West Branch Ford

★★★☆☆
  • 346 W Main St

    West Branch, IA 52358

    Map & Directions
  • 319-643-2123

3.0 2
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I bought a used truck there a year ago and within three months the clutch went out, then they overcharged their estimate by $200. Buyer beware!!!!!! I have done my own mechanic work for years ( I am 47), but I thought since I bought the truck there. they should repair it. Never again! since buying the truck a year ago, I have replaced the brakes, tires, shocks, afore mentioned clutch, and now the tie rods are shot. If they inspected their vehicles as they say they do, they could have at least warned me about some of the problems. The real capper was the clutch problem, this is the first time I have ever had a shop give me an estimate, then blow it so bad, and not even offer to work with me on the over charge. I will NEVER do business here again!!!!!!!! When I buy a vehicle from a dealer, and pay dealer price, I assume it will have at least a cursory inspection, apparently I should not assume.

Dean G Kirby

PROS:
CONS: nothing but

1
★☆☆☆☆

I bought a used truck there a year ago and within three months the clutch went out, then they overcharged their estimate by $200. Buyer beware!!!!!! I have done my own mechanic work for years ( I am 47), but I thought since I bought the truck there. they should repair it. Never again! since buying the truck a year ago, I have replaced the brakes, tires, shocks, afore mentioned clutch, and now the tie rods are shot. If they inspected their vehicles as they say they do, they could have at least warned me about some of the problems. The real capper was the clutch problem, this is the first time I have ever had a shop give me an estimate, then blow it so bad, and not even offer to work with me on the over charge. I will NEVER do business here again!!!!!!!! When I buy a vehicle from a dealer, and pay dealer price, I assume it will have at least a cursory inspection, apparently I should not assume.

Dean G Kirby

PROS:
CONS: nothing but

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I took my car to west branch ford located in west branch iowa for a oil change and the service department was very friendly and helpful, they checked over my whole car and made sure everything was good. I would go to West Branch Ford again.. Outstanding service

5
★★★★★

I took my car to west branch ford located in west branch iowa for a oil change and the service department was very friendly and helpful, they checked over my whole car and made sure everything was good. I would go to West Branch Ford again.. Outstanding service

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