Pacific Motor Works, Inc.

★★★☆☆
  • 3135 Lower Kula Rd

    Kula, HI 96790

    Map & Directions
  • 808-878-2698

Automotive

Automotive
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After working here as a tech I can tell you first hand of the sleezy business practices carried out by Paul and Brian There isn't enough space to write about all the dishonest practices that take place here daily including but not limited to many mis-diagnosed repairs that are charged to the customer as well as unnecessary added charges for items and services unnecessary. A bad place for any tech with integrity to work.Do yourself a favor and take it to a dealer, your likely to pay less and get it done right!

1
★☆☆☆☆

After working here as a tech I can tell you first hand of the sleezy business practices carried out by Paul and Brian There isn't enough space to write about all the dishonest practices that take place here daily including but not limited to many mis-diagnosed repairs that are charged to the customer as well as unnecessary added charges for items and services unnecessary. A bad place for any tech with integrity to work.Do yourself a favor and take it to a dealer, your likely to pay less and get it done right!

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I have owned foreign cars for my entire driving 25 years of driving. Having an older model foreign car includes a good relationship with your mechanic. I have worked with a number of shops. I found Paul easy to communicate with, genuine in

3
★★★★★

I have owned foreign cars for my entire driving 25 years of driving. Having an older model foreign car includes a good relationship with your mechanic. I have worked with a number of shops. I found Paul easy to communicate with, genuine in

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This place is the worst place on Maui! The only good reviews are from its owner.

1
★☆☆☆☆

This place is the worst place on Maui! The only good reviews are from its owner.

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Only way this place gets a good review is when the owner writes it. Place is a rip off, if you have to go to them better you take your car to SOS for scrap metal. The owner is a big time lie. If I could have given it zero stars I would.

3
★★★★★

Only way this place gets a good review is when the owner writes it. Place is a rip off, if you have to go to them better you take your car to SOS for scrap metal. The owner is a big time lie. If I could have given it zero stars I would.

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I have a 1993 Acura Vigor and the guys at Pacific Motor Works have been fixing my car for the past 6 years. They have been keeping "old Vigor" running like a champ this whole time. The other day I saw some oil leaking from under the

3
★★★★★

I have a 1993 Acura Vigor and the guys at Pacific Motor Works have been fixing my car for the past 6 years. They have been keeping "old Vigor" running like a champ this whole time. The other day I saw some oil leaking from under the

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We took our Audi in for a noise problem coming from the engine... they told us it'll only take a couple of weeks... FOUR MONTHS has past and we finally got our audi back... A rat has ate the Arm rest... Holes in the valve cover... not to mention he tacked on additional bills from the price we agreed upon... We had to sell our other car so we could get it back... Dont ever take your vehicle to these monkey's....

0
★☆☆☆☆

We took our Audi in for a noise problem coming from the engine... they told us it'll only take a couple of weeks... FOUR MONTHS has past and we finally got our audi back... A rat has ate the Arm rest... Holes in the valve cover... not to mention he tacked on additional bills from the price we agreed upon... We had to sell our other car so we could get it back... Dont ever take your vehicle to these monkey's....

Pros: NONE

Cons: Took forever... Car is in worst shape... The shop is a con..

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What a joke, the worst place we have ever been on Maui, 25 years here. Full scams. Car went in for repair due to insurance claim. Maybe 2 weeks at most. Shop had car for a few months. Car came back with new dent. NEVER AGAIN, DO NOT GO THERE.

0
★☆☆☆☆

What a joke, the worst place we have ever been on Maui, 25 years here. Full scams. Car went in for repair due to insurance claim. Maybe 2 weeks at most. Shop had car for a few months. Car came back with new dent. NEVER AGAIN, DO NOT GO THERE.

