Petland

★★★☆☆
21.2782 -157.782
Map and Directions to Petland

808-734-7387

4400 Kalanianaole Hwy

Honolulu, HI

96821

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Pets & Animals

Pets & Animals
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Reviews 1 - 17 of 17.
.

Petland in Kahala is abolutely superb! They have a wide variety of toys and food for birds and a great assortment of birds for sale who are healthy and vibrant! I am waiting to purchase a new parakeet right now. The people are helpful and knowledgeable, I don't know why people complain about their customer service, I have never found them to be anything but accommodating.

5
★★★★★

Petland in Kahala is abolutely superb! They have a wide variety of toys and food for birds and a great assortment of birds for sale who are healthy and vibrant! I am waiting to purchase a new parakeet right now. The people are helpful and knowledgeable, I don't know why people complain about their customer service, I have never found them to be anything but accommodating.

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.

Wow! and I thot i was the only one who received bad customer service. They were very unhelpful, had no idea what they are selling, and rude. Didn't even bother to offer to load a cage that is half my size to my car. But they do carry alot of the things i needed.

2
★★☆☆☆

Wow! and I thot i was the only one who received bad customer service. They were very unhelpful, had no idea what they are selling, and rude. Didn't even bother to offer to load a cage that is half my size to my car. But they do carry alot of the things i needed.

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.

After reading all the reviews, I'll give my personal experiences as a poor (nearly broke) college student.

I wanted an aquarium, and I saved up around $100 for one. The staff, once I actually approached them (yeah, try that some time; without being an a sshole like every other jac kas s who lives in Kahala.) The staff was quite helpful. They pointed out what was on sale given that I already had quite a bit of knowledge regarding aquariums, and the prices were actually pretty reasonable.

As far as the fish goes, it sounds like people may have purchased feeder guppies etc. that are notorious for being disease ridden from *ANY* dealer, or overstocked their aquariums and any number of other mistakes.

From my observations, the fish (outside of the feeder stuff) were in pretty good condition.

The staff could do with some instruction on customer service, but they were FAR from what I would call bad. But, most of them seemed to be actively doing something (cleaning etc.) every time I've gone there.

Your mileage may vary.

As far as fish go make sure to do some research before you buy and stock aquariums. It seems to be the biggest mistake a lot of people make.

4
★★★★☆

After reading all the reviews, I'll give my personal experiences as a poor (nearly broke) college student.

I wanted an aquarium, and I saved up around $100 for one. The staff, once I actually approached them (yeah, try that some time; without being an a sshole like every other jac kas s who lives in Kahala.) The staff was quite helpful. They pointed out what was on sale given that I already had quite a bit of knowledge regarding aquariums, and the prices were actually pretty reasonable.

As far as the fish goes, it sounds like people may have purchased feeder guppies etc. that are notorious for being disease ridden from *ANY* dealer, or overstocked their aquariums and any number of other mistakes.

From my observations, the fish (outside of the feeder stuff) were in pretty good condition.

The staff could do with some instruction on customer service, but they were FAR from what I would call bad. But, most of them seemed to be actively doing something (cleaning etc.) every time I've gone there.

Your mileage may vary.

As far as fish go make sure to do some research before you buy and stock aquariums. It seems to be the biggest mistake a lot of people make.

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.

I had a very bad and rude experience here and don't want to rehash it here. I think the other posts says it all.
I don't believe they have a customer relations that they teach new employees. As the employees follow the rudeness and bad behavior as some of the fat slobs that manage and work/own the store.
They don't seem to need my business.

1
★☆☆☆☆

I had a very bad and rude experience here and don't want to rehash it here. I think the other posts says it all.
I don't believe they have a customer relations that they teach new employees. As the employees follow the rudeness and bad behavior as some of the fat slobs that manage and work/own the store.
They don't seem to need my business.

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.

I brought puppies over to Petland from the Big Island. The staff were very helpful, as it was my first time. Someone mentioned that the owner was paid a fee. I was never asked to pay a fee and felt the whole experiece was handled very well. Someone else mentioned the staff being rude and unhelpful. I have said same thing the last few times I was in Walmart, Target, 7-11, the hospital, anywhere I go I can expect bad service.

