Mattress Buys

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On 19Jul08, I purchased a king size mattress from the Mattress Buys store in Brunswick, Ga. Total price, with tax, was $3068.76. I was hesitant about buying this mattress because it was a brand name I had never heard of, but the salesman related many examples of Mattress Buys providing exceptional service to other customers, such as exchanging mattress which were well past the 60 day comfort guarantee; providing multiple comfort exchanges for customers; and working with manufacturers to resolve problems. Immediatedly after delivery, we had problems with this mattress. Initially the manufacture refused to address the matter, but Mattress Buys worked with us and the manufacture replaced the mattress. The replacement mattress was delivered on 24Sep08. It quickly became apparent this mattress was developing a firm center section with right and left side troughs of significantly softer compression. It was between the 15 to the 17th of Oct08 when I was able to get in touch with Mattress Buys about the problem.

I asked for a refund or a comfort exchange, but this was denied. According to the Mattress Buys salesman, the problem with the second mattress was a warranty issue to be taken up with the manufacture. I asked if this meant Mattress Buys would no longer help us in solving our problem with the mattress and he said yes. That was in November of 2009. The manufacture has refused to answer my phone calls and letters and refused to respond to the Better Business agency.

I find Mattress Buys actions regarding the second mattress very unfair. I can understand the refusal of the refund and comfort exchange, but what I can not understand is why I was cast aside. I spend over 2500 dollars with Mattress Buys (before tax) and received two inferior products from their supplier. I did not write my check to the mattress manufacture. I wrote it to Mattress Buys. They only do what they are contractually obligated to do. Any thing else they tell you is so much junk. Check Mattress Buys Inc on the Better Business web site, as of March28 2009, they had an ?F? rating. I learned my lesson, never purchase from a company without checking the Better Business rating.

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★☆☆☆☆

On 19Jul08, I purchased a king size mattress from the Mattress Buys store in Brunswick, Ga. Total price, with tax, was $3068.76. I was hesitant about buying this mattress because it was a brand name I had never heard of, but the salesman related many examples of Mattress Buys providing exceptional service to other customers, such as exchanging mattress which were well past the 60 day comfort guarantee; providing multiple comfort exchanges for customers; and working with manufacturers to resolve problems. Immediatedly after delivery, we had problems with this mattress. Initially the manufacture refused to address the matter, but Mattress Buys worked with us and the manufacture replaced the mattress. The replacement mattress was delivered on 24Sep08. It quickly became apparent this mattress was developing a firm center section with right and left side troughs of significantly softer compression. It was between the 15 to the 17th of Oct08 when I was able to get in touch with Mattress Buys about the problem.

I asked for a refund or a comfort exchange, but this was denied. According to the Mattress Buys salesman, the problem with the second mattress was a warranty issue to be taken up with the manufacture. I asked if this meant Mattress Buys would no longer help us in solving our problem with the mattress and he said yes. That was in November of 2009. The manufacture has refused to answer my phone calls and letters and refused to respond to the Better Business agency.

I find Mattress Buys actions regarding the second mattress very unfair. I can understand the refusal of the refund and comfort exchange, but what I can not understand is why I was cast aside. I spend over 2500 dollars with Mattress Buys (before tax) and received two inferior products from their supplier. I did not write my check to the mattress manufacture. I wrote it to Mattress Buys. They only do what they are contractually obligated to do. Any thing else they tell you is so much junk. Check Mattress Buys Inc on the Better Business web site, as of March28 2009, they had an ?F? rating. I learned my lesson, never purchase from a company without checking the Better Business rating.

Pros: Helped once

Cons: Tossed me to the wolves

 

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