Jessica's Gems

★★★★☆

About Jessica's Gems

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Lahaina Gems

867 Front St Lahaina, HI

3.6667 3
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Their customer service was good for me, they treated me well:
I bought a black pearl here which when I got home I sent back as there were tiny inclusions I hadn't noticed before. They actually changed it for me twice, and each time they changed the bezel, until I had one I was happy with. I don't like the slick 'glowing review' here - sounds false, like it was put there by the business themselves!

4
★★★★☆

Their customer service was good for me, they treated me well:
I bought a black pearl here which when I got home I sent back as there were tiny inclusions I hadn't noticed before. They actually changed it for me twice, and each time they changed the bezel, until I had one I was happy with. I don't like the slick 'glowing review' here - sounds false, like it was put there by the business themselves!

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This locally-owned business has been a personal favorite--one of the few businesses that have been opened on Maui for over 25 years! The manager has been there forever, and I understand she hand picks the stores colorful South Sea pearl and gemstone arrangements. I love the way some of my nicer pieces from there have literally turned heads! Definitely at the top of my list--just in case I see another "must have"!

5
★★★★★

This locally-owned business has been a personal favorite--one of the few businesses that have been opened on Maui for over 25 years! The manager has been there forever, and I understand she hand picks the stores colorful South Sea pearl and gemstone arrangements. I love the way some of my nicer pieces from there have literally turned heads! Definitely at the top of my list--just in case I see another "must have"!

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I recently made a purchase at Jessica's Gems and felt like I was taken. I purchased a Catherine "Cici" Conarroe pendant and they charged me $25 for an 18" piece of black nylon cord, which I was later told was hard to get on the island. I found plenty of them at Walmart for a few bucks with pendants attached. When I questioned them, they told me buyer beware. No returns, not going back there.

1
★★☆☆☆

I recently made a purchase at Jessica's Gems and felt like I was taken. I purchased a Catherine "Cici" Conarroe pendant and they charged me $25 for an 18" piece of black nylon cord, which I was later told was hard to get on the island. I found plenty of them at Walmart for a few bucks with pendants attached. When I questioned them, they told me buyer beware. No returns, not going back there.

Pros: Nice items made by suppliers

Cons: Buy them somewhere else

 

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