Batten's Appliance

★★★☆☆
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  • 3794 Hwy 40

    St Marys, GA 31558

    Map & Directions
  • 912-729-9525

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I cannot get anyone to answer their phone. The receptionist is completely hateful. Wish Lowes didn't go through them. UGH!

1
★☆☆☆☆

I cannot get anyone to answer their phone. The receptionist is completely hateful. Wish Lowes didn't go through them. UGH!

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Don't call them for service, I had them out 3 times to fix my maytag washer and each time they just guessed at it, they replaced 1 part after waiting for over a month for the part to come in and only after Lowes stepped in and got the part

3
★★★★★

Don't call them for service, I had them out 3 times to fix my maytag washer and each time they just guessed at it, they replaced 1 part after waiting for over a month for the part to come in and only after Lowes stepped in and got the part

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DO NOT USE THIS COMPANY.. Let me tell you why....At this point, it has been two times that my service contract has given me this company to fix my washer. (Repair man is very nice and helpful) However, both times I have waited over two weeks for the repair to be done. This time it's going on two and a half weeks. The office staff lie and blame my service contract that I have, saying they don't respond to their calls. I have had my service people on three way and I magically get some where with Batten's when they are confronted about their allegations. I never get calls about the progress, when I finally do get through to them, myself, I am given the run around.. I was even hung up once! As I sit here with laundry pilled everywhere, I can sware on everything holy that I WILL NEVER go through Batten's again. I will make sure none of my friends use them as well.

1
★☆☆☆☆

DO NOT USE THIS COMPANY.. Let me tell you why....At this point, it has been two times that my service contract has given me this company to fix my washer. (Repair man is very nice and helpful) However, both times I have waited over two weeks for the repair to be done. This time it's going on two and a half weeks. The office staff lie and blame my service contract that I have, saying they don't respond to their calls. I have had my service people on three way and I magically get some where with Batten's when they are confronted about their allegations. I never get calls about the progress, when I finally do get through to them, myself, I am given the run around.. I was even hung up once! As I sit here with laundry pilled everywhere, I can sware on everything holy that I WILL NEVER go through Batten's again. I will make sure none of my friends use them as well.

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At this point, it has been two times that my service contract has given me this company to fix my washer. (Repair man is very nice and helpful) However, both times I have waited over two weeks for the repair to be done. This time it's

3
★★★★★

At this point, it has been two times that my service contract has given me this company to fix my washer. (Repair man is very nice and helpful) However, both times I have waited over two weeks for the repair to be done. This time it's

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I called Battens to repair my washer (whirlpool gave me the list of people in the area) and they seemed so friendly and fast! Tech came out the next day and said he had to order a part and it would be in tuesday and they'd have it

3
★★★★★

I called Battens to repair my washer (whirlpool gave me the list of people in the area) and they seemed so friendly and fast! Tech came out the next day and said he had to order a part and it would be in tuesday and they'd have it

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I called Batten to service my brand new dishwasher that was not washing dishes. It was under warranty so we used the company that was recommended. I had to call 10 times to get someone to answer the phone. The first time I called I left a message and waited a day and no one ever called me back. Eventually they came out and looked at my dishwasher and told me it was fine, that it must be something else (water temperature, water pressure ect) but didn't bother to check any of these "other problems." We then contacted another company and they took the dishwasher apart to find there was a part malfunctioning.

0
★☆☆☆☆

I called Batten to service my brand new dishwasher that was not washing dishes. It was under warranty so we used the company that was recommended. I had to call 10 times to get someone to answer the phone. The first time I called I left a message and waited a day and no one ever called me back. Eventually they came out and looked at my dishwasher and told me it was fine, that it must be something else (water temperature, water pressure ect) but didn't bother to check any of these "other problems." We then contacted another company and they took the dishwasher apart to find there was a part malfunctioning.

Cons: Never answer the phone, poor customer service

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I have had them out to fix a refrigerator like the first posting. They guessed at the problems and actually diagnosed it wrong until I told them what to check. Then they retroubleshot and found out that I had been right and the processing board was shot as well.
Repeated calls to the location resulted in voicemail after voicemail with very slow response.
The repair took over 2 months with me trying to hurry them.

Honestly, you are much better buying a new refrigerator than dealing with \this or other service companys in my opinion. They guess on what's wrong, take too much time to fix it, and if its serious, its cheaper to get a new one.

0
★☆☆☆☆

I have had them out to fix a refrigerator like the first posting. They guessed at the problems and actually diagnosed it wrong until I told them what to check. Then they retroubleshot and found out that I had been right and the processing board was shot as well.
Repeated calls to the location resulted in voicemail after voicemail with very slow response.
The repair took over 2 months with me trying to hurry them.

Honestly, you are much better buying a new refrigerator than dealing with \this or other service companys in my opinion. They guess on what's wrong, take too much time to fix it, and if its serious, its cheaper to get a new one.

Pros: They can fix your problem...eventually

Cons: Extremely poor customer service, very slow

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I had to call several times to finally get someone to come out to look at our refrigerator. I usually got a voice mail message, and no return call. When they finally came out, a part had to be ordered, so another waiting game, and more of being ignored! I think the whole process took about 3 weeks.

3
★★★☆☆

I had to call several times to finally get someone to come out to look at our refrigerator. I usually got a voice mail message, and no return call. When they finally came out, a part had to be ordered, so another waiting game, and more of being ignored! I think the whole process took about 3 weeks.

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