Pros: GOOD QUESTION

Cons: STILL OPEN TO THE PUBLIC

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I"m Nick. ASE Recertified licensed Master autoTechnician from PMW. I have over 15 yrs experience working ONLY on European cars.
In the past I worked for different European repair shops on maui including Autotech an Bundy's foreign auto and I can tell you that every repair shop has its own friends and enemies...
At PMW we use our expertise, professionalism and common sense when it comes to diagnostic/service of your vehicle.
bring your car to the real pros!!!

2
★★★★★

I"m Nick. ASE Recertified licensed Master autoTechnician from PMW. I have over 15 yrs experience working ONLY on European cars.
In the past I worked for different European repair shops on maui including Autotech an Bundy's foreign auto and I can tell you that every repair shop has its own friends and enemies...
At PMW we use our expertise, professionalism and common sense when it comes to diagnostic/service of your vehicle.
bring your car to the real pros!!!

Pros: The best diagnostic and experienced techs.

Cons: too busy.

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My car is there now. I took it there cause I wanted to try their shop out. My uncle was the service manager for a Land Rover Dealership for 27 years. Pacific Motorworks quoted whatever it would be for parts(it is always nightmarishly expensive to get parts from a mechanic). So I called my uncle and he found the parts for alot less. I called the shop and they agreed to put the parts on so the parts are being shipped as we speak.

I will call my uncle and see what the labour is for a Radiator, thermostat, and hose. And will report back here with my findings. But so far I could not be more impressed.

The diagnosed the vehicle the same day it was towed there. It was towed very late in the day there as well. So I was not expecting them to get to it. I am buying another Land Rover soon and if these guys pass the test with me and my uncle I will be back.

So far VERY IMPRESSED.

2
★★★★★

My car is there now. I took it there cause I wanted to try their shop out. My uncle was the service manager for a Land Rover Dealership for 27 years. Pacific Motorworks quoted whatever it would be for parts(it is always nightmarishly expensive to get parts from a mechanic). So I called my uncle and he found the parts for alot less. I called the shop and they agreed to put the parts on so the parts are being shipped as we speak.

I will call my uncle and see what the labour is for a Radiator, thermostat, and hose. And will report back here with my findings. But so far I could not be more impressed.

The diagnosed the vehicle the same day it was towed there. It was towed very late in the day there as well. So I was not expecting them to get to it. I am buying another Land Rover soon and if these guys pass the test with me and my uncle I will be back.

So far VERY IMPRESSED.

Pros: ????????????

Cons: ????????????

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I have had a horrible experience with Pacific Motor Works, Inc. Their business practices and customer service are unacceptable, and it went beyond everything I felt to have to pay them for their slow and overly expensive work. When we tried to take it to another shop, the car was worse than when we left it and NOT drivable. We were forced to let them complete the job or pay for a tow. Please don't make the same mistake.

1
★☆☆☆☆

I have had a horrible experience with Pacific Motor Works, Inc. Their business practices and customer service are unacceptable, and it went beyond everything I felt to have to pay them for their slow and overly expensive work. When we tried to take it to another shop, the car was worse than when we left it and NOT drivable. We were forced to let them complete the job or pay for a tow. Please don't make the same mistake.

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I urge everyone who reads this review to understand I am an honest 23 year old mother, born and raised in Hawaii. I have never been so dissatisfied with a mechanic in my life. Pacific Motor Works in Kula has had my car for 20 days now. My family and I only have that one car! The place estimated we would have our car back in less than a week, but it's far past that now. They have also since tacked on tons of $ to the price we agreed upon. We will now end up paying half what our car is worth! Not to mention the inconvenience of having no car for 3 weeks. I chose this shop because they said the problem was simple, whereas Auto Tech in Wailuku said it could be much worse. I figured Auto Tech was trying to rip me off. It turned out to be the complete opposite. Pacific Motor Works totally underestimated the job. I should've gone to Auto Tech! Kudos to all of you who check reviews first. I wish I had.

