Thrifty Car Rental

★☆☆☆☆
Thrifty Saves You Money!
  • 3147 N Nimitz Hwy

    Honolulu, HI 96819

    Map & Directions
  • 800-847-4389

About Thrifty Car Rental

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Hours
Daily 5am-12am
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On pickup, the vehicle had worn out windshield wiper blades and the blades were missing parts. This is a problem when it rains every day in Hawaii this time of year. The brakes were worn out; they were pulling, squealing and binding. Immediately after leaving the location, the car TPMS light illuminated, indicating low tires. All of these issues are basic maintenance failures and create an unsafe vehicle. I used this vehicle to transport my wife and 1 year old daughter. I will not do business with a company that cuts corners and creates safety hazards.

In addition, the office was understaffed. The staff members were rude and impatient with the customers. No assistance was given during the vehicle check-out process and customers were instructed to fill out the forms and complete inspections themselves without any assistance offered.

The office was not actually at the Honolulu Airport as advertised on the website. The website specifically says ??Pick-up HONOLULU AIRPORT, HI, USA? and ??Return Same as pickup? (this is cut and paste off the website). No map was given and no instructions were offered as to where to bring back the vehicle at turn-in. We assumed that we brought it back to the airport rentals section with all of the other rental cars. We only discovered that the rental returns were not at the airport with all of the other rental company returns when were drove to the airport and could not find the Thrifty returns location. We had to call the 800 number to get directions. After explaining the problem to the representative on the phone, he offered no apology and defended the rental office. He explained that it was actually an off-site location and he said that ??you should have known to bring it back to where you picked it up? even though the location was advertised as being at the airport.

The staff was rude, the car was unsafe and the location was not as advertised. I will not do business with Thrifty again.

This is a copy paste of the review I left for them when then sent me an e-mail survey.

1
★☆☆☆☆

On pickup, the vehicle had worn out windshield wiper blades and the blades were missing parts. This is a problem when it rains every day in Hawaii this time of year. The brakes were worn out; they were pulling, squealing and binding. Immediately after leaving the location, the car TPMS light illuminated, indicating low tires. All of these issues are basic maintenance failures and create an unsafe vehicle. I used this vehicle to transport my wife and 1 year old daughter. I will not do business with a company that cuts corners and creates safety hazards.

In addition, the office was understaffed. The staff members were rude and impatient with the customers. No assistance was given during the vehicle check-out process and customers were instructed to fill out the forms and complete inspections themselves without any assistance offered.

The office was not actually at the Honolulu Airport as advertised on the website. The website specifically says ??Pick-up HONOLULU AIRPORT, HI, USA? and ??Return Same as pickup? (this is cut and paste off the website). No map was given and no instructions were offered as to where to bring back the vehicle at turn-in. We assumed that we brought it back to the airport rentals section with all of the other rental cars. We only discovered that the rental returns were not at the airport with all of the other rental company returns when were drove to the airport and could not find the Thrifty returns location. We had to call the 800 number to get directions. After explaining the problem to the representative on the phone, he offered no apology and defended the rental office. He explained that it was actually an off-site location and he said that ??you should have known to bring it back to where you picked it up? even though the location was advertised as being at the airport.

The staff was rude, the car was unsafe and the location was not as advertised. I will not do business with Thrifty again.

This is a copy paste of the review I left for them when then sent me an e-mail survey.

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