Ginstar Computers At Marietta

★★★★★
  • 270 Cobb Pkwy S Ste A6

    Marietta, GA 30060

    Map & Directions
  • 770-428-6998

About Ginstar Computers At Marietta

Hours
Mon-Fri 11am-7pm, Sat 11am-5pm

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I was at the Ginstar location on Thursday. I have been a customer since 1999. The Korean guy is an unprofessional ASSHOLE. I went to get a battery for my daughter's laptop. He was working on another computer and said, "what's wrong with

3
★★★★★

I was at the Ginstar location on Thursday. I have been a customer since 1999. The Korean guy is an unprofessional ASSHOLE. I went to get a battery for my daughter's laptop. He was working on another computer and said, "what's wrong with

.

RUDE is not even a word when it comes to David's assaults- I have been going to Ginstar for over 10 years taking his abuse, thinking that I got a good deal, so I was forgiving- they've put together several computers for me over the years-

3
★★★★★

RUDE is not even a word when it comes to David's assaults- I have been going to Ginstar for over 10 years taking his abuse, thinking that I got a good deal, so I was forgiving- they've put together several computers for me over the years-

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Please do yourself a favor and DON'T grace the doors of this location, extremely rude and high and mighty attitude, I own and operate a home based business focused primarily on repair and resale of laptop computers and have 30 years

3
★★★★★

Please do yourself a favor and DON'T grace the doors of this location, extremely rude and high and mighty attitude, I own and operate a home based business focused primarily on repair and resale of laptop computers and have 30 years

.

Outrageous bad customer service & nasty too! Bought a used laptop @ $140 for a spare. As soon as I got it home, the wifi stopped working. I returned it, they "fixed" it and I took it home. Within a week the USB ports fried! I returned

3
★★★★★

Outrageous bad customer service & nasty too! Bought a used laptop @ $140 for a spare. As soon as I got it home, the wifi stopped working. I returned it, they "fixed" it and I took it home. Within a week the USB ports fried! I returned

.

I took my laptop to Ginstar for a hard drive upgrade. They worked quickly- I'll give them that- my laptop was ready to be picked up within two hours after I'd dropped it off. HOWEVER, when I got home and turned it on, I received an error

3
★★★★★

I took my laptop to Ginstar for a hard drive upgrade. They worked quickly- I'll give them that- my laptop was ready to be picked up within two hours after I'd dropped it off. HOWEVER, when I got home and turned it on, I received an error

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I recently went to Ginstar located at 270 Cobb Pkwy in Marietta. The guy at the front is always rude and despicable. This has been my third visit at this location. The second and final visits were atrocious. On my final visit I had to

3
★★★★★

I recently went to Ginstar located at 270 Cobb Pkwy in Marietta. The guy at the front is always rude and despicable. This has been my third visit at this location. The second and final visits were atrocious. On my final visit I had to

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They get the job done.Whether my or my sons computer. No playing around with people who have no clue like the big box stores. I was recommended to the store by someone I have known for years. Last week, I brought my sons computer in

3
★★★★★

They get the job done.Whether my or my sons computer. No playing around with people who have no clue like the big box stores. I was recommended to the store by someone I have known for years. Last week, I brought my sons computer in

.

A good friend recommended Ginstar to me because I was having problems with both of my labtops. Because this was reliable friend I took his advice. On my first visit which was in September of this year one of my computers needed some

3
★★★★★

A good friend recommended Ginstar to me because I was having problems with both of my labtops. Because this was reliable friend I took his advice. On my first visit which was in September of this year one of my computers needed some

.

I am a native Atlantan and the Varsity call style of: 'What will you have?' Is terse but gets the job done. Have your money in hand and order in mind? Ginstar does the same thing Asian style. With a line of customers out the door the

3
★★★★★

I am a native Atlantan and the Varsity call style of: 'What will you have?' Is terse but gets the job done. Have your money in hand and order in mind? Ginstar does the same thing Asian style. With a line of customers out the door the

.

I wholeheartedly agree with the other reviews regarding the astounding rudeness, manipulative tactics, mind-boggling arrogance, schoolboy sarcasm, and downright inappropriate and embarrassingly sophomoric customer service coming from the main salesman/store owner.

I came in one afternoon looking for a new computer to replace my old one that died. I asked if he carried any towers with Windows XP, and he said yes. I asked if he could transfer my old data to the new tower. He said yes, for $40 dollars. I had no money on me, so I went home, got my money, then returned with my old tower which stored all my data.

