Mercedes-Benz of Honolulu

★★★☆☆
Mercedes Benz – visit your local Mercedes dealer or visit us online and build your own Mercedes. Your specificartions. Your Mercedes.
  • 818 Kapiolani Blvd

    Honolulu, HI 96813

    Map & Directions
  • 808-592-5600

2.6667 3
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I was able to get an appt. very quickly with the use of a loaner vehicle. The staff was very friendly and knowledgeable. Will return for future service.

3
★★★★★

I was able to get an appt. very quickly with the use of a loaner vehicle. The staff was very friendly and knowledgeable. Will return for future service.

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I went in to see some of the cars to compare prices between getting a benz or a Lexus. Needless to say I purchased the Lexus just because of the poor service of Mercedes Benz alone.
The sales guy looked at me like how could I afford one of their cars. I was not dressy, just returning from a sports game with my children, I was made to feel like I wasn't rich enough to buy a car. I asked about financing and I was referred to a manager where he politely tried to persuade me to buy one of their second hand models.
That same day I went to Lexus and paid for a brand new car and paid by check for the entire amount.
I am never going back to Mercedes and recommend to others that they don't either.

0
★☆☆☆☆

I went in to see some of the cars to compare prices between getting a benz or a Lexus. Needless to say I purchased the Lexus just because of the poor service of Mercedes Benz alone.
The sales guy looked at me like how could I afford one of their cars. I was not dressy, just returning from a sports game with my children, I was made to feel like I wasn't rich enough to buy a car. I asked about financing and I was referred to a manager where he politely tried to persuade me to buy one of their second hand models.
That same day I went to Lexus and paid for a brand new car and paid by check for the entire amount.
I am never going back to Mercedes and recommend to others that they don't either.

Pros: BMW cars

Cons: Sales Team

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MB of Honolulu features the worst service department I have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light was on. I asked what that was? "Oh nothing to worry about" Oh yeah, except you can't get a safety inspection with it like that!

Then they tow it back in, and tell me it's $2000 more to fix! It's either that or I can (in his words) "Take it somewhere and have them remove the light bulb". REAL ETHICAL MB!!

Of course it took 3 weeks for them to tell me this, so I call the service manager and he tries to blackmail me saying he will give me $100 off if I buy the $1900 part! What a great deal!

I just had it towed home, I'll get someone else to fix it. I would stay away from owning a Benz in the Islands, these guys truly do not care one bit about their customers, it's strictly bottom line there. And by bottom line I mean you WILL get screwed!

0
★☆☆☆☆

MB of Honolulu features the worst service department I have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light was on. I asked what that was? "Oh nothing to worry about" Oh yeah, except you can't get a safety inspection with it like that!

Then they tow it back in, and tell me it's $2000 more to fix! It's either that or I can (in his words) "Take it somewhere and have them remove the light bulb". REAL ETHICAL MB!!

Of course it took 3 weeks for them to tell me this, so I call the service manager and he tries to blackmail me saying he will give me $100 off if I buy the $1900 part! What a great deal!

I just had it towed home, I'll get someone else to fix it. I would stay away from owning a Benz in the Islands, these guys truly do not care one bit about their customers, it's strictly bottom line there. And by bottom line I mean you WILL get screwed!

Pros: Nothing

Cons: Poor attitude starts at the top and flows down

 

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