Ben Massell Dental Clinic

★★★★☆
33.6762 -84.4288
Map and Directions to ben Massell Dental Clinic

404-881-1858

18 7th St

Atlanta, GA

30344

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About Ben Massell Dental Clinic

Health & Medical

Health & Medical
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Reviews 1 - 18 of 18.
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This is the most pathetic bunch of non professional idiots I have ever come in contact in any branch of the medical industry. I responded to a recording on February 7, 2011 stating that the first 25 callers would be contacted as new patients. As of today, August 15, 2013, that same recording is still answering their phone. I was accepted as a patient, and had some work done there to start my "plan of treatment". I have been calling the Clinic since April, 2013, to make an appointment. I have been unable to reach them. I have tried every option on their recording and have received the same message each time. "This mailbox is full". This is a sad statement about the Massell Dental Clinic, who just doesn't seem to care about patients they have already qualified for their services. The board of directors should be notified, but I can't find a way to contact them. I have even tried sending faxes to their fax number to no avail. My suggestion to anyone considering treatment at the Clinic is to reconsider. Over a year ago they removed all my upper teeth. I have not been able to contact them for an appointment ever since. They are an embarrassment to the Ben Massell name, and poor Mr. Massell must be turning over in his grave. PATHETIC!

1
★☆☆☆☆

This is the most pathetic bunch of non professional idiots I have ever come in contact in any branch of the medical industry. I responded to a recording on February 7, 2011 stating that the first 25 callers would be contacted as new patients. As of today, August 15, 2013, that same recording is still answering their phone. I was accepted as a patient, and had some work done there to start my "plan of treatment". I have been calling the Clinic since April, 2013, to make an appointment. I have been unable to reach them. I have tried every option on their recording and have received the same message each time. "This mailbox is full". This is a sad statement about the Massell Dental Clinic, who just doesn't seem to care about patients they have already qualified for their services. The board of directors should be notified, but I can't find a way to contact them. I have even tried sending faxes to their fax number to no avail. My suggestion to anyone considering treatment at the Clinic is to reconsider. Over a year ago they removed all my upper teeth. I have not been able to contact them for an appointment ever since. They are an embarrassment to the Ben Massell name, and poor Mr. Massell must be turning over in his grave. PATHETIC!

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.

Impossible to get through. Have left 2 messages and still no call back. Call one day over 150 times before I finally got to voice mail, still no call back. My understanding is they see 25 patients a week, that's 5 patients a day if they're open, and they don't take walk-ins. I'm moving on. They may have great service, but you'll never find out if you can't get through to them.

1
★☆☆☆☆

Impossible to get through. Have left 2 messages and still no call back. Call one day over 150 times before I finally got to voice mail, still no call back. My understanding is they see 25 patients a week, that's 5 patients a day if they're open, and they don't take walk-ins. I'm moving on. They may have great service, but you'll never find out if you can't get through to them.

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Just like any other facility that claims to help people...... they may help SOME people but, I've only experienced rudeness and very short almost sarcastic responses with questions I have had.
The Operator (from option 0 on phone) is one of the rudest I've ever dealt with. There is a young lady that sits at desk in afternoon who is extremely nice and does actually does everything she can to help but as for the others, well to be nice I will say they are severely lacking in proper communication skills.
We, who are without resources or income are generally subjected to this type of attitude, one thing is for sure. If you can get an appt DO NOT CHANGE IT OR RESCHEDULE IT..... they will make you wait for MONTHS to get another appointment. They claim they do not have a dentist available for appointments but have several others who are steadily going back and forth seeing the Dentist.
They tell you NOT to call and that they will call you when they have one available. However, I waited almost 3 months and called them and got an appointment only 5 days away. So, I cannot help but wonder who regulates/supervises this office staff???
Its bad enough that we have to go through an enormous amount of paperwork to just get approved to be seen at the clinic but then you have office personnel that seems to enjoy making it more and more difficult for you to be seen.

Overall, this would be a great place if the front office staff was replaced with the exception of 1 or 2. I wound up having to sell my car in order to get some dental work done as I am STILL waiting for them to call me back for an appointment.

Thank you again to the young lady that is usually there around 1pm at front check-in you are the greatest!!!! Wish your co-workers would take lessons from you!!!

