Kauai Office Equipment Inc

★☆☆☆☆

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Most of the employees in RETAIL have terrible customer service. The following were services through the phone: (1) I was doing price checks on some items, and the person I spoke with said in a negative attitude, "Wait...wait. I can only write so fast!" She didn't have to say that. In a positive attitude, this person could have said, "I??m sorry. Could you repeat that for me please?" (2) I was checking on some B/O items, and as I was providing her information (invoice #, B/O item, etc.); this person cut me off by saying, "Oh, try wait. Cheryl takes care of that, but she??s busy right now. She going call you back." Instead of saying that, this person could have listened and wrote what ever information I was giving, and could have said, "Thank you for the information. May I please have your phone number? We will do some research and I will have someone get back to you shortly." (3) On another day...I forgot why I was calling...but I must have made the employee upset. This person began the conversation by telling me what I CAN'T do. This person made it sound like I was supposed to know. Instead, this person could have mentioned what she CAN do for me. (4) Most times, the employees don??t say thank you at the end of the phone conversation. (5) Most employees talk pidgin. To me, it's okay to talk that way with certain co-workers, friends, well-known customers, and family. But not to a customer you hardly know.

The employees in RETAIL need to work on connecting with the customer, knowing what the customer wants/needs, knowing what they can do for the customer, thanking the customer at the end of a phone conversation (they need to make sure they know they are grateful for the customer??s business), speak professionally in a friendly manner.

The only reason why I purchase items here is because of better prices, and sometimes this is the only local store that has the items.

someone_miscellaneous--Lihu`e, Kaua`i, Hawai`i

1
★☆☆☆☆

Most of the employees in RETAIL have terrible customer service. The following were services through the phone: (1) I was doing price checks on some items, and the person I spoke with said in a negative attitude, "Wait...wait. I can only write so fast!" She didn't have to say that. In a positive attitude, this person could have said, "I??m sorry. Could you repeat that for me please?" (2) I was checking on some B/O items, and as I was providing her information (invoice #, B/O item, etc.); this person cut me off by saying, "Oh, try wait. Cheryl takes care of that, but she??s busy right now. She going call you back." Instead of saying that, this person could have listened and wrote what ever information I was giving, and could have said, "Thank you for the information. May I please have your phone number? We will do some research and I will have someone get back to you shortly." (3) On another day...I forgot why I was calling...but I must have made the employee upset. This person began the conversation by telling me what I CAN'T do. This person made it sound like I was supposed to know. Instead, this person could have mentioned what she CAN do for me. (4) Most times, the employees don??t say thank you at the end of the phone conversation. (5) Most employees talk pidgin. To me, it's okay to talk that way with certain co-workers, friends, well-known customers, and family. But not to a customer you hardly know.

The employees in RETAIL need to work on connecting with the customer, knowing what the customer wants/needs, knowing what they can do for the customer, thanking the customer at the end of a phone conversation (they need to make sure they know they are grateful for the customer??s business), speak professionally in a friendly manner.

The only reason why I purchase items here is because of better prices, and sometimes this is the only local store that has the items.

someone_miscellaneous--Lihu`e, Kaua`i, Hawai`i

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