AAA Hawaii LLC

★★★☆☆
  • 1130 N Nimitz Hwy A170

    Honolulu, HI 96817

    Map & Directions
  • 808-593-2221

Hotels & Travel

Hotels & Travel
More choices in Honolulu:
Resultset_next

Naka's Travel Service

1647 Liliha St Honolulu, HI

Resultset_next

Hawaii Travel Wholesalers

1188 Bishop St # 2810 Honolulu, HI

2.5 2
Hi! Sign in to let us know how AAA Hawaii LLC was?
Write a Review
.

In my 33 years of membership, my experience today, 8/22/14, was totally unacceptable: it took AAA 2.5 hours to get a contractor to jump start my car; I received only one call back from dispatch telling me that AAA will be late (another 45 minutes that turned into an hour); One AAA rep. hung up on me, after telling me that he would route me to a supervisor (no one called me back); one representative talked to me like I was senile.
From my phone log:
9:15 am call to 800-222-4357 (Hawaii) to ask for assistance;
10:08 am call from AAA dispatch telling me that contractor will be late by 45 minutes;
10:47 am my call to AAA to ask about ETA; complained to rep., who said he'd call dispatch again and will transfer me to supervisor; either he or his supervisor disconnected the call; no one from AAA attempted to call me back;
10:50 am my call to AAA asking for update on battery assistance; was told they'd get a contractor to me within 20 minutes;
11:04 am received call from AAA - robotic voice telling me that a contractor will arrive at 11:45 pm -- I'd already told AAA during the 10:47 am and 10:50 am calls that I have to be at work by Noon. My work is over 45 minutes away.
11:04 am my call to AAA to ask that AAA speed up the contractor;
11:30 am my call to AAA to ask for ETA update;
11:21 am my call to AAA to ask AAA to expedite contractor.
11:38 am Ali'i Towing service finally shows up. Not the original contractor, who was a no-show.
Totally, totally unacceptable.

1
★☆☆☆☆

In my 33 years of membership, my experience today, 8/22/14, was totally unacceptable: it took AAA 2.5 hours to get a contractor to jump start my car; I received only one call back from dispatch telling me that AAA will be late (another 45 minutes that turned into an hour); One AAA rep. hung up on me, after telling me that he would route me to a supervisor (no one called me back); one representative talked to me like I was senile.
From my phone log:
9:15 am call to 800-222-4357 (Hawaii) to ask for assistance;
10:08 am call from AAA dispatch telling me that contractor will be late by 45 minutes;
10:47 am my call to AAA to ask about ETA; complained to rep., who said he'd call dispatch again and will transfer me to supervisor; either he or his supervisor disconnected the call; no one from AAA attempted to call me back;
10:50 am my call to AAA asking for update on battery assistance; was told they'd get a contractor to me within 20 minutes;
11:04 am received call from AAA - robotic voice telling me that a contractor will arrive at 11:45 pm -- I'd already told AAA during the 10:47 am and 10:50 am calls that I have to be at work by Noon. My work is over 45 minutes away.
11:04 am my call to AAA to ask that AAA speed up the contractor;
11:30 am my call to AAA to ask for ETA update;
11:21 am my call to AAA to ask AAA to expedite contractor.
11:38 am Ali'i Towing service finally shows up. Not the original contractor, who was a no-show.
Totally, totally unacceptable.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

AAA is very good for all your travel needs. They are good about giving you travelers' checks, and there is usually no line. When I needed help jump starting my car, they arrived in 25 minutes to help. If you are looking for auto insurance, though, AAA Hawaii doesn't do it directly, and you have to go through AIG Hawaii.

4
★★★★☆

AAA is very good for all your travel needs. They are good about giving you travelers' checks, and there is usually no line. When I needed help jump starting my car, they arrived in 25 minutes to help. If you are looking for auto insurance, though, AAA Hawaii doesn't do it directly, and you have to go through AIG Hawaii.

Was this review helpful to you?
Ratings_icons Ratings_icons

Editorial from

Full-service travel agency offers everything from air and hotel reservations to cruises and vacation packages.

 

Wait, you're the expert.

If you've been to or used AAA Hawaii LLC, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review