2
★★☆☆☆

Just like any other facility that claims to help people...... they may help SOME people but, I've only experienced rudeness and very short almost sarcastic responses with questions I have had.
The Operator (from option 0 on phone) is one of the rudest I've ever dealt with. There is a young lady that sits at desk in afternoon who is extremely nice and does actually does everything she can to help but as for the others, well to be nice I will say they are severely lacking in proper communication skills.
We, who are without resources or income are generally subjected to this type of attitude, one thing is for sure. If you can get an appt DO NOT CHANGE IT OR RESCHEDULE IT..... they will make you wait for MONTHS to get another appointment. They claim they do not have a dentist available for appointments but have several others who are steadily going back and forth seeing the Dentist.
They tell you NOT to call and that they will call you when they have one available. However, I waited almost 3 months and called them and got an appointment only 5 days away. So, I cannot help but wonder who regulates/supervises this office staff???
Its bad enough that we have to go through an enormous amount of paperwork to just get approved to be seen at the clinic but then you have office personnel that seems to enjoy making it more and more difficult for you to be seen.

Overall, this would be a great place if the front office staff was replaced with the exception of 1 or 2. I wound up having to sell my car in order to get some dental work done as I am STILL waiting for them to call me back for an appointment.

Thank you again to the young lady that is usually there around 1pm at front check-in you are the greatest!!!! Wish your co-workers would take lessons from you!!!

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.

This is a great place to go. For those who have low income. You must be very patient as they service a lot of people. Where else can you get go for such a low cost? We in Atlanta are lucky to have this place.

4
★★★★☆

This is a great place to go. For those who have low income. You must be very patient as they service a lot of people. Where else can you get go for such a low cost? We in Atlanta are lucky to have this place.

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.

Like everything else about our "healthcare system" in the US, it falls short of helping the majority of people that need it. A great service for those lucky few who were able to get an appointment or even a call-back. But most of us are left with nothing.

4
★★★★☆

Like everything else about our "healthcare system" in the US, it falls short of helping the majority of people that need it. A great service for those lucky few who were able to get an appointment or even a call-back. But most of us are left with nothing.

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While I commend what they are doing and the very needed service they provide the community, how is the service valuable if their is no way to reach them, no instructions how to obtain service, etc.

1
★☆☆☆☆

While I commend what they are doing and the very needed service they provide the community, how is the service valuable if their is no way to reach them, no instructions how to obtain service, etc.

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.

I have been trying to get through to make an appointment for a long time. I would sure like to have your help. I'm sure you have a lot of patients, but how can we get to see you if you don't answer the phone. I would like to make an appointment.
Can someone respond?

2
★★☆☆☆

I have been trying to get through to make an appointment for a long time. I would sure like to have your help. I'm sure you have a lot of patients, but how can we get to see you if you don't answer the phone. I would like to make an appointment.
Can someone respond?

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.

You may be a candidate for case management services which might identify an alternative for you. SJ.PatientAdvocate@bellsouth.net

3
★★★☆☆

You may be a candidate for case management services which might identify an alternative for you. SJ.PatientAdvocate@bellsouth.net

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I am low income and a cancer survivor. I called several times only to keep getting a recording telling me to leave a message and a call back would be given. After about 3 months of continuous pain, I decided to go directly to the office. Upon arrival I was instructed to call and leave a message on the machine. I told them that I had already done that 3 months ago. I was given a form to fill out and was told that someone would definately call me and to be patient. Im still waiting and still no call after 1 year now. Im so affraid that my dental issues will trigger a relapse of my cancer. I can't afford to go to a dentist and pay. I only need 3 extractions and I have no idea where to turn. I went to the hospital for an absess and they gave me an antibiotic and told me to see a dentist. Well, Im trying but no one wants to help you if you don't have money. Any suggestions people of our country?

3
★★★☆☆

I am low income and a cancer survivor. I called several times only to keep getting a recording telling me to leave a message and a call back would be given. After about 3 months of continuous pain, I decided to go directly to the office. Upon arrival I was instructed to call and leave a message on the machine. I told them that I had already done that 3 months ago. I was given a form to fill out and was told that someone would definately call me and to be patient. Im still waiting and still no call after 1 year now. Im so affraid that my dental issues will trigger a relapse of my cancer. I can't afford to go to a dentist and pay. I only need 3 extractions and I have no idea where to turn. I went to the hospital for an absess and they gave me an antibiotic and told me to see a dentist. Well, Im trying but no one wants to help you if you don't have money. Any suggestions people of our country?

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.

I left a message last summer and have yet to hear from anyone. Hopefully they still have the information we left on the voice mail. We would like to have the opportunity to receiver services.

3
★★★☆☆

I left a message last summer and have yet to hear from anyone. Hopefully they still have the information we left on the voice mail. We would like to have the opportunity to receiver services.

