Shepherd Veterinary Clinic

★☆☆☆☆
  • 300 Ohukai Rd Ste C108

    Kihei, HI 96753

    Map & Directions
  • 808-874-9372

About Shepherd Veterinary Clinic

Hours
Mon-Tue 8am-5pm, Thu-Fri 8am-5pm, Wed 9am-12am, Sat 9am-12am

Pets & Animals

Pets & Animals
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Maui Veterinary Clinic

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I went to this vet several times and usually felt they were pretty decent, but recently moved off Maui and am now trying to move back. Somewhere in my move I lost my rabies certificate that I was given before leaving Maui and I need it for quarantine and reentry proposes. I called to ask if I could get another copy of it for my dogs and the vet refused to write another copy of their certificate. She said she would send me their carbon copy but it would leave them without record of my dogs shots. She also said very rudely that it would be $15 to send me the copies because she had to spend HER time hunting them down and was going to have to send them to me. Even though I said I could pay for new copies of their certificates (so that the vet would still have record) she refused to write out new ones. I know there is not a legal issue with this...because just yesterday I contacted a different vet for a new copy of shots they got THREE years ago! And they had no problem at all with it. When I hesitated about paying to have the only copy left sent to me (the carbon copy) the lady rudely said "well why don't you just figure out what you want to do and call us back" and hung up on me!!!!! I will NEVER do business again with the Shepard vet clinic. The receptionist was very kind and helpful but the very was rude and didn't help at all. What a disappointment. I have them allot of business in the three years I lived on Maui. Terrible customer service.

1
★☆☆☆☆

I went to this vet several times and usually felt they were pretty decent, but recently moved off Maui and am now trying to move back. Somewhere in my move I lost my rabies certificate that I was given before leaving Maui and I need it for quarantine and reentry proposes. I called to ask if I could get another copy of it for my dogs and the vet refused to write another copy of their certificate. She said she would send me their carbon copy but it would leave them without record of my dogs shots. She also said very rudely that it would be $15 to send me the copies because she had to spend HER time hunting them down and was going to have to send them to me. Even though I said I could pay for new copies of their certificates (so that the vet would still have record) she refused to write out new ones. I know there is not a legal issue with this...because just yesterday I contacted a different vet for a new copy of shots they got THREE years ago! And they had no problem at all with it. When I hesitated about paying to have the only copy left sent to me (the carbon copy) the lady rudely said "well why don't you just figure out what you want to do and call us back" and hung up on me!!!!! I will NEVER do business again with the Shepard vet clinic. The receptionist was very kind and helpful but the very was rude and didn't help at all. What a disappointment. I have them allot of business in the three years I lived on Maui. Terrible customer service.

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