Orchid Isle Auto Center

★★★☆☆
  • 1030 Kanoelehua Ave

    Hilo, HI 96720

    Cross street: Hilo 1030 Kanoelehua Ave. Kona 76-6319 Kuakini Hwy.

    Map & Directions
  • 808-935-1191

3.3333 6
Hi! Sign in to let us know how Orchid Isle Auto Center was?
Write a Review
.

re recently reviewed comments on Orchid Isle Motors in Hilo, Hawaii: are these comments valuable without dates?

5
★★★★★

re recently reviewed comments on Orchid Isle Motors in Hilo, Hawaii: are these comments valuable without dates?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have nothing but horrible service from them. I have tried to purchase 2 vehicles from them and have had 2 Ford Trucks serviced by them. The service department is worthless. This latest time is for an insurance repair so it had to go to a dealer. They charged me for expedited parts, ordered the wrong ones and have had my truck for 5 weeks! I've been to the shop three times and every time I get told the manager is not in today. What a joke. To bad we don't have any choice when it comes to Ford Dealers. Ford should shut them down.

1
★☆☆☆☆

I have nothing but horrible service from them. I have tried to purchase 2 vehicles from them and have had 2 Ford Trucks serviced by them. The service department is worthless. This latest time is for an insurance repair so it had to go to a dealer. They charged me for expedited parts, ordered the wrong ones and have had my truck for 5 weeks! I've been to the shop three times and every time I get told the manager is not in today. What a joke. To bad we don't have any choice when it comes to Ford Dealers. Ford should shut them down.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've gotten the best service from Orchid Isle Auto Center. Just bought a new car last year and the sales team treated me great! The service dept has been great when I've taken my car in for service. I had a Chevy and Dodge previously and went to the Chevy and Dodge dealerships, but they can't compare to the service I get when I'm at Orchid Isle.

5
★★★★★

I've gotten the best service from Orchid Isle Auto Center. Just bought a new car last year and the sales team treated me great! The service dept has been great when I've taken my car in for service. I had a Chevy and Dodge previously and went to the Chevy and Dodge dealerships, but they can't compare to the service I get when I'm at Orchid Isle.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been doing business with Orchid Isle Ford for over 30 years and after coming across the negative response on insider pages about Orchid Isle I felt compelled to write my own review. After buying 22 vehicles from this dealer over the years and going into the shop for service well over 60 times I have never had a bad experience, NEED I SAY MORE, I DON'T THINK SO. I would recommend this dealer to anyone.

5
★★★★★

I have been doing business with Orchid Isle Ford for over 30 years and after coming across the negative response on insider pages about Orchid Isle I felt compelled to write my own review. After buying 22 vehicles from this dealer over the years and going into the shop for service well over 60 times I have never had a bad experience, NEED I SAY MORE, I DON'T THINK SO. I would recommend this dealer to anyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've owned Ford vehicles all my life and as of yesterday would only praise and recommend the purchase of a Ford. About six months ago, I took my F250 for service because of a quoted price. Upon checking in, they told me that it would cost me 3 times the quote and then proceeded to tell me that they would never quote a price over the phone. I've come to them for every other service prior and they quoted a cost to me. They always stood by it. The service manager also proceeded to argue with me about it. Then, about a month ago, I took my other truck, a F150, to Kona Orchid Isle, and was told by the service manager there, that they will (1) not give my truck priority because I did not purchase it from Orchid Isle and (2) won't get a loaner/rental even though my truck is on full warranty. After some discussion, the service manager referred me to a car rental and represented to me that he would fully reimburse me for the rental. Three weeks later, obviously not giving my vehicle priority, he tells me that he will look into getting me reimbursed and calling me a liar, stating that he never told me I'd get reimbursed. Orchid Isle's customer service has left me thinking if I should trade all FOUR of my ford vehicles in and get myself a chevrolet, which has excellent customer service. They obviously have the monopoly on this island to service ford vehicles and believe that they can treat their customers with utter disrespect. As soon as my warranties have expired (or if I get rid of my trucks) I will never go to Orchid Isle again.

1
★☆☆☆☆

I've owned Ford vehicles all my life and as of yesterday would only praise and recommend the purchase of a Ford. About six months ago, I took my F250 for service because of a quoted price. Upon checking in, they told me that it would cost me 3 times the quote and then proceeded to tell me that they would never quote a price over the phone. I've come to them for every other service prior and they quoted a cost to me. They always stood by it. The service manager also proceeded to argue with me about it. Then, about a month ago, I took my other truck, a F150, to Kona Orchid Isle, and was told by the service manager there, that they will (1) not give my truck priority because I did not purchase it from Orchid Isle and (2) won't get a loaner/rental even though my truck is on full warranty. After some discussion, the service manager referred me to a car rental and represented to me that he would fully reimburse me for the rental. Three weeks later, obviously not giving my vehicle priority, he tells me that he will look into getting me reimbursed and calling me a liar, stating that he never told me I'd get reimbursed. Orchid Isle's customer service has left me thinking if I should trade all FOUR of my ford vehicles in and get myself a chevrolet, which has excellent customer service. They obviously have the monopoly on this island to service ford vehicles and believe that they can treat their customers with utter disrespect. As soon as my warranties have expired (or if I get rid of my trucks) I will never go to Orchid Isle again.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

My husband went to Orchid Isle Auto Center to service his truck twice but got bad service both times. Since he owned a Ford Truck he wanted to get it serviced at a Ford Auto Center but he got the worst service. They made him wait for hours before they could actually work on his truck. Since he didn't want to wait at the center he would usually go shopping and eat lunch before he returned to the center to pick up his truck. The last time that he went to get his truck serviced the tire alignment machine broke so he waited for nothing. This happened several years ago. I'm not sure what the Auto Center is like now. Hopefully they improved their customer service. My husband now goes to Lex Brodie's or Firestone to get our cars serviced.

3
★★★☆☆

My husband went to Orchid Isle Auto Center to service his truck twice but got bad service both times. Since he owned a Ford Truck he wanted to get it serviced at a Ford Auto Center but he got the worst service. They made him wait for hours before they could actually work on his truck. Since he didn't want to wait at the center he would usually go shopping and eat lunch before he returned to the center to pick up his truck. The last time that he went to get his truck serviced the tire alignment machine broke so he waited for nothing. This happened several years ago. I'm not sure what the Auto Center is like now. Hopefully they improved their customer service. My husband now goes to Lex Brodie's or Firestone to get our cars serviced.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Editorial from

Ford dealers offer competitive rates on Ford, Lincoln and Mercury cars, trucks and vans--for daily, weekly or monthly rentals.

 

Wait, you're the expert.

If you've been to or used Orchid Isle Auto Center, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review