I was told to call back that evening to see if it was ready; instead, I stopped by the store since I was in the neighborhood. The owner was not there, but another sales lady was. She noticed my computer was not ready to pick up, and after she spoke with the owner on the phone, she informs me that my data cannot be transferred from my Gateway to the new IBM after all. "?" However, she showed me a device they had for sale which would extract the data from my hard drive to a new computer which I wanted them to do for me since I would be clueless doing it myself. I tried out a laptop they had for sale to replace my computer. I liked it, but I wanted to add up my finances at home to see if I could afford all of this. I told her I would return the next day to give her my decision and to not do any data transfer of any kind until then.

The next day, I come in, and the owner said my new computer data transfer to the new tower wasn't ready yet. Huh? But the sales lady last night told me the transfer couldn't be done which prompted me to consider their laptop instead! He pretended not to hear that, and instead, became very short with me. He complained furiously that they have been transferring my data for the past four hours, then he waves the work order in front of my face to prove that this is what I wanted done (to legally cover himself on paper even though they lied to me.) I told him that I no longer wanted a tower since I was told it couldn't be done, and that my plans had changed.When I told him I had made other plans, he made snippy, sarcastic remarks, dramatically acting offended and frustrated: "We have been working on this for four hours! Do you not want your data?!" That is not the point. Why was I lied to? Why was I told this could not be done? Can my data be transferred to a flash drive instead? He would not answer directly, but could only react sarcastically, "well if you don't want your data..."

At that point, I walked out of there without looking back, never to see my computer data again. Hundreds of pictures, hundreds of itunes songs, all gone.

If that's the best way I can be treated as a customer, then they don't even deserve a lowly penny from my pocket. I am now free from such customer abuse, from such lies, insults, and folly, and I warn others to be wary of what they might encounter should they set foot inside Ginstar of Marietta.

As for the owner, he will reap what he sows.

*Aside:
The cheap deals at Ginstar should have nothing to do with how a customer is treated. I can even go to Dollar Tree and get treated with far more respect.

0
★☆☆☆☆

I wholeheartedly agree with the other reviews regarding the astounding rudeness, manipulative tactics, mind-boggling arrogance, schoolboy sarcasm, and downright inappropriate and embarrassingly sophomoric customer service coming from the main salesman/store owner.

I came in one afternoon looking for a new computer to replace my old one that died. I asked if he carried any towers with Windows XP, and he said yes. I asked if he could transfer my old data to the new tower. He said yes, for $40 dollars. I had no money on me, so I went home, got my money, then returned with my old tower which stored all my data.

I was told to call back that evening to see if it was ready; instead, I stopped by the store since I was in the neighborhood. The owner was not there, but another sales lady was. She noticed my computer was not ready to pick up, and after she spoke with the owner on the phone, she informs me that my data cannot be transferred from my Gateway to the new IBM after all. "?" However, she showed me a device they had for sale which would extract the data from my hard drive to a new computer which I wanted them to do for me since I would be clueless doing it myself. I tried out a laptop they had for sale to replace my computer. I liked it, but I wanted to add up my finances at home to see if I could afford all of this. I told her I would return the next day to give her my decision and to not do any data transfer of any kind until then.

The next day, I come in, and the owner said my new computer data transfer to the new tower wasn't ready yet. Huh? But the sales lady last night told me the transfer couldn't be done which prompted me to consider their laptop instead! He pretended not to hear that, and instead, became very short with me. He complained furiously that they have been transferring my data for the past four hours, then he waves the work order in front of my face to prove that this is what I wanted done (to legally cover himself on paper even though they lied to me.) I told him that I no longer wanted a tower since I was told it couldn't be done, and that my plans had changed.When I told him I had made other plans, he made snippy, sarcastic remarks, dramatically acting offended and frustrated: "We have been working on this for four hours! Do you not want your data?!" That is not the point. Why was I lied to? Why was I told this could not be done? Can my data be transferred to a flash drive instead? He would not answer directly, but could only react sarcastically, "well if you don't want your data..."

At that point, I walked out of there without looking back, never to see my computer data again. Hundreds of pictures, hundreds of itunes songs, all gone.

If that's the best way I can be treated as a customer, then they don't even deserve a lowly penny from my pocket. I am now free from such customer abuse, from such lies, insults, and folly, and I warn others to be wary of what they might encounter should they set foot inside Ginstar of Marietta.

As for the owner, he will reap what he sows.

*Aside:
The cheap deals at Ginstar should have nothing to do with how a customer is treated. I can even go to Dollar Tree and get treated with far more respect.

Pros: I'm done with that place

Cons: I didn't read the reviews first

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I purchased my first Ginstar PC at this location. (Have since bought at least 5-6). What I like about Ginstar is you can have an intelligent tehnical conversation with the technician and then have them build the machine to spec. It's a little cramped and theres computer sftuf everywhere, I love it.

