Mars Hill Animal Hospital

★★★★☆
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  • 4041 Mars Hill Rd

    Bogart, GA 30622

    Map & Directions
  • 404-939-4906

4.4286 7
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The staff is very friendly and the vets are great. They treat you like you have common sense and they love my animals! What more could you ask!

5
★★★★★

The staff is very friendly and the vets are great. They treat you like you have common sense and they love my animals! What more could you ask!

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Mars Hill is a great place to take your animals! My husband had taken our pet there and could not say enough about the staff and Dr. Gross and he is usually a very hard person to please.....They were wonderful with our pets and very caring.

5
★★★★★

Mars Hill is a great place to take your animals! My husband had taken our pet there and could not say enough about the staff and Dr. Gross and he is usually a very hard person to please.....They were wonderful with our pets and very caring.

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I have just returned from one of my frequent visits to Mars Hill Veterinary Hospital and just had to express how grateful I am to everyone there. They are all, staff, techs, vets, so compassionate, caring, competent and professional. I had one cat with multiple medical issues who became terminal last year and now my other cat is going through multiple medical issues and is likely in the end stages. But I feel so much better about it knowing that he is recieving the best care in the area at Mars Hill. For the past several weeks he has been on twice weekly fluid injections. He gets the treatments for free after I pay one fee to purchase the bag. And after his vitamin B injection two weeks ago made him feel so much better, they have been giving him B injections along with the fluids without charge. Again, just pay one fee up front instead of $47 each time. He also gets medication for hyperthyroid in a convenient pen-style applicator. We were out of town last winter and I was afraid that we would run out of medication, so I was checking with the veterinarians where we visit. Most had not even heard of this simple, convenient treatment technology. It gives me real peace of mind to have Mars Hill Veterianry as my animal care people.

5
★★★★★

I have just returned from one of my frequent visits to Mars Hill Veterinary Hospital and just had to express how grateful I am to everyone there. They are all, staff, techs, vets, so compassionate, caring, competent and professional. I had one cat with multiple medical issues who became terminal last year and now my other cat is going through multiple medical issues and is likely in the end stages. But I feel so much better about it knowing that he is recieving the best care in the area at Mars Hill. For the past several weeks he has been on twice weekly fluid injections. He gets the treatments for free after I pay one fee to purchase the bag. And after his vitamin B injection two weeks ago made him feel so much better, they have been giving him B injections along with the fluids without charge. Again, just pay one fee up front instead of $47 each time. He also gets medication for hyperthyroid in a convenient pen-style applicator. We were out of town last winter and I was afraid that we would run out of medication, so I was checking with the veterinarians where we visit. Most had not even heard of this simple, convenient treatment technology. It gives me real peace of mind to have Mars Hill Veterianry as my animal care people.

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I don't think there is the time or space to say all the wonderful things I would like to say about Mars Hill Animal Hospital. I would never trust the care of my dogs to just anyone, and now do not trust their care to anyone else BUT the staff at Mars Hill. We started going to them in 2003 after moving to Athens. A few years later we had to move out of state for a brief time, and would always schedule yearly check-ups when we knew we would be back in the area- and still claimed Mars Hill as their primary vet despite living in a different state. After moving back to Georgia we found that our drive to the clinic would be over an hour, yet still continue to use only their services. I have never found another vet that shows that care and compassion for both pets AND owners as Mars Hill.
I am sympathetic to the reviewer who lost his pet rabbit. However, I have never witnessed or experienced any of the issues that he/she had, and in fact can claim the exact opposite experience. Mars Hill has never prioritized money or payment- they are always up front with me on cost, and although they know I will pay just about anything for the care of my pets, still offer alternatives to all treatment in an effort to save me money. When my pets would receive more specialized tests or care at another facility, the vets have never hesitated to refer me, even though they are not making any money for doing so. And as far as suggesting less than stellar care because it is "closing time"- I can't begin to recall how many times the vets, techs and receptionists have stayed after allowing me to visit with a sick pet that had to stay overnight. Matter of fact, one of the vets stayed late on a weekend to do a check-up on my dog because I was unable to get there during office hours. That to me demonstrates a true commitment and deep caring for their patients. They are driven by nothing more than offering and providing the very best care for all animals, and my family is eternally grateful for all the care and support they have given us over the years.

