Mountain Slope Water Incorporated

★★☆☆☆
  • 1334 Young St Ste 105

    Honolulu, HI 96814

    Map & Directions
  • 808-589-1350

About Mountain Slope Water Incorporated

Categories
  • Food Stores
Details
  • Drinking Water

Food

Food
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Ian at Mt Slope water CO was referred to me by a friend so I was happy to skip the research involved in getting a quality water system. Ian really sounds like he knows his stuff as he has lots of years of experience. Ian says all the other stuff except for his is inferior as he "customizes" each system. Yeah, if your water has fewer TDS (solids) he gives you a weaker filter!

My initial call was returned after 3 messages over two days and he said he would try to install the following Monday if possible, and he would let me know. So Monday comes and he does not call, so at about 1PM on Monday I call and leave a message. He calls back and says he can't do it Monday and he meant to call but he did not have the number. I thought... well you called me back last week after I left my number twice...but no big deal.

So he had explained the options: rent a system for $30/month and have it maintained every 4 months. "the gold standard" which includes replacing filters and cleaning to clear out any bacteria. This is Ian's obvious choice for his customers, as he pushed it quite a bit. And by the way, all the other stuff out there at Costco, etc. is junk according to Ian....even the systems that cost several thousand dollars. Well all-righty then...lets get one.

I asked about just purchasing the basic model as we are only two in the household. Well, the price was quoted at $555!! with free installation and life-time warranty. He also said there was free 6 month or longer financing options. This seemed quite expensive but lifetime sounded good. Oh, but you need to have Ian service it once per year to maintain the warranty and that is $216 at current prices.

Ian also said I could get a 30 day free trial since I had been referred by a mutual friend. Then he says he checked with the office and they are no longer offering the 30 day trial. I thought, you are the owner with 25yrs experience and you checked with the office??!! Ok, now I am wondering what kind of dude this really is. He talks a good game, but now I am really getting a slimy feeling about him.

But honestly, the trial period did not matter that much to me as I was not going to rent anyway, so I said go ahead, but I asked if I could get a cash discount instead of using the "free" financing option. He said sure....he would not charge me the usual $85 install fee. Ok, so we agreed that he would take that off the earlier quoted price of $555. The tech installed it and then gave me the bill for $555. I said I had the cash discount coming. Well after getting Ian on the phone, he said the $85 gets added to the $555 for a regular installation price of $640!, not the quoted $555. ....and so now he was going to waive the regular $85 fee. I said no way and referred to his reneging on the free trial and that enough was enough. His immediate response was to say he had been doing this for 25 years and he is always clear about his terms and he was not going to do business with me and had the tech pull the installation! Apparently, problem solving, negotiation, and customer service are not his strong points. And also apparently, like the pope, he is infallible when communicating doctrine, water doctrine in his case. He certainly comes off like he thinks he is God's gift to the water filtering world, that is for sure.

The tech seemed to have seen this type of situation many times before. He also said they change filters annually, not every 4 months, as Ian led me to believe. And the bacteria cleaning that Ian says is vitally important amounts to 10 drops of bleach in each canister. But Ian says it takes over a year to train his technicians....after all this is rocket-science like work with changing the filters and all!

Anyway you look at it, Ian gets the price of a new system out of you each year and hence the lifetime warranty. This is a business that is ripe for some decent competition.

My choice was to get the RO system at Lowe's that is rated as the consumer reports "best buy" for $150 and have a professional plumber install it and save the other $400+. I figure I can change the filters and add some bleach myself....but....if you are into a totally overpriced filter provided by an extremely arrogant business owner with a healthy dose of sales-y slime thrown in, then Ian is definitely your man.

1
★☆☆☆☆

Ian at Mt Slope water CO was referred to me by a friend so I was happy to skip the research involved in getting a quality water system. Ian really sounds like he knows his stuff as he has lots of years of experience. Ian says all the other stuff except for his is inferior as he "customizes" each system. Yeah, if your water has fewer TDS (solids) he gives you a weaker filter!

My initial call was returned after 3 messages over two days and he said he would try to install the following Monday if possible, and he would let me know. So Monday comes and he does not call, so at about 1PM on Monday I call and leave a message. He calls back and says he can't do it Monday and he meant to call but he did not have the number. I thought... well you called me back last week after I left my number twice...but no big deal.

So he had explained the options: rent a system for $30/month and have it maintained every 4 months. "the gold standard" which includes replacing filters and cleaning to clear out any bacteria. This is Ian's obvious choice for his customers, as he pushed it quite a bit. And by the way, all the other stuff out there at Costco, etc. is junk according to Ian....even the systems that cost several thousand dollars. Well all-righty then...lets get one.

I asked about just purchasing the basic model as we are only two in the household. Well, the price was quoted at $555!! with free installation and life-time warranty. He also said there was free 6 month or longer financing options. This seemed quite expensive but lifetime sounded good. Oh, but you need to have Ian service it once per year to maintain the warranty and that is $216 at current prices.

Ian also said I could get a 30 day free trial since I had been referred by a mutual friend. Then he says he checked with the office and they are no longer offering the 30 day trial. I thought, you are the owner with 25yrs experience and you checked with the office??!! Ok, now I am wondering what kind of dude this really is. He talks a good game, but now I am really getting a slimy feeling about him.

But honestly, the trial period did not matter that much to me as I was not going to rent anyway, so I said go ahead, but I asked if I could get a cash discount instead of using the "free" financing option. He said sure....he would not charge me the usual $85 install fee. Ok, so we agreed that he would take that off the earlier quoted price of $555. The tech installed it and then gave me the bill for $555. I said I had the cash discount coming. Well after getting Ian on the phone, he said the $85 gets added to the $555 for a regular installation price of $640!, not the quoted $555. ....and so now he was going to waive the regular $85 fee. I said no way and referred to his reneging on the free trial and that enough was enough. His immediate response was to say he had been doing this for 25 years and he is always clear about his terms and he was not going to do business with me and had the tech pull the installation! Apparently, problem solving, negotiation, and customer service are not his strong points. And also apparently, like the pope, he is infallible when communicating doctrine, water doctrine in his case. He certainly comes off like he thinks he is God's gift to the water filtering world, that is for sure.

The tech seemed to have seen this type of situation many times before. He also said they change filters annually, not every 4 months, as Ian led me to believe. And the bacteria cleaning that Ian says is vitally important amounts to 10 drops of bleach in each canister. But Ian says it takes over a year to train his technicians....after all this is rocket-science like work with changing the filters and all!

Anyway you look at it, Ian gets the price of a new system out of you each year and hence the lifetime warranty. This is a business that is ripe for some decent competition.

My choice was to get the RO system at Lowe's that is rated as the consumer reports "best buy" for $150 and have a professional plumber install it and save the other $400+. I figure I can change the filters and add some bleach myself....but....if you are into a totally overpriced filter provided by an extremely arrogant business owner with a healthy dose of sales-y slime thrown in, then Ian is definitely your man.

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.

Mountain Slope has been in business many years, and they provide bottled water for both residential use and business use.
They are one of several local businesses who can provide you with a product and service, too.

3
★★★☆☆

Mountain Slope has been in business many years, and they provide bottled water for both residential use and business use.
They are one of several local businesses who can provide you with a product and service, too.

Was this review helpful to you?
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