4
★★★★☆

I purchased my first Ginstar PC at this location. (Have since bought at least 5-6). What I like about Ginstar is you can have an intelligent tehnical conversation with the technician and then have them build the machine to spec. It's a little cramped and theres computer sftuf everywhere, I love it.

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.

I have known and dealed with these folks and the other Ginstar locations people for over 10 years. They have always been fair and honest with me and more often than not, have given me the best advice about a particular item or technology than any other dealer. All of them do an outstanding job of dealing with people. Sometimes even long past the point where I would have lost my temper. They offer hardware in a variety of conditions in order to help people get the most bang for their buck within a level of risk that they can accept. I have never known them to try to misrepresent anything that they sell or be less than truthful about the level of support that they offer for any item that they sell. If they say that it's new in the box, then it is new in the box. If it's off lease, refurbished, or whatever, then they tell you that and what level of support or warranty they offer for the item. You know...people skills and salesmanship skills are ranked pretty high at most of the chains. And those skills are somewhat important, but I can't see myself dealing with someone who does not have a love or very deep interest in what they are selling. So if I'm faced with a choice of dealing computer hardware with David or any other person at any Ginstar location or dealing with some "couldn't get a social services job right out of college" and selling widgets at Bestbuy

2
★★★★★

I have known and dealed with these folks and the other Ginstar locations people for over 10 years. They have always been fair and honest with me and more often than not, have given me the best advice about a particular item or technology than any other dealer. All of them do an outstanding job of dealing with people. Sometimes even long past the point where I would have lost my temper. They offer hardware in a variety of conditions in order to help people get the most bang for their buck within a level of risk that they can accept. I have never known them to try to misrepresent anything that they sell or be less than truthful about the level of support that they offer for any item that they sell. If they say that it's new in the box, then it is new in the box. If it's off lease, refurbished, or whatever, then they tell you that and what level of support or warranty they offer for the item. You know...people skills and salesmanship skills are ranked pretty high at most of the chains. And those skills are somewhat important, but I can't see myself dealing with someone who does not have a love or very deep interest in what they are selling. So if I'm faced with a choice of dealing computer hardware with David or any other person at any Ginstar location or dealing with some "couldn't get a social services job right out of college" and selling widgets at Bestbuy

Pros: Honest and has the best technical skills

Cons: None

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Ginstar has been a good place to go for computer components in Marietta. Although they don't have the selection of their bigger competitors, they do have good service and have some good deals on used/refurbished systems which can be good for those looking to save some cash.

3
★★★☆☆

Ginstar has been a good place to go for computer components in Marietta. Although they don't have the selection of their bigger competitors, they do have good service and have some good deals on used/refurbished systems which can be good for those looking to save some cash.

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.

I have had numerous dealings with Ginstar(Marietta). While I too, have experienced a less than perfect hospitality in my visits, I have always gotten the right part, configuration or resolution to my problem. Always at a fair price, sometimes a really good deal. I am very experienced in this field and in customer service. I have mentioned my concerns to Owner and staff about being a little more appeasing to the customers and they realize they can get better in that area.( As long as they don't sacrifice their accuracy of assessment and technical knowledge, I would love to see it).

At the end of the day, If I want to get pampered I will go to my girlfriend. If I need help with my computer I will still go to David at Ginstar.

I watched them deal with numerous customers. On one occasion I watched 8 customers come in within a 15 minute period of time. With my background and knowledge of computers, I know they were given a product or advice that would meet their needs short term and longterm. That is why I am loyal to them. INTEGRITY.
We have to remember that many people come to them daily wanting them to resurrect a lost cause or give them something for nothing. Unfortunately, that is the nature of the retail beast.
Their personal dettachment from being emotional, allows them to be objective and make good business decisions and suggestions.
Good business benefits everyone involved. It often requires effort and sacrifice on all sides. If you want the best of everything at the cheapest price as well ,WAKEUP,what world do you live in?
It is obvious the bad review on this site didn't get the result he wanted.(he should take responsibility for that himself).

You can trust your business with David and the Ginstar(marietta) team.

A completely neutral and unbiased third party patron.

Darryl

2
★★★★☆

I have had numerous dealings with Ginstar(Marietta). While I too, have experienced a less than perfect hospitality in my visits, I have always gotten the right part, configuration or resolution to my problem. Always at a fair price, sometimes a really good deal. I am very experienced in this field and in customer service. I have mentioned my concerns to Owner and staff about being a little more appeasing to the customers and they realize they can get better in that area.( As long as they don't sacrifice their accuracy of assessment and technical knowledge, I would love to see it).