5
★★★★★

I don't think there is the time or space to say all the wonderful things I would like to say about Mars Hill Animal Hospital. I would never trust the care of my dogs to just anyone, and now do not trust their care to anyone else BUT the staff at Mars Hill. We started going to them in 2003 after moving to Athens. A few years later we had to move out of state for a brief time, and would always schedule yearly check-ups when we knew we would be back in the area- and still claimed Mars Hill as their primary vet despite living in a different state. After moving back to Georgia we found that our drive to the clinic would be over an hour, yet still continue to use only their services. I have never found another vet that shows that care and compassion for both pets AND owners as Mars Hill.
I am sympathetic to the reviewer who lost his pet rabbit. However, I have never witnessed or experienced any of the issues that he/she had, and in fact can claim the exact opposite experience. Mars Hill has never prioritized money or payment- they are always up front with me on cost, and although they know I will pay just about anything for the care of my pets, still offer alternatives to all treatment in an effort to save me money. When my pets would receive more specialized tests or care at another facility, the vets have never hesitated to refer me, even though they are not making any money for doing so. And as far as suggesting less than stellar care because it is "closing time"- I can't begin to recall how many times the vets, techs and receptionists have stayed after allowing me to visit with a sick pet that had to stay overnight. Matter of fact, one of the vets stayed late on a weekend to do a check-up on my dog because I was unable to get there during office hours. That to me demonstrates a true commitment and deep caring for their patients. They are driven by nothing more than offering and providing the very best care for all animals, and my family is eternally grateful for all the care and support they have given us over the years.

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I have been a customer of Mars Hill for 3 years. I have 5 dogs, several of which are champion show dogs, and a cat who has asthma, so I am a "frequent flier". I have never had a problem with anyone here. The staff are great, and know me and my animals by name. The veterinarians are knowledgeable and experienced, and the facility is the cleanest I've ever seen. In spite of what a previous reviewer stated, money is NOT the bottom line here. Mars Hill is not a 24 hr. facility, and animals in need of critical care at night are referred elsewhere so they can receive proper treatment and monitoring: It would have been irresponsible to "set up an oxygen cage" and leave a critically ill animal alone overnight as the reviewer wanted--perhaps he did not want to pay for ICU services at an emergency hospital??? Also, I have never been asked for payment prior to treatment, even in emergency situations, so can't imagine what this reviewer is talking about. All of the doctors at Mars Hill are caring and compassionate, and have given me discounts when I have run into situations where the bills were mounting up, even though I never asked. Also, anytime I have run into something that these vets can't handle, they have readily admitted it was beyond their scope of practice and referred me to specialists at UGA. I'm a nurse, and I would expect the same thing from my doctor. As for dedication, compassion, and ethics, these vets have held on to hope and brought several of my animals through situations when I, myself, was ready to give up on them. I have also seen them stay late, after hours, to work with my animals, with professionalism and at no extra charge, and they have been available by phone to answer my questions at times, again at no charge. When I recently decided to breed one of my females by AI, all 3 of the vets made a point to come by to talk to me and tell me how excited they were and how much they were looking forward to seeing the puppies. They're great, and are highly recommended.

