I've seen in 25 years that doesn't provide a loner chair while they wait for parts. And they have no idea when a part will arrive. Ever heard of a tracking number? I finaly found another vender who cared about my mobility and sent over a loner power chair. He is sticking his neck out to get paid because the company who is billing for parts to repair a chair is supposed to provide the loner chair. Mobility Designs doesn't care if I have mobility. One employee asked if I could find a man to come over to push my 300+ pound power chair with my 130 pound body around. So to sum it all up. Mobility Designs has NO customer service at all.

Pros: Up until this problem. No wheelchair that works. No problems I couldn't deal with.

Cons: If your only means of being mobile is a power wheelchair, you need a company that is willing to accommodate your needs. That won't happen with Mobolity Designs.

 

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