The Family Health Centers of Georgia, Inc.

★★★☆☆

About The Family Health Centers of Georgia, Inc.

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Hours
M 8am-9pm, Tu-W 8am-5pm, Th 8am-9pm, F 8am-5pm, Sa-Su Closed
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Health & Medical

Health & Medical
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Primary Healthcare Services
    3.1429 7
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    While I am happy there are medical service providers for people who are uninsured, because I am in between jobs, I am not pleased with the West End Medical Center's service. I've always worked and carried good health insurance, and

    3
    ★★★★★

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    \r
    While I am happy there are medical service providers for people who are uninsured, because I am in between jobs, I am not pleased with the West End Medical Center's service. I've always worked and carried good health insurance, and

    .

    I called and someone answered the phone"please hold" 2 minutes later she answers and asks "how may i help you" I told her " I need to set an appt for obgyn. " she says "ok" puts me back on hold...i never heard from her again ..finally hung up after almost 7 mins on hold. I call back now there is a wait...I select the option for a call back so I dont have to sit on hold. Someone calls like 2 mins later with a bad attitude like she is tired of taking calls and irritated that she has to be at work. I get my appointment time and she is in a rushing manner to the point that after she gives me the time I never get another word in until I say "hey! one more question please" she responds with a sigh! grumbles a little and says "yes" I just told her never mind and started lookin for reviews about they place...so thank you guys for confirming yet another group of people that dont deserve to have their jobs! I am not even working right now but I am trying to find a job and would never treat anyone in that manner. If you you are looking for an experienced Customer Service rep I have 15 years clarklmonique@gmail.com if you want to hire someone that takes it seriously, stays humble and has a good heart.

    BTW I CANCELLED THE APPOINTMENT

    1
    ★☆☆☆☆

    I called and someone answered the phone"please hold" 2 minutes later she answers and asks "how may i help you" I told her " I need to set an appt for obgyn. " she says "ok" puts me back on hold...i never heard from her again ..finally hung up after almost 7 mins on hold. I call back now there is a wait...I select the option for a call back so I dont have to sit on hold. Someone calls like 2 mins later with a bad attitude like she is tired of taking calls and irritated that she has to be at work. I get my appointment time and she is in a rushing manner to the point that after she gives me the time I never get another word in until I say "hey! one more question please" she responds with a sigh! grumbles a little and says "yes" I just told her never mind and started lookin for reviews about they place...so thank you guys for confirming yet another group of people that dont deserve to have their jobs! I am not even working right now but I am trying to find a job and would never treat anyone in that manner. If you you are looking for an experienced Customer Service rep I have 15 years clarklmonique@gmail.com if you want to hire someone that takes it seriously, stays humble and has a good heart.

    BTW I CANCELLED THE APPOINTMENT

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    .

    I went to the West End Medical Center in the West End (they have a satellite office). The office was clean and orderly. Parking was tight and there was a security guard at the door when I left (maybe his shift started a couple hours

    3
    ★★★★★

    I went to the West End Medical Center in the West End (they have a satellite office). The office was clean and orderly. Parking was tight and there was a security guard at the door when I left (maybe his shift started a couple hours

    .

    Dear valued Coustomer,

    We read your web review regarding our organization.
    Your concerns are important to us. We would appreciate the opportunity to address your complaint. Please feel free to contact our Risk Management at 404-752-1408; 404-752-1400 ext. 1408 or elewis@wemc. org
    your feedback is and will not impact the quality of care that you would recieve as a WEMC patient.

    Thank You

    2
    ★★★★★

    Dear valued Coustomer,

    We read your web review regarding our organization.
    Your concerns are important to us. We would appreciate the opportunity to address your complaint. Please feel free to contact our Risk Management at 404-752-1408; 404-752-1400 ext. 1408 or elewis@wemc. org
    your feedback is and will not impact the quality of care that you would recieve as a WEMC patient.

    Thank You

    .

    Well when I first heard about this place I was ecstatic, I do not have medical and I appreciated the fact they gave me my services on a sliding pay scale.

    So when I first went there the place looked very well kept an modern, so I felt I was at a good place. I ended up going there to have my blood sugar checked and found out I was borderline diabetic. They ran all sort of blood tests which cost me around $60.00 on top of their $30.00 fee for my treatment. But after finding out I was borderline diabetic the Dr. just told me "don't eat sugar" and sent me on my way without no more information on this potential deadly disease. Working in the medical field for 11yrs I found it a little strange that they would not give me more information or a pamphlet for that matter.

    Well, a few weeks later I call about my test results and they tell me I have to come in. So I pay for another appointment only for them to tell me that they lost my blood work. Now again being in the medical field 11yrs, I used to draw blood and never in my 11 yrs did we lose a patients blood work, so this was super strange to me.

    So for weeks now I been trying to call them to get answers and no one ever picks up the phone. Or when they pick up the phone they will put you on hold and forget about you. I have called all the phone numbers on the website and the numbers are either disconnected or no one picks up. So to conclude my review, this sort of health care is very scary and dangerous. It is almost better just paying full price and seeing a real Dr. and skip over all the hassle and stress this facility seems to bring you. Plus after they include the prices of the tests they perform, it almost come out to about the same thing you would have paid had you went to a regular Dr.

