Mercedes-Benz of Honolulu

★★★☆☆
  • 818 Kapiolani Blvd

    Honolulu, HI 96813

    Map & Directions
  • 808-592-5600

About Mercedes-Benz of Honolulu

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Mercedes-Benz
  • Mercedes-Benz
  • Mercedes-Benz
  • Mercedes-Benz
  • Mercedes-Benz
  • Used Cars
  • Auto Body Paint & Repair
  • Auto Detailing
  • Auto Parts & Accessories
  • Tires
Details
  • Mercedes-Benz
Hours
M-F 8:30am-7pm, Sa 9am-6pm, Su 10am-5pm
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • Invoice
  • MasterCard
  • Visa
Brands
  • Mercedes-Benz

Automotive

Automotive
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I was able to get an appt. very quickly with the use of a loaner vehicle. The staff was very friendly and knowledgeable. Will return for future service.

3
★★★★★

I was able to get an appt. very quickly with the use of a loaner vehicle. The staff was very friendly and knowledgeable. Will return for future service.

.

I went in to see some of the cars to compare prices between getting a benz or a Lexus. Needless to say I purchased the Lexus just because of the poor service of Mercedes Benz alone.
The sales guy looked at me like how could I afford one of their cars. I was not dressy, just returning from a sports game with my children, I was made to feel like I wasn't rich enough to buy a car. I asked about financing and I was referred to a manager where he politely tried to persuade me to buy one of their second hand models.
That same day I went to Lexus and paid for a brand new car and paid by check for the entire amount.
I am never going back to Mercedes and recommend to others that they don't either.

0
★☆☆☆☆

I went in to see some of the cars to compare prices between getting a benz or a Lexus. Needless to say I purchased the Lexus just because of the poor service of Mercedes Benz alone.
The sales guy looked at me like how could I afford one of their cars. I was not dressy, just returning from a sports game with my children, I was made to feel like I wasn't rich enough to buy a car. I asked about financing and I was referred to a manager where he politely tried to persuade me to buy one of their second hand models.
That same day I went to Lexus and paid for a brand new car and paid by check for the entire amount.
I am never going back to Mercedes and recommend to others that they don't either.

Pros: BMW cars

Cons: Sales Team

.

MB of Honolulu features the worst service department I have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light was on. I asked what that was? "Oh nothing to worry about" Oh yeah, except you can't get a safety inspection with it like that!

Then they tow it back in, and tell me it's $2000 more to fix! It's either that or I can (in his words) "Take it somewhere and have them remove the light bulb". REAL ETHICAL MB!!

Of course it took 3 weeks for them to tell me this, so I call the service manager and he tries to blackmail me saying he will give me $100 off if I buy the $1900 part! What a great deal!

I just had it towed home, I'll get someone else to fix it. I would stay away from owning a Benz in the Islands, these guys truly do not care one bit about their customers, it's strictly bottom line there. And by bottom line I mean you WILL get screwed!

0
★☆☆☆☆

MB of Honolulu features the worst service department I have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light was on. I asked what that was? "Oh nothing to worry about" Oh yeah, except you can't get a safety inspection with it like that!

Then they tow it back in, and tell me it's $2000 more to fix! It's either that or I can (in his words) "Take it somewhere and have them remove the light bulb". REAL ETHICAL MB!!

Of course it took 3 weeks for them to tell me this, so I call the service manager and he tries to blackmail me saying he will give me $100 off if I buy the $1900 part! What a great deal!

I just had it towed home, I'll get someone else to fix it. I would stay away from owning a Benz in the Islands, these guys truly do not care one bit about their customers, it's strictly bottom line there. And by bottom line I mean you WILL get screwed!

Pros: Nothing

Cons: Poor attitude starts at the top and flows down

Message from Mercedes-Benz of Honolulu

Mercedes-Benz of Honolulu offers sales of new and certified pre-owned vehicles, expert auto repairs, genuine Mercedes-Benz parts & custom tailored financing options! Give us a call or visit us at 818 Kapiolani Blvd, Honolulu, HI and see our new Mercedes-Benz vehicles today!

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