Hicklin Power Sports

★★☆☆☆
  • 3160 SE Grimes Blvd Ste 700

    Grimes, IA 50111

    Map & Directions
  • 515-986-4880

2.3333 3
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I have been to this dealer since the name changed to Hicklin and I am NOT impressed. I have an older Yamaha and I have visited their store for parts to service my bike because I like to support local business when I can. You may be greeted enthusiastically when you walk in the door, but as soon as they figure out you are not there to buy a new bike, they could care less. Upon my last visit, I was ignored at the parts counter by a middle-aged gentleman while a younger worker sat at an adjacent counter, also ignoring my presence. Finally someone (I presume the owner) walked by and asked if he could help me. He called another young worker out from the back (high school age). When I explained the part I was after he snickered to the other young coworker who had previously ignored me before going to the back room for several minutes. When he came back he told me they don't carry the part. And that was it. He didn't offer to look to see if he could order the part or provide any other assistance. When I asked if he could order the part he told me "I can't do that" (not offering any further explanation or offering to get help from someone who "can" order the part for me).

At this point I was already pretty put-off by the poor service, so I just gave an annoyed laugh and started to walk away. A female worker observed the scene and she seemed to be pretty amused, but offered no assistance. The same gentleman whom I presume to be the owner caught the tail end of the poor service I had received and he stepped in to help. He called me over to another desk where another high school age kid was working (who had ignored me when I first came in the door). The owner helped the kid look up the part for several minutes before telling me that Yamaha does not supply the part but he could help me find an aftermarket supplier.

This last visit was my third visit to Hicklin, each time receiving similar treatment. I can certainly understand that they cannot provide a part that Yamaha no longer manufactures, but what is up with the poor service and workers who clearly don't give a sh!t? Clearly, if you are not visiting their store to buy a new bike, they don't care to serve you. And why would I buy a new bike from Hicklin if the service I receive after the sale is going to be like this? When I need to buy parts for the bike I've purchased from them, I will likely get the same treatment. When I'm ready to buy a new bike, I'm going to take my business elsewhere to a dealer who cares about parts and service after the sale. Yes, they may make less money (sometimes perhaps no money) from the sale of parts versus the sale of a new vehicle....but good service after the sale and a friendly and helpful parts department are important to retaining customers.

I will not visit this store again and when I'm ready to cut a check for a new bike, another dealer will get my business. That dealer will have helpful parts department staff who will not snicker when I approach them for assistance.

0
★☆☆☆☆

I have been to this dealer since the name changed to Hicklin and I am NOT impressed. I have an older Yamaha and I have visited their store for parts to service my bike because I like to support local business when I can. You may be greeted enthusiastically when you walk in the door, but as soon as they figure out you are not there to buy a new bike, they could care less. Upon my last visit, I was ignored at the parts counter by a middle-aged gentleman while a younger worker sat at an adjacent counter, also ignoring my presence. Finally someone (I presume the owner) walked by and asked if he could help me. He called another young worker out from the back (high school age). When I explained the part I was after he snickered to the other young coworker who had previously ignored me before going to the back room for several minutes. When he came back he told me they don't carry the part. And that was it. He didn't offer to look to see if he could order the part or provide any other assistance. When I asked if he could order the part he told me "I can't do that" (not offering any further explanation or offering to get help from someone who "can" order the part for me).

At this point I was already pretty put-off by the poor service, so I just gave an annoyed laugh and started to walk away. A female worker observed the scene and she seemed to be pretty amused, but offered no assistance. The same gentleman whom I presume to be the owner caught the tail end of the poor service I had received and he stepped in to help. He called me over to another desk where another high school age kid was working (who had ignored me when I first came in the door). The owner helped the kid look up the part for several minutes before telling me that Yamaha does not supply the part but he could help me find an aftermarket supplier.

This last visit was my third visit to Hicklin, each time receiving similar treatment. I can certainly understand that they cannot provide a part that Yamaha no longer manufactures, but what is up with the poor service and workers who clearly don't give a sh!t? Clearly, if you are not visiting their store to buy a new bike, they don't care to serve you. And why would I buy a new bike from Hicklin if the service I receive after the sale is going to be like this? When I need to buy parts for the bike I've purchased from them, I will likely get the same treatment. When I'm ready to buy a new bike, I'm going to take my business elsewhere to a dealer who cares about parts and service after the sale. Yes, they may make less money (sometimes perhaps no money) from the sale of parts versus the sale of a new vehicle....but good service after the sale and a friendly and helpful parts department are important to retaining customers.

I will not visit this store again and when I'm ready to cut a check for a new bike, another dealer will get my business. That dealer will have helpful parts department staff who will not snicker when I approach them for assistance.

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I went into hawkeye yamaha the other day and bought a brand new 2008 R6. They have changed their name to Hicklin Power Sports Yamaha and its under new ownership and a whole lot of new faces. They have kept some of the old people, but I think the new owner really has kicked them into shape. I got the best price on my R6 and they prepped it and everything for me while I paid and all that. The owner was really friendly too. I don't know what the other guy who wrote a review had problems with I got all my paper work (titling etc) all taken care of and they did it perfectly. They even had a nice riding jacket I bought too. These guys are great and I suggest it if you want a jetski, atv, or a bike.

2
★★★★★

I went into hawkeye yamaha the other day and bought a brand new 2008 R6. They have changed their name to Hicklin Power Sports Yamaha and its under new ownership and a whole lot of new faces. They have kept some of the old people, but I think the new owner really has kicked them into shape. I got the best price on my R6 and they prepped it and everything for me while I paid and all that. The owner was really friendly too. I don't know what the other guy who wrote a review had problems with I got all my paper work (titling etc) all taken care of and they did it perfectly. They even had a nice riding jacket I bought too. These guys are great and I suggest it if you want a jetski, atv, or a bike.

Pros: Great selection and price

Cons: nothing

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I recently bought and atv at this dealership and under iowa law they are required to issue the buyer a "registration applied for card" which I did not receive. When I told the dealership this they simply told me that its not their problem and I have been lied to by their salesman, mark, several times so he could cover his own mistake. They also have an unsatisfactory rating with the business bureau for failure to resolve complaints. Yamaha is a good machine but you would be better off going somewhere else.

0
★☆☆☆☆

I recently bought and atv at this dealership and under iowa law they are required to issue the buyer a "registration applied for card" which I did not receive. When I told the dealership this they simply told me that its not their problem and I have been lied to by their salesman, mark, several times so he could cover his own mistake. They also have an unsatisfactory rating with the business bureau for failure to resolve complaints. Yamaha is a good machine but you would be better off going somewhere else.

Pros: good vehicle selection

Cons: poor customer service

 

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