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.

I agree that is takes a long time for them to respond. I have been trying since May 2009. I checked their website and it state that if you let a message by 5pm 01/29/10 them someone will call you in the following weeks. It is now 05/12/2010 and still I have had no response. They are looking for more dentist to volunteer. In the meantime we a forced to look elsewhere. I don't think it is fair to give them a low rating because they have not called us back. With so many people out of work like myself, I can imagine that their case load has picked up. They are not they only place that is not returning phone calls. Very few dentist offices do what they do for the community and from what I hear their service is very good. I hope we get a call back soon. Good luck.

5
★★★★★

I agree that is takes a long time for them to respond. I have been trying since May 2009. I checked their website and it state that if you let a message by 5pm 01/29/10 them someone will call you in the following weeks. It is now 05/12/2010 and still I have had no response. They are looking for more dentist to volunteer. In the meantime we a forced to look elsewhere. I don't think it is fair to give them a low rating because they have not called us back. With so many people out of work like myself, I can imagine that their case load has picked up. They are not they only place that is not returning phone calls. Very few dentist offices do what they do for the community and from what I hear their service is very good. I hope we get a call back soon. Good luck.

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I've been trying to reach the Ben Massell Dental Clinic since September 10th to make an appointment, Today is Nov. 9th and i still cant anyone to answer the phone.

1
★☆☆☆☆

I've been trying to reach the Ben Massell Dental Clinic since September 10th to make an appointment, Today is Nov. 9th and i still cant anyone to answer the phone.

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I have been referring patients to the Ben Massell Dental Clininc for years now. They serve the homeless, working poor, uninsured and those on disability based on income-based eligibility. They provide a wide range of dental and orthodontic services with the smallest fees imaginable ($2 for regular care and $5 for orthodontic services). They serve adutls and children. I have consistently gotten positive feedback about the quality of work they do, the timely appointments they provide and caring attitude of the staff.

PROS: Well-trained, compassionate, profession
CONS: none at all

5
★★★★★

I have been referring patients to the Ben Massell Dental Clininc for years now. They serve the homeless, working poor, uninsured and those on disability based on income-based eligibility. They provide a wide range of dental and orthodontic services with the smallest fees imaginable ($2 for regular care and $5 for orthodontic services). They serve adutls and children. I have consistently gotten positive feedback about the quality of work they do, the timely appointments they provide and caring attitude of the staff.

PROS: Well-trained, compassionate, profession
CONS: none at all

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3 out of 3 people found this review helpful.

Latest reviews from Citysearch.

.

This is the most pathetic bunch of non professional idiots I have ever come in contact in any branch of the medical industry. I responded to a recording on February 7, 2011 stating that the first 25 callers would be contacted as new

6
★★★★★

This is the most pathetic bunch of non professional idiots I have ever come in contact in any branch of the medical industry. I responded to a recording on February 7, 2011 stating that the first 25 callers would be contacted as new

.

Your clinic is my ONLY hope for dentures. Unfortunately can't get through on the telephone (try many times). Why give false hope? Why ALL of this "Ben Massell Dental Clinic"\r
promo?

6
★★★★★

Your clinic is my ONLY hope for dentures. Unfortunately can't get through on the telephone (try many times). Why give false hope? Why ALL of this "Ben Massell Dental Clinic"\r
promo?

.

I give this experience -10. Ive called 65 times this morning, just busy, busy, busy. When a lady named Barbara finally answered after several useless prompts she gave me the number to a Southside Clinic. I pleaded with her to atleast take

6
★★★★★

I give this experience -10. Ive called 65 times this morning, just busy, busy, busy. When a lady named Barbara finally answered after several useless prompts she gave me the number to a Southside Clinic. I pleaded with her to atleast take

.

The receptionist was very sweet to me and all others that come into the office on the days of all my appointments. I have had my appointments changed last minute many times but I do try to be understanding. It is wonderful service that

6
★★★★★

The receptionist was very sweet to me and all others that come into the office on the days of all my appointments. I have had my appointments changed last minute many times but I do try to be understanding. It is wonderful service that

.

My Mother experience with this new state of the art facility has been horrible; you would think that in a new environment would bring new attitudes. WRONG!!!! The receptionist have horrible attitudes. This clinic has rescheduled

6
★★★★★

My Mother experience with this new state of the art facility has been horrible; you would think that in a new environment would bring new attitudes. WRONG!!!! The receptionist have horrible attitudes. This clinic has rescheduled

Pros: low cost

Cons: poor customer service,long waits for appointments.