Lanier Tire & Wheel

★★★★☆

About Lanier Tire & Wheel

Categories
  • Tires
Details
  • Bridgestone Tire
  • Firestone

Automotive

Automotive
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I called Nine north tire looking for tires and a alignment for my truck i was quoted 59.99 for alignment and 99.00 for tires. When i got to the store i told him i had just spoke to him on the phone and he apologized and told me that he had given me the wrong price on the tires and they would be 89.00 a tire instead. Told them to put all 4 on and give me the alignment. What a great deal considering i had just called another place and they wanted 129.99 for alignment and 150.00 a tire. I will be bring all my cars there plus all my work truck for the company to them. Thanks Nine North for showing someone still has customer service in this town..

2
★★★★★

I called Nine north tire looking for tires and a alignment for my truck i was quoted 59.99 for alignment and 99.00 for tires. When i got to the store i told him i had just spoke to him on the phone and he apologized and told me that he had given me the wrong price on the tires and they would be 89.00 a tire instead. Told them to put all 4 on and give me the alignment. What a great deal considering i had just called another place and they wanted 129.99 for alignment and 150.00 a tire. I will be bring all my cars there plus all my work truck for the company to them. Thanks Nine North for showing someone still has customer service in this town..

Pros: Saving money great customer service.

Cons: NONE

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My first experience with 9 North Tire was disappointing. I had been referred to them by a reputable repair shop that has never done me wrong, so I was hoping to find similar service at 9 North. The salesperson was deceptive to me. He showed me the price of the tires I was buying. When my car was ready, he named a price higher than I expected. I asked him about it and he said that it was higher because of the disposal fee and taxes. That I understand, but it was still high. When I looked at my repair order after leaving the shop, I realized he charged me $25 for a tire maintenance plan that he never once discussed with me. I?ve never bought tires from a place that automatically tacked on that fee without asking. I even gave him a second opportunity to be upfront when I asked why the bill was high, and he dismissed the price difference as disposal/taxes instead of being honest and mentioning that he charged me for an unsolicited maintenance plan. I don?t understand why someone would use deception to make an extra $25 instead of realizing that they just lost what would have been a very loyal customer if they had just been honest. (I?ve been going to my regular repair shop for years and have spent thousands of dollars there over the years and have referred several other loyal customers to them. This is what you get when you treat people with dignity and are honest with them.)

0
★☆☆☆☆

My first experience with 9 North Tire was disappointing. I had been referred to them by a reputable repair shop that has never done me wrong, so I was hoping to find similar service at 9 North. The salesperson was deceptive to me. He showed me the price of the tires I was buying. When my car was ready, he named a price higher than I expected. I asked him about it and he said that it was higher because of the disposal fee and taxes. That I understand, but it was still high. When I looked at my repair order after leaving the shop, I realized he charged me $25 for a tire maintenance plan that he never once discussed with me. I?ve never bought tires from a place that automatically tacked on that fee without asking. I even gave him a second opportunity to be upfront when I asked why the bill was high, and he dismissed the price difference as disposal/taxes instead of being honest and mentioning that he charged me for an unsolicited maintenance plan. I don?t understand why someone would use deception to make an extra $25 instead of realizing that they just lost what would have been a very loyal customer if they had just been honest. (I?ve been going to my regular repair shop for years and have spent thousands of dollars there over the years and have referred several other loyal customers to them. This is what you get when you treat people with dignity and are honest with them.)

Pros: Easy-to-find location

Cons: Deceptive sales tactics

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These guys are awesome. Great prices, great service. Just bought my 2nd set of tires. They are unbeatable.

2
★★★★★

These guys are awesome. Great prices, great service. Just bought my 2nd set of tires. They are unbeatable.

 

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