Valley Isle Motors LTD

★★★☆☆
  • 221 S Puunene Ave

    Kahului, HI 96732

    Map & Directions
  • 808-877-0722

2.8 5
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If there were such a thing as NEGATIVE 20 STARS, then I'd use it. For now, I'm going to settle for 1 star.

I emailed about an "internet special" and began negotiations via email (specifically to keep it in writing). I was dealing with a salesperson named "Kai". After going back and forth and coming to terms on a price, I told him, essentially to get the paperwork started and to treat this as a cash deal.

Kai called me back and asked for my social and other personal data. I reminded Kai that I'm paying cash, therefore him running my credit isn't necessary. He stated his Sales Manager wanted that info as they can often times give me a better deal on pricing because they get dealer incentives. I said, "thanks but no thanks" and to keep the deal exactly as we discussed.

Kai called me back to tell me that his Sales Manager can only give me a price that was $2,200 MORE THAN WHAT I HAVE IN WRITING! I was completely dumbfounded. If he had called me over the phone and I couldn't prove it; still completely unacceptable, but I HAVE IT IN WRITING.

I told Kai to tell his Sales Manager that they need to honor the price, or I'm taking them to court.

I called Kai a few hours later after not hearing from him. He immediately text me and said he was in a meeting with his Sales Manager and would call me right back. This was about 30 hours ago.

I'm still waiting for the call.

Needless to say, these guys are completely dishonest and to pull a "bait and switch" like that is totally unprofessional. The Sales Manager could care less about integrity or standing by what his people PUT IN WRITING.

I would steer clear from this place. They are NOT honest people.

1
★☆☆☆☆

If there were such a thing as NEGATIVE 20 STARS, then I'd use it. For now, I'm going to settle for 1 star.

I emailed about an "internet special" and began negotiations via email (specifically to keep it in writing). I was dealing with a salesperson named "Kai". After going back and forth and coming to terms on a price, I told him, essentially to get the paperwork started and to treat this as a cash deal.

Kai called me back and asked for my social and other personal data. I reminded Kai that I'm paying cash, therefore him running my credit isn't necessary. He stated his Sales Manager wanted that info as they can often times give me a better deal on pricing because they get dealer incentives. I said, "thanks but no thanks" and to keep the deal exactly as we discussed.

Kai called me back to tell me that his Sales Manager can only give me a price that was $2,200 MORE THAN WHAT I HAVE IN WRITING! I was completely dumbfounded. If he had called me over the phone and I couldn't prove it; still completely unacceptable, but I HAVE IT IN WRITING.

I told Kai to tell his Sales Manager that they need to honor the price, or I'm taking them to court.

I called Kai a few hours later after not hearing from him. He immediately text me and said he was in a meeting with his Sales Manager and would call me right back. This was about 30 hours ago.

I'm still waiting for the call.

Needless to say, these guys are completely dishonest and to pull a "bait and switch" like that is totally unprofessional. The Sales Manager could care less about integrity or standing by what his people PUT IN WRITING.

I would steer clear from this place. They are NOT honest people.

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This was by far the worst experience ever. All the other reviews are done by Valley Isle employees. They have the worst reputation on Maui. When i went to the DMV i mentioned Valley Isle Motors to the ladies there and they all groaned. DO NOT buy anything from these people. They will take your money, rip you off, and forget your name afterwards. Horrible.

1
★☆☆☆☆

This was by far the worst experience ever. All the other reviews are done by Valley Isle employees. They have the worst reputation on Maui. When i went to the DMV i mentioned Valley Isle Motors to the ladies there and they all groaned. DO NOT buy anything from these people. They will take your money, rip you off, and forget your name afterwards. Horrible.

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1 out of 1 people found this review helpful.

.

Was looking for a used suv and went to valley isle motors. Salesman jonjon and jonathan were great they really went the extra mile to make sure i was satisfied and taken care of.Thanks guys!!

4
★★★★☆

Was looking for a used suv and went to valley isle motors. Salesman jonjon and jonathan were great they really went the extra mile to make sure i was satisfied and taken care of.Thanks guys!!

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0 out of 1 people found this review helpful.

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If you need a new or used Ford or Lincoln, this is the place on Maui. Ask for Mickey Vierra, who is helpful and nice. Their service department does good work, though you have to be there at 6 AM to hold your place for the day.

4
★★★★☆

If you need a new or used Ford or Lincoln, this is the place on Maui. Ask for Mickey Vierra, who is helpful and nice. Their service department does good work, though you have to be there at 6 AM to hold your place for the day.

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0 out of 1 people found this review helpful.

.

When you are in the market for a new or used Ford car or truck, or a Lincoln, stop by and ask for Mickey Vierra in Sales. He's friendly and helpful, and will do his best to meet your needs. This dealership also has an outstanding service department.

4
★★★★☆

When you are in the market for a new or used Ford car or truck, or a Lincoln, stop by and ask for Mickey Vierra in Sales. He's friendly and helpful, and will do his best to meet your needs. This dealership also has an outstanding service department.

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0 out of 1 people found this review helpful.

 

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