Saab Hawaii

★★★☆☆
  • 3030 Waialae Ave

    Honolulu, HI 96816

    Map & Directions
  • 808-735-2488

3.4 5
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you have to wait for a long time (whole morning for regular service), and they charged you for a high price. Now I know why then went to bankruptcy. Hope I can sell my saab asap, and never come back again.

3
★★★★★

you have to wait for a long time (whole morning for regular service), and they charged you for a high price. Now I know why then went to bankruptcy. Hope I can sell my saab asap, and never come back again.

.

I agree with the previous person these guys don't sell very many cars so their only real way to make money is on services which are over inflated. The last time I took my car in for an oil change and inspection I was charged nearly $300, no tire rotatation or anything. Even had some random charge for shop supplies. They told me I should change my oil every six months. Sorry, but I drive like 4,000 miles a year and these cars only use synthetic which is rated for 10,0000 miles or 1 year. There is not one TSB by Saab that states to change the oil every six months.

Customer service is poor: 1. When you answer the phone state the name of your business and your name this is customer service 101. 2. Ask them for a price quote for simple things and they can't give you a straight answer. They either say its "around" or I'll get back to you and never return a call. There is no excuse for not knowing how much routine services are going to cost.

I enjoy driving a Saab but having only one unreliable dealer in town will defintely deter me from getting another. You can't pretend to compete with other luxury brands and display the poor service that is being offered. These guys should take note from a local place like Lex Brodies these guys understand what customer service is about.

1
★☆☆☆☆

I agree with the previous person these guys don't sell very many cars so their only real way to make money is on services which are over inflated. The last time I took my car in for an oil change and inspection I was charged nearly $300, no tire rotatation or anything. Even had some random charge for shop supplies. They told me I should change my oil every six months. Sorry, but I drive like 4,000 miles a year and these cars only use synthetic which is rated for 10,0000 miles or 1 year. There is not one TSB by Saab that states to change the oil every six months.

Customer service is poor: 1. When you answer the phone state the name of your business and your name this is customer service 101. 2. Ask them for a price quote for simple things and they can't give you a straight answer. They either say its "around" or I'll get back to you and never return a call. There is no excuse for not knowing how much routine services are going to cost.

I enjoy driving a Saab but having only one unreliable dealer in town will defintely deter me from getting another. You can't pretend to compete with other luxury brands and display the poor service that is being offered. These guys should take note from a local place like Lex Brodies these guys understand what customer service is about.

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Service is a COMPLETE ripoff. They want $135 for an oil change. Goodyear will do it across the street for $27! One of my high beams failed to operate and the bulb and fuse were good so I took it in. I was warned the relay that needed to be replaced was expensive. However, I was told I would be given a "discount". I should have asked what that would be. I figured it would be substantial since they broke my emergency flasher switch when they moved the car. Not only did I get charged the full price for the emergency flasher switch, but they charged me .4 hours labor to do it! And the relay, I got a whopping $6 discount on a $196 part. By the way, that part lists for $162 online and I could have bought it for $86 from Auto Parts Warehouse plus shipping charges. And to change a relay it takes another .3 hours. (Obviously, that's what I should have done, but who knows how much they would have charged for "diagnosing the problem"? Try to find anybody else on-island that will work on these cars. Don't let the shady business dealings of this service department rip you off!

1
★☆☆☆☆

Service is a COMPLETE ripoff. They want $135 for an oil change. Goodyear will do it across the street for $27! One of my high beams failed to operate and the bulb and fuse were good so I took it in. I was warned the relay that needed to be replaced was expensive. However, I was told I would be given a "discount". I should have asked what that would be. I figured it would be substantial since they broke my emergency flasher switch when they moved the car. Not only did I get charged the full price for the emergency flasher switch, but they charged me .4 hours labor to do it! And the relay, I got a whopping $6 discount on a $196 part. By the way, that part lists for $162 online and I could have bought it for $86 from Auto Parts Warehouse plus shipping charges. And to change a relay it takes another .3 hours. (Obviously, that's what I should have done, but who knows how much they would have charged for "diagnosing the problem"? Try to find anybody else on-island that will work on these cars. Don't let the shady business dealings of this service department rip you off!

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1 out of 1 people found this review helpful.

.

Big Ups! to my Saab dealer. I had a problem with the AC on my 2003 Saab 9-3. Hard times calls for doing what you can on your own, well after getting $1200.00 an estimate I replaced my AC compressor on my own. Part $300.00, special tool $35.00, used of stall at auto hobby shop $12.00. I call my Saab dealer to see if they would refill and check, NO joy. They suggested that I take it somewhere else. I decide to finish the job by using the auto hobby shop offered to the military. Cost me $45.00!!! Saab would have charged at least $200.00. Saving money. So big ups to Saab Hawaii!

5
★★★★★

Big Ups! to my Saab dealer. I had a problem with the AC on my 2003 Saab 9-3. Hard times calls for doing what you can on your own, well after getting $1200.00 an estimate I replaced my AC compressor on my own. Part $300.00, special tool $35.00, used of stall at auto hobby shop $12.00. I call my Saab dealer to see if they would refill and check, NO joy. They suggested that I take it somewhere else. I decide to finish the job by using the auto hobby shop offered to the military. Cost me $45.00!!! Saab would have charged at least $200.00. Saving money. So big ups to Saab Hawaii!

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0 out of 1 people found this review helpful.

.

I went to the dealership on two different occasions to inquire about their new cars. The manager remembered me. I realize that all of the salesmen want to sell cars and get their commission but they believe that their car is the best.

4
★★★★☆

I went to the dealership on two different occasions to inquire about their new cars. The manager remembered me. I realize that all of the salesmen want to sell cars and get their commission but they believe that their car is the best.

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0 out of 1 people found this review helpful.

 

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