Banfield Pet Hospital

★★★☆☆
  • 3221 Peachtree Rd NE Suite 250

    Atlanta, GA 30305

    Map & Directions
  • 404-237-7455

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Details
  • Flea Treatment
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M-Sa 8am-7pm, Su 10am-5pm
Phones
  • Fax (404-237-7789)
Year Established
  • 1994

Pets & Animals

Pets & Animals
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3.0 3
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I have found the staff at the Banfield in Buckhead to be very polite and really caring when it comes to animals. Yes i may have to wait, however they spend as much time as needed with patients/pets answering questions etc. This is not just retail, this is a Veterinary Clinic. People are in too big of a hurry. Wait your turn, have some patience, but be nice to these people, they really do care about YOUR pet too! Do you think you could drop your kid off at the doctor and be gone in 1 hour? Your pets get the same care.. I have seen them spend as much time with a young child with a sick hamster (ok, i thought they were disposable) as they did discussing my pets Heart Murmur, care and treatment options. My pet IS a family member, and I am happy that they spend the time with me that they do!! Doug JR and Clark, the Hairless Chinese Crested (the best looking one around!)

2
★★★★★

I have found the staff at the Banfield in Buckhead to be very polite and really caring when it comes to animals. Yes i may have to wait, however they spend as much time as needed with patients/pets answering questions etc. This is not just retail, this is a Veterinary Clinic. People are in too big of a hurry. Wait your turn, have some patience, but be nice to these people, they really do care about YOUR pet too! Do you think you could drop your kid off at the doctor and be gone in 1 hour? Your pets get the same care.. I have seen them spend as much time with a young child with a sick hamster (ok, i thought they were disposable) as they did discussing my pets Heart Murmur, care and treatment options. My pet IS a family member, and I am happy that they spend the time with me that they do!! Doug JR and Clark, the Hairless Chinese Crested (the best looking one around!)

Pros: Caring Staff

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If you choose to use Banfield's service at the Buckhead location, be sure you ask for a manager because the information you will be provided by the receptionts will be inaccurate. \r\n\r\nI recently contacted them to find out if dogs could get ringworm and the receptionist put me on hold to ask a nurse. She came back and said ""yes"", so I immediately asked when the free office hours were. I was told T & TH from 2-4pm. (There is no charge for the office visit.) I took off work the following Thursday to take my dog to be checked only to find out when I arrived that the free office visit is only for vaccinations. I looked at both receptionist and asked who did I speak to, 2 days earlier, who told me the free visits were on T& TH? One finally admitted that she had told me that but they didn't bother to see me or the dog, even though they had given me wrong information and I had taken off work to get there. \r\n\r\nThis isn't the first time I've had problems with Banfield. Find another vet that understands what customer service is!

0
★☆☆☆☆

If you choose to use Banfield's service at the Buckhead location, be sure you ask for a manager because the information you will be provided by the receptionts will be inaccurate. \r\n\r\nI recently contacted them to find out if dogs could get ringworm and the receptionist put me on hold to ask a nurse. She came back and said ""yes"", so I immediately asked when the free office hours were. I was told T & TH from 2-4pm. (There is no charge for the office visit.) I took off work the following Thursday to take my dog to be checked only to find out when I arrived that the free office visit is only for vaccinations. I looked at both receptionist and asked who did I speak to, 2 days earlier, who told me the free visits were on T& TH? One finally admitted that she had told me that but they didn't bother to see me or the dog, even though they had given me wrong information and I had taken off work to get there. \r\n\r\nThis isn't the first time I've had problems with Banfield. Find another vet that understands what customer service is!

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I think Banfield provides outstanding care for our pets, but they are exceptionally slow. A couple days ago, it took over a half and hour to just drop off our pet for them to examine him. Then it took over an hour to pick him up. They usually only have one person working the front desk and about 3-5 people ahead of you in line. The one person working the desk spends about 5-15 minutes just punching stuff into their computer and zero time listening to you or really caring about your time. All in all, the service is very poor.

1
★★★☆☆

I think Banfield provides outstanding care for our pets, but they are exceptionally slow. A couple days ago, it took over a half and hour to just drop off our pet for them to examine him. Then it took over an hour to pick him up. They usually only have one person working the front desk and about 3-5 people ahead of you in line. The one person working the desk spends about 5-15 minutes just punching stuff into their computer and zero time listening to you or really caring about your time. All in all, the service is very poor.

Pros: Good Vetinary Care

Cons: Long lines and long waits

Message from Banfield Pet Hospital

Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery,  our full-service pet hospital is committed to the long-term health of your pet.  Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

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