Secret Nails

★★★☆☆
  • 2600 Edgewood Rd SW 360

    Cedar Rapids, IA 52404

    Map & Directions
  • 319-390-8877

About Secret Nails

Details
Hours
Mon. - Sat. 10am - 9pm;Sun. 12am - 6pm
3.25 4
Hi! Sign in to let us know how Secret Nails was?
Write a Review
.

I miss my nail salon back at home, so after my less-than-impressed visit to Nadia's in Cedar Rapids, I wanted to find a cheaper nail salon that still gave good manicures. I sort of found Secret Nails by accident. I had initially planned to go to Regal Nails, but I never found the place. I ended up at Westdale Mall figuring there had to be a nail place somewhere in the mall. Sure enough Secret Nails was listed on the store directory. I headed on over to the place and walked in. They were a little busy, so I figured I might have to wait a bit. They took me immediately and told me to pick my nail color off the wall of polishes. I had my own OPI color, so I opted for that instead. The woman at the counter motioned for me to sit down at the last nail station on the right-hand side. After I sat down, I was immediately "greeted" by an old, crotchety Vietnamese lady.

She slammed down a bowl of warm water in front of me and told me to put my hands in. She then came back with her tools and other items and sat down across from me. She pulled my right hand out of the water and I lifted both my hands out. She immediately yelled "NO! ONE HAND!" and pushed my left hand back into the water. She then worked on my nails, pushing down the cuticles and clipping them off. I have very sensitive cuticles and nail beds, which I told her. But still, she clipped and ripped away. At one point, she was cleaning up the cuticle on my left ring-finger and ripped out my cuticle so hard that I pulled my hand away and said "ouch!" She proceeded to laugh and then took my hand back to finish working. After she was done, she showed me the tip of the tool to show me how much of my cuticles she removed. I'm not an idiot, I know how bad my cuticles were...not to mention I'm bleeding because you ripped out my skin.

After she finished my cuticles and rubbing lotion on my hands...the conversation went a little like this.

Old lady: YOU PAY NOW!
Me: Um...excuse me?
Old Lady: YOU PAY NOW!
Me: No, I pay when you finish my nails. You do crap job, you no get paid.
Old Lady: YOU PAY NOW, NO MESS UP NAILS LATER.
Me: Fine.

I pulled out my debit card and the woman hastily took it to the front counter to charge it. When she came back, she handed me the receipt and a pen. She then glared over my shoulder and watched me sign it. I couldn't figure out why she'd want to watch me sign it. But then I realized why. She wanted me to give her a good tip. My thought was confirmed when she took the receipt out of my hand and pretty much examined it, along with her co-worker sitting next to her. She then said "Oh, rich American girl give good 3-dolla tip!"

At that point, I just wanted her to finish my frickin manicure. While she was painting my nails, three high school girls walked in. They stood around the counter for a while, checking out the sample colors and the fake nail options. The staff was pretty rude to them too...pushing them to all get their nails done, even though only two of them wanted manicures.

As the old lady finished painting my nails, she took out a shot glass of nail polish remover and a brush in order to take off the paint that had gotten on my finger instead of my nail. The brush was obviously way too thick and took off polish on the sides of my nail. I asked her if she could fix it, but she refused. She cleaned off the table and turned on a fan for me to dry my nails. After three minutes of sitting in front of the fan, the old lady (who was now plopped down in front of the TV), told me my nails were dry. I knew my nails were still wet, but I left anyway. I honestly didn't care anymore and I just wanted to leave.

While I was leaving, I noticed the three high schools girls were leaving as well...but boy were they pissed! They were swearing and cursing at the staff at the nail place for being rude to them...which is fine, because honestly, they deserved it.

I will never, ever return to Secret Nails. It's a hole in the wall that's unsanitary with crappy ventilation and an extremely rude staff. I don't pay $13 for a manicure to be treated like crap and have a crappy job done to my nails. Forget that! Completely avoid this place...like the plague.

1
★☆☆☆☆

I miss my nail salon back at home, so after my less-than-impressed visit to Nadia's in Cedar Rapids, I wanted to find a cheaper nail salon that still gave good manicures. I sort of found Secret Nails by accident. I had initially planned to go to Regal Nails, but I never found the place. I ended up at Westdale Mall figuring there had to be a nail place somewhere in the mall. Sure enough Secret Nails was listed on the store directory. I headed on over to the place and walked in. They were a little busy, so I figured I might have to wait a bit. They took me immediately and told me to pick my nail color off the wall of polishes. I had my own OPI color, so I opted for that instead. The woman at the counter motioned for me to sit down at the last nail station on the right-hand side. After I sat down, I was immediately "greeted" by an old, crotchety Vietnamese lady.