5
★★★★★

I have been a customer of Mars Hill for 3 years. I have 5 dogs, several of which are champion show dogs, and a cat who has asthma, so I am a "frequent flier". I have never had a problem with anyone here. The staff are great, and know me and my animals by name. The veterinarians are knowledgeable and experienced, and the facility is the cleanest I've ever seen. In spite of what a previous reviewer stated, money is NOT the bottom line here. Mars Hill is not a 24 hr. facility, and animals in need of critical care at night are referred elsewhere so they can receive proper treatment and monitoring: It would have been irresponsible to "set up an oxygen cage" and leave a critically ill animal alone overnight as the reviewer wanted--perhaps he did not want to pay for ICU services at an emergency hospital??? Also, I have never been asked for payment prior to treatment, even in emergency situations, so can't imagine what this reviewer is talking about. All of the doctors at Mars Hill are caring and compassionate, and have given me discounts when I have run into situations where the bills were mounting up, even though I never asked. Also, anytime I have run into something that these vets can't handle, they have readily admitted it was beyond their scope of practice and referred me to specialists at UGA. I'm a nurse, and I would expect the same thing from my doctor. As for dedication, compassion, and ethics, these vets have held on to hope and brought several of my animals through situations when I, myself, was ready to give up on them. I have also seen them stay late, after hours, to work with my animals, with professionalism and at no extra charge, and they have been available by phone to answer my questions at times, again at no charge. When I recently decided to breed one of my females by AI, all 3 of the vets made a point to come by to talk to me and tell me how excited they were and how much they were looking forward to seeing the puppies. They're great, and are highly recommended.

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On Monday, January 28, 2008 at about 5:30pm our bunny rabbit Lola began gasping for air. Afraid that she was choking, we rushed her to Mars Hill Animal Hospital for help. Lola was taken back and put on oxygen. After about an hour she had stabilized a little but was still gasping for air. The doctor called us back and discussed treatment options. The prognosis was that she either had something stuck in her respiratory tract, or that she had contracted pneumonia. The doctor said that she needed to sedate Lola to take an x-ray and visually inspect her nose and mouth. The doctor explained the risks, and said that respiratory problems in small animals usually had a low chance of recovery.

I explained that although we didn't have much money, and that I understood the risks and pitfalls, that Lola was a member of my family and that I would appreciate them doing anything they could to save her life.

A little later the doctor came out and said that Lola made it through the sedation and that the x-rays showed her having pneumonia. Lola was given a shot of antibiotics and a very light sedative to keep her calm. The doctor seemed reluctant to treat her any further at this point, and told us that setting up an oxygen cage and keeping her at the facility would not be possible. Did I mention that it was now well after closing time for Mars Hill Animal Hospital? I wonder now if that is why it was too much trouble to setup a place to keep her for the night.

As we were getting ready to collect Lola and go home to take care of her, we were told that we needed to pay her entire bill right now. After explaining that this was an emergency that we hadn't planned or budgeted for, that we had been loyal customers of Mars Hill Animal Hospital for almost eight years, and that we lived less than a mile away; the doctor made a comment that it was her fault: she should have asked for money before treatment, and that we had to pay something tonight regardless. We were finally allowed to write a post dated check for the services rendered and take Lola home.

She died less than ten minutes after leaving Mars Hill Animal Hospital.

Even though they are named Mars Hill Animal Hospital, and their advertisements claim that they serve dogs, cats, and small animals; we were told that they were not setup to treat small animals such as Lola. She was stabilized, diagnosed, and patched up to be sent home and die.

Even though Mars Hill Animal Hospital claims to care about your animals, it's your wallet they really care about. If they had asked for money before treatment like the doctor mentioned, I guess they would they have let her die right there? I can't help but feel that if I had money that night, that more treatment options would have been made available to me and that Lola would have gotten a fighting chance to survive her ordeal. As it was, I was treated like dirt for not planning to have money for this emergency, Lola received the bare minimum assistance necessary to keep her alive while at the facility, and we were sent home for our pet to die.

Too close to closing time, and I didn't have enough money in my pocket to save her.

Please remember this and pass it along. Don't trust your animal's emergency treatment to people who care more about money than they do about their responsibility as caregivers.