0
★☆☆☆☆

I urge everyone who reads this review to understand I am an honest 23 year old mother, born and raised in Hawaii. I have never been so dissatisfied with a mechanic in my life. Pacific Motor Works in Kula has had my car for 20 days now. My family and I only have that one car! The place estimated we would have our car back in less than a week, but it's far past that now. They have also since tacked on tons of $ to the price we agreed upon. We will now end up paying half what our car is worth! Not to mention the inconvenience of having no car for 3 weeks. I chose this shop because they said the problem was simple, whereas Auto Tech in Wailuku said it could be much worse. I figured Auto Tech was trying to rip me off. It turned out to be the complete opposite. Pacific Motor Works totally underestimated the job. I should've gone to Auto Tech! Kudos to all of you who check reviews first. I wish I had.

Pros: none

Cons: slow, expensive, unreliable estimates

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I too want to warn people about this "business". I took my car there and not only was I overcharged (I looked up the prices of parts and labor on the repairs--better late than never), but they had my car for several days and returned it without fixing most of the problems that had been discovered. Get this: while they had my car, several (more than two) of my friends reported seeing my car being driven around the island by "two ladies". They even took my car to the grocery store. Since I was so suspicious of their work, afterward I took the parts they returned to me to another mechanic who declared that they should never have been replaced. It's no wonder the owner is so used to disgruntled customers. People don't like being ripped off!

0
★☆☆☆☆

I too want to warn people about this "business". I took my car there and not only was I overcharged (I looked up the prices of parts and labor on the repairs--better late than never), but they had my car for several days and returned it without fixing most of the problems that had been discovered. Get this: while they had my car, several (more than two) of my friends reported seeing my car being driven around the island by "two ladies". They even took my car to the grocery store. Since I was so suspicious of their work, afterward I took the parts they returned to me to another mechanic who declared that they should never have been replaced. It's no wonder the owner is so used to disgruntled customers. People don't like being ripped off!

Cons: you cannot trust these people at all

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My name is Paul Eisenberg and I own Pacific Motor Works, Inc in Kula, Maui, Hawaii. I have been to court twice in the past 5 years for auto repair related issues and I prevailed both times!! Auto repair is a business that causes alot of disgruntled clients due to the nature of the business. I repair over 1000 vehicles per year and only a handful are unhappy and write totally false and slanderous reviews!! Most people on Maui know me and my business and bring their vehicles here for the very best and professional service available. Aloha!!!
PS. All the vehicles in my lot are client vehicles waiting for parts, insurance, etc. I also store alot of vehicles for clients for up to several years.

2
★★★★★

My name is Paul Eisenberg and I own Pacific Motor Works, Inc in Kula, Maui, Hawaii. I have been to court twice in the past 5 years for auto repair related issues and I prevailed both times!! Auto repair is a business that causes alot of disgruntled clients due to the nature of the business. I repair over 1000 vehicles per year and only a handful are unhappy and write totally false and slanderous reviews!! Most people on Maui know me and my business and bring their vehicles here for the very best and professional service available. Aloha!!!
PS. All the vehicles in my lot are client vehicles waiting for parts, insurance, etc. I also store alot of vehicles for clients for up to several years.

Pros: The very best auto repair shop on Maui

Cons: We can be very busy

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Took the car there 4 times for the same problem. Was charged 1000s of $. Finally I figured out they're a rip off.
I want to warn everybody not to trust their vehicle with them. There are always 20 vehicles in their lot. Word around town is they belong to people who refuse to pay. They're said to be in court once a week.
Don't go there!

0
★☆☆☆☆

Took the car there 4 times for the same problem. Was charged 1000s of $. Finally I figured out they're a rip off.
I want to warn everybody not to trust their vehicle with them. There are always 20 vehicles in their lot. Word around town is they belong to people who refuse to pay. They're said to be in court once a week.
Don't go there!

Pros: close to home

Cons: inflated bills, bad at diagnosing problems, super slow

 

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