3
★★★☆☆

I brought puppies over to Petland from the Big Island. The staff were very helpful, as it was my first time. Someone mentioned that the owner was paid a fee. I was never asked to pay a fee and felt the whole experiece was handled very well. Someone else mentioned the staff being rude and unhelpful. I have said same thing the last few times I was in Walmart, Target, 7-11, the hospital, anywhere I go I can expect bad service.

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.

THE PUPPY SWAP MEET is Terrible!
The poor puppies are brought in by friend's of the manager of PETLAND KAHALA who gets an under the table pay-off. The store employees are rude, and don't care about the customers. Everyone that needs pet supplies should sop online at cheaper places like petedge or jefferspetsupply and close these terrible Petshop operations in Hawaii down. Pet Discount Pet Supplier is already being run out because of thier unethical practices.

1
★☆☆☆☆

THE PUPPY SWAP MEET is Terrible!
The poor puppies are brought in by friend's of the manager of PETLAND KAHALA who gets an under the table pay-off. The store employees are rude, and don't care about the customers. Everyone that needs pet supplies should sop online at cheaper places like petedge or jefferspetsupply and close these terrible Petshop operations in Hawaii down. Pet Discount Pet Supplier is already being run out because of thier unethical practices.

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1 out of 1 people found this review helpful.

.

Ive bought fish supplies from different stores in honolulu. Even after reading negative accounts of this store, I still decided to buy a betta and an anacris plant, kind of an impulse buy....One word PARASITES...That is what the person said I had when I called. Made it sound like its normal. I dont think so. Couldnt give more information just that I have to buy some stuff to control it. I need to kill these things. If you looking to buy fish I warn you. I should have listened to everybody else. Will not buy fish products here again.

1
★☆☆☆☆

Ive bought fish supplies from different stores in honolulu. Even after reading negative accounts of this store, I still decided to buy a betta and an anacris plant, kind of an impulse buy....One word PARASITES...That is what the person said I had when I called. Made it sound like its normal. I dont think so. Couldnt give more information just that I have to buy some stuff to control it. I need to kill these things. If you looking to buy fish I warn you. I should have listened to everybody else. Will not buy fish products here again.

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1 out of 1 people found this review helpful.

.

I have shopped at Petland Kahala for various dog items over the last 12 years, but only 2 weeks ago did I purchase some fish. On a Sunday I bought 4 fancy guppies, and as soon as I got them home and released them into the aquarium I thought they were acting a little odd.

On Tuesday I went back and bought 2 platies, and when I got home, a guppy had died. I called to find out what recourse I had and was told that I had two days to bring in the dead fish and the receipt. I wasn't keen on going back there again, so asked if I could take it in on Wednesday and was told that there was a limit of two days.

By the end of the week, 5 of the six fish had died. I called to vent my displeasure and was given no satisfaction. I shall not be patronising Petland any more for anything, despite their being so close to where I live.

I learned that at another store where fish were sold, the replacement period was two weeks. Petland imports their guppies from a foreign country (China?), so they are rather stressed when they get here.

1
★☆☆☆☆

I have shopped at Petland Kahala for various dog items over the last 12 years, but only 2 weeks ago did I purchase some fish. On a Sunday I bought 4 fancy guppies, and as soon as I got them home and released them into the aquarium I thought they were acting a little odd.

On Tuesday I went back and bought 2 platies, and when I got home, a guppy had died. I called to find out what recourse I had and was told that I had two days to bring in the dead fish and the receipt. I wasn't keen on going back there again, so asked if I could take it in on Wednesday and was told that there was a limit of two days.

By the end of the week, 5 of the six fish had died. I called to vent my displeasure and was given no satisfaction. I shall not be patronising Petland any more for anything, despite their being so close to where I live.

I learned that at another store where fish were sold, the replacement period was two weeks. Petland imports their guppies from a foreign country (China?), so they are rather stressed when they get here.

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.