    So if you can avoid this place by all means do, but if you are in desperate needs of some medical care, then take your chances. Even though it looks like a very professional and clean facility it is very unorganized and offers very unprofessional care.

    0
    ★☆☆☆☆

    Well when I first heard about this place I was ecstatic, I do not have medical and I appreciated the fact they gave me my services on a sliding pay scale.

    So when I first went there the place looked very well kept an modern, so I felt I was at a good place. I ended up going there to have my blood sugar checked and found out I was borderline diabetic. They ran all sort of blood tests which cost me around $60.00 on top of their $30.00 fee for my treatment. But after finding out I was borderline diabetic the Dr. just told me "don't eat sugar" and sent me on my way without no more information on this potential deadly disease. Working in the medical field for 11yrs I found it a little strange that they would not give me more information or a pamphlet for that matter.

    Well, a few weeks later I call about my test results and they tell me I have to come in. So I pay for another appointment only for them to tell me that they lost my blood work. Now again being in the medical field 11yrs, I used to draw blood and never in my 11 yrs did we lose a patients blood work, so this was super strange to me.

    So for weeks now I been trying to call them to get answers and no one ever picks up the phone. Or when they pick up the phone they will put you on hold and forget about you. I have called all the phone numbers on the website and the numbers are either disconnected or no one picks up. So to conclude my review, this sort of health care is very scary and dangerous. It is almost better just paying full price and seeing a real Dr. and skip over all the hassle and stress this facility seems to bring you. Plus after they include the prices of the tests they perform, it almost come out to about the same thing you would have paid had you went to a regular Dr.

    So if you can avoid this place by all means do, but if you are in desperate needs of some medical care, then take your chances. Even though it looks like a very professional and clean facility it is very unorganized and offers very unprofessional care.

    Pros: They offer a sliding pay scale

    Cons: Hard to make an appointment & bad medical services

    .

    The attitudes of the staff is very unprofessional, and the hold time is absolutely horrible. I haven't had any services at this establishment (thank GOD) but i bet that the staff are a mirror of the physicans. Lousy physican = Lousy staff. WMC is a waste of land space. Daisy Harris never answer her phone nor does she return complaint calls. I guess people in the "HOOD" dont deserve respect or reasonably timely healthcare. ENTER AT YOUR OWN RISK type of healthcare is unexceptable . I'll take the rudeness and the 13 minute wait on the phone as a sign that GOD has a better healthcare provider for me. I dont want to put a rating but i have to in order to complete this transaction.

    0
    ★☆☆☆☆

    The attitudes of the staff is very unprofessional, and the hold time is absolutely horrible. I haven't had any services at this establishment (thank GOD) but i bet that the staff are a mirror of the physicans. Lousy physican = Lousy staff. WMC is a waste of land space. Daisy Harris never answer her phone nor does she return complaint calls. I guess people in the "HOOD" dont deserve respect or reasonably timely healthcare. ENTER AT YOUR OWN RISK type of healthcare is unexceptable . I'll take the rudeness and the 13 minute wait on the phone as a sign that GOD has a better healthcare provider for me. I dont want to put a rating but i have to in order to complete this transaction.

    Pros: there is none

    Cons: It located in the "HOOD" and it provides lousy service. G hetto staff (all) Blacks, Hispanics (all) staff.

    .

    This healthcare entity is a good substitute for general health issues (pink eye, ear infection, etc.,), but should not be used at the main the gatekeeper for good healthcare. It is very important that the primary care physician (PCP) be the "gatekeeper" and know all illnesses and make referrals. Sometimes when using community health centers, the physician is so overworked that there may be oversights, especially when it comes to making referrals for other health issues. Healthcare should be complete, with the PCP taking care of the physical illnesses, but also upon observing a change in patient, be mindful enough to refer on to specialists. The doctor should never just tell the patient to see a specialist, but make sure that the referral to a preferred specialist is taken care of by his/her staff.
    Advocate For Better Health

    1
    ★★☆☆☆

    This healthcare entity is a good substitute for general health issues (pink eye, ear infection, etc.,), but should not be used at the main the gatekeeper for good healthcare. It is very important that the primary care physician (PCP) be the "gatekeeper" and know all illnesses and make referrals. Sometimes when using community health centers, the physician is so overworked that there may be oversights, especially when it comes to making referrals for other health issues. Healthcare should be complete, with the PCP taking care of the physical illnesses, but also upon observing a change in patient, be mindful enough to refer on to specialists. The doctor should never just tell the patient to see a specialist, but make sure that the referral to a preferred specialist is taken care of by his/her staff.
    Advocate For Better Health

    Pros: Convenient to West End Mall, easy to get to

    Cons: Parking; This healthcare entity simply does not have ample parking; security needed; large homeless population

    Message from The Family Health Centers of Georgia, Inc.

    The Family Health Centers of Georgia, Inc. (FHCGA), formerly West End Medical Centers, Inc., is a not-for-profit, 501(c)3, federally qualified community health center. FHCGA is NCQA Recognized Level 3 and accredited by The Joint Commission as a Primary Care Medical Home. FHCGA has been providing comprehensive primary healthcare services since 1975.

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