Neese-Jones Heating & Air Cond

★★★★☆
  • 1120 Alpha Dr

    Alpharetta, GA 30004

    Map & Directions
  • 770-751-1850

Automotive

Automotive
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These guys are awful. Rude and condescending, and they do not seem to know what they are doing; preferring to come back repeatedly rather than doing it right the first time.

3
★★★★★

These guys are awful. Rude and condescending, and they do not seem to know what they are doing; preferring to come back repeatedly rather than doing it right the first time.

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I have used them on numerous occasions and their response has been great. They are responsive to emergencies and other service calls. They quickly access the problem and resolve them the same way. They have never tried to sell me a new furnace or a/c unit. Some companies try to do that. Not Neese Jones.\r
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They were recommended to me and I would recommend them to you as well.

2
★★★★☆

I have used them on numerous occasions and their response has been great. They are responsive to emergencies and other service calls. They quickly access the problem and resolve them the same way. They have never tried to sell me a new furnace or a/c unit. Some companies try to do that. Not Neese Jones.\r
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They were recommended to me and I would recommend them to you as well.

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Neese-Jones installed the HVAC systems in all the homes in my neighborhood, between 1999-2002. The quality of workmanship in my home is horrible. To start with, they elevated the drain line on our second floor unit, such that water could not drain from the pan to the outside. They also installed the water sensor incorrectly, so this pan overflowed and damaged the ceiling in our home within six months of our moving in. A year later the ignitor burned out on our first floor unit, and they charged us nearly three-hundred dollars to install a thirty dollar part, which took the technician all of five minutes to install with a quarter-inch nut driver. Now, we're getting ready to finish our basement and we're being told that much of the ductwork will have to be redone, because it was hung too low to accommodate a drop ceiling. You can tell just from observation that their work is shoddy-- drooping ducts, poor tape around the joints, dangling wires outside the blower unit. My neighbors have voiced similar complaints about having to spend money to fix all the mistakes made by this company, so that they can finish their basements properly. I will never again hire this company to do any work on my HVAC systems, even if I have to pay double to someone else.

1
★★☆☆☆

Neese-Jones installed the HVAC systems in all the homes in my neighborhood, between 1999-2002. The quality of workmanship in my home is horrible. To start with, they elevated the drain line on our second floor unit, such that water could not drain from the pan to the outside. They also installed the water sensor incorrectly, so this pan overflowed and damaged the ceiling in our home within six months of our moving in. A year later the ignitor burned out on our first floor unit, and they charged us nearly three-hundred dollars to install a thirty dollar part, which took the technician all of five minutes to install with a quarter-inch nut driver. Now, we're getting ready to finish our basement and we're being told that much of the ductwork will have to be redone, because it was hung too low to accommodate a drop ceiling. You can tell just from observation that their work is shoddy-- drooping ducts, poor tape around the joints, dangling wires outside the blower unit. My neighbors have voiced similar complaints about having to spend money to fix all the mistakes made by this company, so that they can finish their basements properly. I will never again hire this company to do any work on my HVAC systems, even if I have to pay double to someone else.

Pros: Timely service and kind, well-mannered staff

Cons: Poor quality work, especially for the premium prices they charge

.

Neese-Jones recently installed a whole-house humidifier. They responded quickly to my emails before making my decision and they were very informative.

2
★★★★★

Neese-Jones recently installed a whole-house humidifier. They responded quickly to my emails before making my decision and they were very informative.

Pros: Responsive, Courteous, Prompt

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A few years ago we had both our air conditioning units go out in July. No one wanted to come help us. This company came in 2 days and got the job done before we meltedlike snowmen in July! They were neat and efficient. A mistake was made during installation but one of the owners came out himself to fix it. We continued to use them for yearly services and were always happy with the work. The technicians were all neat and clean and I felt comfortable with them in my home. The carry Trane and other brands. They were not the cheapest but we have been very ahppy with their work.

PROS: reliable, fast service
CONS: a little pricey but carry good equipment

4
★★★★☆

A few years ago we had both our air conditioning units go out in July. No one wanted to come help us. This company came in 2 days and got the job done before we meltedlike snowmen in July! They were neat and efficient. A mistake was made during installation but one of the owners came out himself to fix it. We continued to use them for yearly services and were always happy with the work. The technicians were all neat and clean and I felt comfortable with them in my home. The carry Trane and other brands. They were not the cheapest but we have been very ahppy with their work.

PROS: reliable, fast service
CONS: a little pricey but carry good equipment

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