Hot Breads

★★☆☆☆
  • 1076 Oak Tree Rd

    Decatur, GA 30033

    Map & Directions
  • 404-929-0010

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Food

Food
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Greenbrier Bar B Que

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Alfonso's Pizza and Italian Restaurant

2400 6th Ave. SE Decatur, AL

1.5 2
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I ordered my wedding cake for my reception from these guys and fully paid for my order as this was their request. THEY COMPLETELY FORGOT ABOUT MY ORDER!!! I called to make sure everything was set on their schedule one week before the date of the reception and they said everything was fine- and then no cake came. We called them- and they asked for more money at first to bring whatever cake that they had in stock- finally after arguing with them- they brought a completely different cake from what I ordered- one that did not match our reception at all. Afterwards, the owner gave us a voucher for $75 as compensation for what happened. When my family and I went in to use the voucher- they insulted us and would not allow us to use it. I have been trying to get in touch with the owner since - but they keep saying that the person who gave us the voucher no longer works there and therefore they don't know what happened. Though their cakes are good- I would not use these guys for any occassion that is important to you.

0
★☆☆☆☆

I ordered my wedding cake for my reception from these guys and fully paid for my order as this was their request. THEY COMPLETELY FORGOT ABOUT MY ORDER!!! I called to make sure everything was set on their schedule one week before the date of the reception and they said everything was fine- and then no cake came. We called them- and they asked for more money at first to bring whatever cake that they had in stock- finally after arguing with them- they brought a completely different cake from what I ordered- one that did not match our reception at all. Afterwards, the owner gave us a voucher for $75 as compensation for what happened. When my family and I went in to use the voucher- they insulted us and would not allow us to use it. I have been trying to get in touch with the owner since - but they keep saying that the person who gave us the voucher no longer works there and therefore they don't know what happened. Though their cakes are good- I would not use these guys for any occassion that is important to you.

Pros: good cakes

Cons: terrible service, completely unreliable, rude

.

The cakes are really good but no customer service from this place. Even they mashed up the the pick up time on a cake for the party, they are not courteous at all. No sorry at all! I think they do not care for the business.

2
★★☆☆☆

The cakes are really good but no customer service from this place. Even they mashed up the the pick up time on a cake for the party, they are not courteous at all. No sorry at all! I think they do not care for the business.

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