Firestone Complete Auto Care

★☆☆☆☆
Complete Auto Care Since 1926
  • 45-934 Kamehameha Hwy

    Kaneohe, HI 96744

    Map & Directions
  • 808-445-6584

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i hate to write a bad review about a company like firestone, but after many years, i had to write this. for many years, i would take my cars to firestone for a safety inspection, and i noticed a pattern. every two years, they would always fail me saying my tires needed replacing; which i thought very little of it. they would always sell me the 60,000 mile tires. we drive approximately 6000 to 8000 miles a year (close drive to work). the past 2 years, firestone failed me saying i had to replace my tires this is 1 year in between intervals same 60k warranty. i got a little suspicious and went to firestone, and they again failed me for tires. i then took my car to Windward Honda, and they passed me with no problems. I asked about the tires, and the service manager said it had ""plenty of tread"". \n\nI can no longer take my car here.

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★☆☆☆☆

i hate to write a bad review about a company like firestone, but after many years, i had to write this. for many years, i would take my cars to firestone for a safety inspection, and i noticed a pattern. every two years, they would always fail me saying my tires needed replacing; which i thought very little of it. they would always sell me the 60,000 mile tires. we drive approximately 6000 to 8000 miles a year (close drive to work). the past 2 years, firestone failed me saying i had to replace my tires this is 1 year in between intervals same 60k warranty. i got a little suspicious and went to firestone, and they again failed me for tires. i then took my car to Windward Honda, and they passed me with no problems. I asked about the tires, and the service manager said it had ""plenty of tread"". \n\nI can no longer take my car here.

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Don't take your car here unless you have ALL day to wait. I took my car in for an oil change at 7:30am. They told me my car would be ready in 2 hours. My car wasn't ready until after 12 noon! This isn't the first time. If I didn't have a lifetime alignment package with Firestone, I would switch. Absolutely unacceptable service.

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★☆☆☆☆

Don't take your car here unless you have ALL day to wait. I took my car in for an oil change at 7:30am. They told me my car would be ready in 2 hours. My car wasn't ready until after 12 noon! This isn't the first time. If I didn't have a lifetime alignment package with Firestone, I would switch. Absolutely unacceptable service.

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I will never go back to a place that tries to rip people off and sell them things that they don't need. I took my car in for a safety inspection, which I paid up front for, and they didn't pass me because they said that I needed knew tires. I asked my father who is very knowledgable about cars and he said that I didn't need tires and that they were trying to sell me tires that I didn't need. When I asked for a refund from Firestone because I wasn't getting a safety inspection, they wouldn't give me one. I took my car to another safety inspection place and they passed me right away. When I went back to Firestone to ask for a refund, they gave me one and I thought the incident was done, only to find out that they later called DMV to report the other safety inspection place. \r\nI do not respect any business that is not going to try to sell you something that you don't need so that they can make a profit or turn other businesses in for not doing ""their job"" when the other business is doing a better job then them. \r\nI will never go back there and I encourage everyone else not to, unless you like being taken advantage of, which I am sure no one does.\r\n

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★☆☆☆☆

I will never go back to a place that tries to rip people off and sell them things that they don't need. I took my car in for a safety inspection, which I paid up front for, and they didn't pass me because they said that I needed knew tires. I asked my father who is very knowledgable about cars and he said that I didn't need tires and that they were trying to sell me tires that I didn't need. When I asked for a refund from Firestone because I wasn't getting a safety inspection, they wouldn't give me one. I took my car to another safety inspection place and they passed me right away. When I went back to Firestone to ask for a refund, they gave me one and I thought the incident was done, only to find out that they later called DMV to report the other safety inspection place. \r\nI do not respect any business that is not going to try to sell you something that you don't need so that they can make a profit or turn other businesses in for not doing ""their job"" when the other business is doing a better job then them. \r\nI will never go back there and I encourage everyone else not to, unless you like being taken advantage of, which I am sure no one does.\r\n

Pros: Nothing

Cons: Trying to rip people off by selling people tires they don't need

Message from Firestone Complete Auto Care

Firestone Kaneohe cares as much about maintenance as they do about tires. With over 4000 certified ASE technicians, Firestone keeps your car running new longer. Plus when you use Firestone, you get their Fixed right promise - it's fixed right the first time, for the right price, on time, and that's something Firestone's been doing since 1926.

Editorial from

Offers complete automotive work including brake replacement, tire rotation, transmission service and more. Sells Bridgestone, Firestone, Dayton and Lemans brands.

Key Points

  • Run Newer, Longer, Stronger.
  • Revitalize Your Ride!
 

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