1
★☆☆☆☆

On Monday, January 28, 2008 at about 5:30pm our bunny rabbit Lola began gasping for air. Afraid that she was choking, we rushed her to Mars Hill Animal Hospital for help. Lola was taken back and put on oxygen. After about an hour she had stabilized a little but was still gasping for air. The doctor called us back and discussed treatment options. The prognosis was that she either had something stuck in her respiratory tract, or that she had contracted pneumonia. The doctor said that she needed to sedate Lola to take an x-ray and visually inspect her nose and mouth. The doctor explained the risks, and said that respiratory problems in small animals usually had a low chance of recovery.

I explained that although we didn't have much money, and that I understood the risks and pitfalls, that Lola was a member of my family and that I would appreciate them doing anything they could to save her life.

A little later the doctor came out and said that Lola made it through the sedation and that the x-rays showed her having pneumonia. Lola was given a shot of antibiotics and a very light sedative to keep her calm. The doctor seemed reluctant to treat her any further at this point, and told us that setting up an oxygen cage and keeping her at the facility would not be possible. Did I mention that it was now well after closing time for Mars Hill Animal Hospital? I wonder now if that is why it was too much trouble to setup a place to keep her for the night.

As we were getting ready to collect Lola and go home to take care of her, we were told that we needed to pay her entire bill right now. After explaining that this was an emergency that we hadn't planned or budgeted for, that we had been loyal customers of Mars Hill Animal Hospital for almost eight years, and that we lived less than a mile away; the doctor made a comment that it was her fault: she should have asked for money before treatment, and that we had to pay something tonight regardless. We were finally allowed to write a post dated check for the services rendered and take Lola home.

She died less than ten minutes after leaving Mars Hill Animal Hospital.

Even though they are named Mars Hill Animal Hospital, and their advertisements claim that they serve dogs, cats, and small animals; we were told that they were not setup to treat small animals such as Lola. She was stabilized, diagnosed, and patched up to be sent home and die.

Even though Mars Hill Animal Hospital claims to care about your animals, it's your wallet they really care about. If they had asked for money before treatment like the doctor mentioned, I guess they would they have let her die right there? I can't help but feel that if I had money that night, that more treatment options would have been made available to me and that Lola would have gotten a fighting chance to survive her ordeal. As it was, I was treated like dirt for not planning to have money for this emergency, Lola received the bare minimum assistance necessary to keep her alive while at the facility, and we were sent home for our pet to die.

Too close to closing time, and I didn't have enough money in my pocket to save her.

Please remember this and pass it along. Don't trust your animal's emergency treatment to people who care more about money than they do about their responsibility as caregivers.

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I have taken my dog, cat, and guinea pig here, and they have always been friendly, prompt, and have reasonable rates. I feel that they have always gone above and beyond my expectations- for one example, they refunded the remaining cans of a case of specialty cat food after my cat passed away.

5
★★★★★

I have taken my dog, cat, and guinea pig here, and they have always been friendly, prompt, and have reasonable rates. I feel that they have always gone above and beyond my expectations- for one example, they refunded the remaining cans of a case of specialty cat food after my cat passed away.

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Message from Mars Hill Animal Hospital

Welcome To Mars Hill Animal Hospital! Mars Hill Animal Hospital, conveniently located in Oconee County near Highways 78 and 316, is Athens premier animal medical facility. We provide the most advanced and compassionate pet health care for those who choose it. We pride ourselves in providing personalized and compassionate care to both our patients and their owners. We have achieved the highest accreditation level offered by the American Animal Hospital Association (A.A.H.A.) Because veterinary medicine is a constantly expanding field, we strive to offer many special services. These include: Behavioral counseling Nutritional counseling Dentistry Services Rehabilitation Alternative/Complimentary Treatments including photonic acupuncture, K-Laser Treatments, and hyperbaric oxygen chamber. Give us a call to book your appointment today!

 

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