Aqua Palace Spas & Pools

★☆☆☆☆
  • 810 Woodbury Ave

    Council Bluffs, IA 51503

    Map & Directions
  • 712-329-4180

About Aqua Palace Spas & Pools

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Details
Hours
Sun Closed;Mon: 10:00 a.m.-7:00 p.m.;Tue: 10:00 a.m.-7:00 p.m.;Wed: 10:00 a.m.-7:00 p.m.;Thu: 10:00 a.m.-7:00 p.m.;Fri: 10:00 a.m.-7:00 p.m.;Sat: 10:00 a.m.-6:00 p.m.;

Home & Garden

Home & Garden
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Last year I purchased a cover for my above ground pool on the internet for $29.99 with free shipping. Needless to say it did not survive last years winter, so I decided maybe this is one of those things I should spend a little more for and purchase locally. I went to Aqua Palace and told them the story and they said sure their cover would definately be better. I purchased a cover from them for $65.98 and a air pillow for $10.99. I got home and opened the box and immediately realized this was the exact same cover I had purchase on the internet. I even had the product sheet and warranty sheet from the internet cover and they were identical. I took the cover back and told them of what I had found and told them I was not interested in keeping this cover. I was then told they would only issue me a store credit. I told them I was not interested in purchasing anything else from their store, I was told they would have the owner call me. After two weeks I had not heard anything, so I called them and reminded to have the owner call. After another two weeks I still did not hear anything, so I stopped by the store to talk to the owner in person. I was told he was not in, and he was a very busy man, I told them I am very busy too and really didn't appreciate my time being wasted either. They said they would give him the message. After another week I still didn't hear anything so I the Next Saturday I went back to the store ( I had been told he was usually at the store on Saturday).\r\nAfter waiting quite some time he finally came out to talk to me. He continued to say he would only give me store credit and that there would certainly be something I would need next summer. I told him I had no interest in letting him keep my $82.36 with nothing to show for it. He said that was too bad and that Wal-Mart, Menards, and many others use this same policy. I told him this simply was not true, and I had just the day before received a cash refund from Menards for a towel rack that was not what I needed. He continued to refuse to give me a refund and said I would have to use my instore credit. I told him by now I had no interest in ever doing business with them again, and the principle of how I had been treated was now way more important than the money. Also I have since purchased a much better cover with 15 year 3 year full warranty from the internet for $39.95 delivered, and a pillow for $5.95 delivered, and they are truly much better quality. This store truly sells very cheap products at an inflated price, and really doesn't care about their customers.

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★☆☆☆☆

Last year I purchased a cover for my above ground pool on the internet for $29.99 with free shipping. Needless to say it did not survive last years winter, so I decided maybe this is one of those things I should spend a little more for and purchase locally. I went to Aqua Palace and told them the story and they said sure their cover would definately be better. I purchased a cover from them for $65.98 and a air pillow for $10.99. I got home and opened the box and immediately realized this was the exact same cover I had purchase on the internet. I even had the product sheet and warranty sheet from the internet cover and they were identical. I took the cover back and told them of what I had found and told them I was not interested in keeping this cover. I was then told they would only issue me a store credit. I told them I was not interested in purchasing anything else from their store, I was told they would have the owner call me. After two weeks I had not heard anything, so I called them and reminded to have the owner call. After another two weeks I still did not hear anything, so I stopped by the store to talk to the owner in person. I was told he was not in, and he was a very busy man, I told them I am very busy too and really didn't appreciate my time being wasted either. They said they would give him the message. After another week I still didn't hear anything so I the Next Saturday I went back to the store ( I had been told he was usually at the store on Saturday).\r\nAfter waiting quite some time he finally came out to talk to me. He continued to say he would only give me store credit and that there would certainly be something I would need next summer. I told him I had no interest in letting him keep my $82.36 with nothing to show for it. He said that was too bad and that Wal-Mart, Menards, and many others use this same policy. I told him this simply was not true, and I had just the day before received a cash refund from Menards for a towel rack that was not what I needed. He continued to refuse to give me a refund and said I would have to use my instore credit. I told him by now I had no interest in ever doing business with them again, and the principle of how I had been treated was now way more important than the money. Also I have since purchased a much better cover with 15 year 3 year full warranty from the internet for $39.95 delivered, and a pillow for $5.95 delivered, and they are truly much better quality. This store truly sells very cheap products at an inflated price, and really doesn't care about their customers.

Message from Aqua Palace Spas & Pools

Are you in need of Parts and Supplies, remodeling, pump repair or even swimming pool construction? Come to us for all of your spa, pool or sauna needs including our extensive selection of spa & pool chemicals and accessories!

More about Aqua Palace Spas & Pools

Aqua Palace Spas & Pools in Council Bluffs, just minutes from Omaha, is a family-owned business that’s all about the fun, relaxation and therapy found in water and in saunas. We are conveniently located right off I-80 in Council Bluffs with a 5,000 square foot indoor showroom as well as a large outside pool garden. We host the largest indoor and outdoor showroom for hot tubs, saunas, above ground pools and in-ground swimming pools. At Aqua Palace you can be assured of getting small town integrity, an educational presentation and a totally enjoyable buying experience.

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