The owner of this pet store created a plume of dust and dustballs while cleaning a vent in the ceiling, with a shop full of customers. There were no warning signs, verbal warnings, nor any waiting until we left the immediate area. When I pointed out that we had a right to breath clean air in a store he became very angry, rude, and was shouting defiantly claiming he saw the vent dusty and wanted to clean it right then! It looked like months' worth of dust, why he could not wait a couple of hours until closing time to do it is beyond me! I took a lungful of this stuff and was quite uncomfortable with my asthma, and there were also young children in the store. Zero customer service, complete lack of concern for customers' well being, no expression of remorse, and hostility to top it up, I would not go back there if this was the last pet store on O'ahu!

1
★☆☆☆☆

The owner of this pet store created a plume of dust and dustballs while cleaning a vent in the ceiling, with a shop full of customers. There were no warning signs, verbal warnings, nor any waiting until we left the immediate area. When I pointed out that we had a right to breath clean air in a store he became very angry, rude, and was shouting defiantly claiming he saw the vent dusty and wanted to clean it right then! It looked like months' worth of dust, why he could not wait a couple of hours until closing time to do it is beyond me! I took a lungful of this stuff and was quite uncomfortable with my asthma, and there were also young children in the store. Zero customer service, complete lack of concern for customers' well being, no expression of remorse, and hostility to top it up, I would not go back there if this was the last pet store on O'ahu!

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1 out of 1 people found this review helpful.

.

I LOVE their puppy swap meet. Well they have good service but once I saw a employee giving me the eye. Almost like he thought I was going to steal something , and that made me very uncomfortable and not wanting to buy anything. But its okay

4
★★★★☆

I LOVE their puppy swap meet. Well they have good service but once I saw a employee giving me the eye. Almost like he thought I was going to steal something , and that made me very uncomfortable and not wanting to buy anything. But its okay

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.

I agree with what I have read here. I only grudgingly go to Petland. The staff is distracted and never knows anything about the pets they are selling!! Quite strange. You basically have to sell yourself the pet if you want it! They have NO customer service whatsoever. On the upside, I have bought healthy pets there that I still cherish and go there because they have a large selection of species and supplies. I'm always amazed at the lack of custormer service however!!! They only stay in business because they are in Hawaii and they can get away with it. It's interesting to see that I'm not the only one with the same experiences there. I hope the management reads these reviews because with that retail space, they have such great potential. They could probably 4X their profits if they would pay attention.

3
★★★☆☆

I agree with what I have read here. I only grudgingly go to Petland. The staff is distracted and never knows anything about the pets they are selling!! Quite strange. You basically have to sell yourself the pet if you want it! They have NO customer service whatsoever. On the upside, I have bought healthy pets there that I still cherish and go there because they have a large selection of species and supplies. I'm always amazed at the lack of custormer service however!!! They only stay in business because they are in Hawaii and they can get away with it. It's interesting to see that I'm not the only one with the same experiences there. I hope the management reads these reviews because with that retail space, they have such great potential. They could probably 4X their profits if they would pay attention.

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.

The Advertiser readers voted this the best pet store? I'd like to see the other pet stores that were in the running. Customer service here is terrible. It is difficult to find someone to help you and, when you do, they look irritated (like I bothered them in the middle of doing something more important). What can be more important than helping out your customers? Okay, I had one or two experiences where a salesperson or employee turned out to be helpful and knowledgeable but, for the most part, the service is unsatisfactory. They need someone to train their staff on the basics of customer service (greeting the customer, going out of your way to help the customer, being cheerful and friendly in the process, saying thank you when completing a transaction, treating a return with the same attitude as you did with a sale, especially when the customer has a receipt and you know that this is your product, etc.). The cashiers don't even say thank you after you purchase something!! Petland does not seem to be a professional operation. I avoid going there unless I really need something in a hurry.

2
★★☆☆☆

The Advertiser readers voted this the best pet store? I'd like to see the other pet stores that were in the running. Customer service here is terrible. It is difficult to find someone to help you and, when you do, they look irritated (like I bothered them in the middle of doing something more important). What can be more important than helping out your customers? Okay, I had one or two experiences where a salesperson or employee turned out to be helpful and knowledgeable but, for the most part, the service is unsatisfactory. They need someone to train their staff on the basics of customer service (greeting the customer, going out of your way to help the customer, being cheerful and friendly in the process, saying thank you when completing a transaction, treating a return with the same attitude as you did with a sale, especially when the customer has a receipt and you know that this is your product, etc.). The cashiers don't even say thank you after you purchase something!! Petland does not seem to be a professional operation. I avoid going there unless I really need something in a hurry.