She slammed down a bowl of warm water in front of me and told me to put my hands in. She then came back with her tools and other items and sat down across from me. She pulled my right hand out of the water and I lifted both my hands out. She immediately yelled "NO! ONE HAND!" and pushed my left hand back into the water. She then worked on my nails, pushing down the cuticles and clipping them off. I have very sensitive cuticles and nail beds, which I told her. But still, she clipped and ripped away. At one point, she was cleaning up the cuticle on my left ring-finger and ripped out my cuticle so hard that I pulled my hand away and said "ouch!" She proceeded to laugh and then took my hand back to finish working. After she was done, she showed me the tip of the tool to show me how much of my cuticles she removed. I'm not an idiot, I know how bad my cuticles were...not to mention I'm bleeding because you ripped out my skin.

After she finished my cuticles and rubbing lotion on my hands...the conversation went a little like this.

Old lady: YOU PAY NOW!
Me: Um...excuse me?
Old Lady: YOU PAY NOW!
Me: No, I pay when you finish my nails. You do crap job, you no get paid.
Old Lady: YOU PAY NOW, NO MESS UP NAILS LATER.
Me: Fine.

I pulled out my debit card and the woman hastily took it to the front counter to charge it. When she came back, she handed me the receipt and a pen. She then glared over my shoulder and watched me sign it. I couldn't figure out why she'd want to watch me sign it. But then I realized why. She wanted me to give her a good tip. My thought was confirmed when she took the receipt out of my hand and pretty much examined it, along with her co-worker sitting next to her. She then said "Oh, rich American girl give good 3-dolla tip!"

At that point, I just wanted her to finish my frickin manicure. While she was painting my nails, three high school girls walked in. They stood around the counter for a while, checking out the sample colors and the fake nail options. The staff was pretty rude to them too...pushing them to all get their nails done, even though only two of them wanted manicures.

As the old lady finished painting my nails, she took out a shot glass of nail polish remover and a brush in order to take off the paint that had gotten on my finger instead of my nail. The brush was obviously way too thick and took off polish on the sides of my nail. I asked her if she could fix it, but she refused. She cleaned off the table and turned on a fan for me to dry my nails. After three minutes of sitting in front of the fan, the old lady (who was now plopped down in front of the TV), told me my nails were dry. I knew my nails were still wet, but I left anyway. I honestly didn't care anymore and I just wanted to leave.

While I was leaving, I noticed the three high schools girls were leaving as well...but boy were they pissed! They were swearing and cursing at the staff at the nail place for being rude to them...which is fine, because honestly, they deserved it.

I will never, ever return to Secret Nails. It's a hole in the wall that's unsanitary with crappy ventilation and an extremely rude staff. I don't pay $13 for a manicure to be treated like crap and have a crappy job done to my nails. Forget that! Completely avoid this place...like the plague.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I moved back to the Cedar Rapids area from Davenport. I loved Cali Nails in Davenport and was afraid I would not find a nail salon to match here. To my surprise Secret Nails fit the bill! In other reviews I saw that some complained about the language barrier, but girls if you want good nails get used to it. I have yet to find a good nail salon that was fluent in English.

4
★★★★☆

I moved back to the Cedar Rapids area from Davenport. I loved Cali Nails in Davenport and was afraid I would not find a nail salon to match here. To my surprise Secret Nails fit the bill! In other reviews I saw that some complained about the language barrier, but girls if you want good nails get used to it. I have yet to find a good nail salon that was fluent in English.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had bought a gift certificate here around christmas and they were very pleasant to deal with and there was nothing bad about the transaction. The lady that helped me gave me a discount on a package that saved me $15-$20 or so. Highly recommend them to anyone and have known many people who have also had good experiences.

PROS: Good service.
CONS: Located in westdale mall. Hard to understand sometimes.

4
★★★★☆

I had bought a gift certificate here around christmas and they were very pleasant to deal with and there was nothing bad about the transaction. The lady that helped me gave me a discount on a package that saved me $15-$20 or so. Highly recommend them to anyone and have known many people who have also had good experiences.

PROS: Good service.
CONS: Located in westdale mall. Hard to understand sometimes.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I got my nails done and a pedicure. It was a very nice place. They were very experienced. The ladies were nice, but they didn't speak much english. They did a wonderful job on my nails. It is always a treat to get them done and spend some mommy time.

4
★★★★☆

I got my nails done and a pedicure. It was a very nice place. They were very experienced. The ladies were nice, but they didn't speak much english. They did a wonderful job on my nails. It is always a treat to get them done and spend some mommy time.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Secret Nails, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review