At the end of the day, If I want to get pampered I will go to my girlfriend. If I need help with my computer I will still go to David at Ginstar.

I watched them deal with numerous customers. On one occasion I watched 8 customers come in within a 15 minute period of time. With my background and knowledge of computers, I know they were given a product or advice that would meet their needs short term and longterm. That is why I am loyal to them. INTEGRITY.
We have to remember that many people come to them daily wanting them to resurrect a lost cause or give them something for nothing. Unfortunately, that is the nature of the retail beast.
Their personal dettachment from being emotional, allows them to be objective and make good business decisions and suggestions.
Good business benefits everyone involved. It often requires effort and sacrifice on all sides. If you want the best of everything at the cheapest price as well ,WAKEUP,what world do you live in?
It is obvious the bad review on this site didn't get the result he wanted.(he should take responsibility for that himself).

You can trust your business with David and the Ginstar(marietta) team.

A completely neutral and unbiased third party patron.

Darryl

Pros: parking,convenience,efficiency

Cons: no refreshment center

.

I have heard much of the same. Try going to Everything Computers Plus in Smyrna on S. Cobb Dr. much nicer people

0
★☆☆☆☆

I have heard much of the same. Try going to Everything Computers Plus in Smyrna on S. Cobb Dr. much nicer people

.

Ginstar Computers is the most unfriendly business Ive dealt with.Its a small, cluttered, messy , unappealing store. The man who owns the shop is extremely unfriendly and has no sense of customer service. Ive been a customer with Ginstar for a couple of years because they do have some good deals. For this reason,Ive put up with his attitude as well as all of the other faults described above.I wish I hadnt.He doesnt deserve my business,or anyone elses for that matter. Hes worked on my computer before so he knows my PCs' specs.I decide I'm going to sell my whole tower and upgrade to a better PC.I give him a call to ask if he would be interested in my tower plus some other items that I didn't need anymore. He said he would look at it but wouldn't give price quotes over the phone. I wasn't asking for a price quote and I understand he wants to see its CURRENT condition,even though he had just worked on it. No problem. We hang up.Then,I remember that Im selling a couple of other things and not just the tower so I call back.For instance,I had a motherboard I was selling and I wanted to know if he just buys whole systems or parts also.He keeps repeating "FACE to FACE",in a very rude tone. Again,I didnt want a price quote, I just wanted to know what he WASNT buying at the time. So I unhook my system and drive 20 min to his shop.When I get there,he lets me unload it and bring it into his shop before telling me"You call too much and you annoying" with a smug smirk.He said he WAS interested in the tower,but because I'm so "annoying" it isnt worth it to do business with me anymore.He did this in front of many customers.I apologized repeatedly so I wouldn't have to load everything back up and waste more gas taking it home. He continued his rude behavior and said "No,sorry, you too annoying".As angry as I was I reloaded my items and went home.The man is completely unprofessional and just rude.If you read this article PLEASE dont spend money at this smug,mean,offensive mans' shop.

0
★☆☆☆☆

Ginstar Computers is the most unfriendly business Ive dealt with.Its a small, cluttered, messy , unappealing store. The man who owns the shop is extremely unfriendly and has no sense of customer service. Ive been a customer with Ginstar for a couple of years because they do have some good deals. For this reason,Ive put up with his attitude as well as all of the other faults described above.I wish I hadnt.He doesnt deserve my business,or anyone elses for that matter. Hes worked on my computer before so he knows my PCs' specs.I decide I'm going to sell my whole tower and upgrade to a better PC.I give him a call to ask if he would be interested in my tower plus some other items that I didn't need anymore. He said he would look at it but wouldn't give price quotes over the phone. I wasn't asking for a price quote and I understand he wants to see its CURRENT condition,even though he had just worked on it. No problem. We hang up.Then,I remember that Im selling a couple of other things and not just the tower so I call back.For instance,I had a motherboard I was selling and I wanted to know if he just buys whole systems or parts also.He keeps repeating "FACE to FACE",in a very rude tone. Again,I didnt want a price quote, I just wanted to know what he WASNT buying at the time. So I unhook my system and drive 20 min to his shop.When I get there,he lets me unload it and bring it into his shop before telling me"You call too much and you annoying" with a smug smirk.He said he WAS interested in the tower,but because I'm so "annoying" it isnt worth it to do business with me anymore.He did this in front of many customers.I apologized repeatedly so I wouldn't have to load everything back up and waste more gas taking it home. He continued his rude behavior and said "No,sorry, you too annoying".As angry as I was I reloaded my items and went home.The man is completely unprofessional and just rude.If you read this article PLEASE dont spend money at this smug,mean,offensive mans' shop.

 

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