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2 out of 2 people found this review helpful.

.

I bought a bird here on impulse several years ago, and he is a very healthy and energetic little guy. At the time I purchased my pet, the staff seemed rather unknowledgable in terms of recommending supplies nor could they tell me the age of my bird. But for the most part, the animals I saw seemed to be healthy, and the store was clean and well kept. I would recommend for supplies and if you know specifically what you want, but for pets its probably better to go to a breeder, although I couldn't be happier with my bird.

3
★★★☆☆

I bought a bird here on impulse several years ago, and he is a very healthy and energetic little guy. At the time I purchased my pet, the staff seemed rather unknowledgable in terms of recommending supplies nor could they tell me the age of my bird. But for the most part, the animals I saw seemed to be healthy, and the store was clean and well kept. I would recommend for supplies and if you know specifically what you want, but for pets its probably better to go to a breeder, although I couldn't be happier with my bird.

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.

The puppy swat meet that I believe they have every Sunday afternoon is really good if you are looking for a puppy. Private breeders come down and showcase their dog. One of the better parts of this is that you are able to meet the breeder and ask the questions about their dog. Prices tend to be very good and normally are the nicest people who really just love the breed. The store itself is very good and has a lot of selection.

4
★★★★☆

The puppy swat meet that I believe they have every Sunday afternoon is really good if you are looking for a puppy. Private breeders come down and showcase their dog. One of the better parts of this is that you are able to meet the breeder and ask the questions about their dog. Prices tend to be very good and normally are the nicest people who really just love the breed. The store itself is very good and has a lot of selection.

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0 out of 1 people found this review helpful.

.

I shop at Petland occasionally when I'm at the mall to get some dog supplies if I absolutely need it because they are quite pricey.

I also "used" to stop in to buy fishes because to be honest, they do have a pretty good selection. I bought a lot of goldfishes from them and eventually they just die. Within the month! I used to think it was because I did not know how to handle them or feed them correctly. I just kept going back to buy more. I eventually stopped because I was sick of throwing out dead fishes.

My friend confirmed the rumor that Petland was known to have sick fishes and that I shouldn't buy from them. Their store has a good selection for all types of species but maybe there is something in their water. There were also a few times when I stopped in and saw hand written notes on the tanks "Sick Fishes."

I guess they sold them even when they were sick.

PROS: Good selection
CONS: Fishes not well cared for

2
★★☆☆☆

I shop at Petland occasionally when I'm at the mall to get some dog supplies if I absolutely need it because they are quite pricey.

I also "used" to stop in to buy fishes because to be honest, they do have a pretty good selection. I bought a lot of goldfishes from them and eventually they just die. Within the month! I used to think it was because I did not know how to handle them or feed them correctly. I just kept going back to buy more. I eventually stopped because I was sick of throwing out dead fishes.

My friend confirmed the rumor that Petland was known to have sick fishes and that I shouldn't buy from them. Their store has a good selection for all types of species but maybe there is something in their water. There were also a few times when I stopped in and saw hand written notes on the tanks "Sick Fishes."

I guess they sold them even when they were sick.

PROS: Good selection
CONS: Fishes not well cared for

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1 out of 1 people found this review helpful.

.

I like this store because you will probably find what you need here. They have such a big selection of pet supplies for dogs, cats, fish, and birds. There are also fish aquariums in the back of the store in case you want to buy fish. Sometimes they have birds and dogs in the back too.

4
★★★★☆

I like this store because you will probably find what you need here. They have such a big selection of pet supplies for dogs, cats, fish, and birds. There are also fish aquariums in the back of the store in case you want to buy fish. Sometimes they have birds and dogs in the back too.

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Latest reviews from Citysearch.

.

They have everything here. I shop here often. Parking spaces too small. Good place to shop when pet is at the vet next door.

3
★★★☆☆

They have everything here. I shop here often. Parking spaces too small. Good place to shop when pet is at the vet next door.

Pros: Convenient location

Cons: Parking spaces too small

Editorial from

Large selection of pets for sale and adoption, including puppies, kittens, birds, reptiles and small mammals. Also pet care products.