Service Master Co

★★★☆☆
Restoring Peace of Mind
  • 20847 Osprey Ave

    Mason City, IA 50401

    Map & Directions
  • 641-424-0155

Personal Services

Personal Services
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Had my carpet cleaned and it cost at least 20-30% more than what I was planning on based on what they'd told me on the phone (I had a detailed phone conversation with them when I scheduled the cleaning appointment.) The carpet was soaking wet when they left and will take at least 2 days to dry completely. I understand that the carpet will be somewhat damp for a while but I guess I wasn't planning on it being "soaking wet." I wish I had shopped around more before using this provider because I am sure there are better services out there and I feel "ripped off."

2
★★☆☆☆

Had my carpet cleaned and it cost at least 20-30% more than what I was planning on based on what they'd told me on the phone (I had a detailed phone conversation with them when I scheduled the cleaning appointment.) The carpet was soaking wet when they left and will take at least 2 days to dry completely. I understand that the carpet will be somewhat damp for a while but I guess I wasn't planning on it being "soaking wet." I wish I had shopped around more before using this provider because I am sure there are better services out there and I feel "ripped off."

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This review is to question the previous review. ServiceMaster Clean of Mason City does not clean or dry category 3 water damaged carpet and pad. When ServiceMaster Clean goes to any water damage job the first question we ask is what the source of the water damage was. Category 1 water damage is water that has run from a clean water source, in which there are no contaminates in the water and we can dry and clean the area. Category 2 water is water that has contaminates in it, but is not what the industry considers black water. When we encounter category, 2 water the excess water would be extracted and then the carpet pad would be removed and the carpet dried and cleaned and the carpet pad replaced. Flood Water situations are considered Category 3 water (Black Water), because you do not know what is in the water. The excess water is extracted and the carpet pad and carpet is removed with no exceptions. When we ask the home owner where the water came from and they tell a different story then where the water actually came from, we at ServiceMaster can only go by what the home owner tells us. If there is any question to where the water actually came from ServiceMaster will favor on the Category of water that best protects the home owner. All disaster restoration companies are governed by the IICRC 500 (Standard and Reference Guide for Professionals Water Damage Restoration) which is ANSI approved.

5
★★★★★

This review is to question the previous review. ServiceMaster Clean of Mason City does not clean or dry category 3 water damaged carpet and pad. When ServiceMaster Clean goes to any water damage job the first question we ask is what the source of the water damage was. Category 1 water damage is water that has run from a clean water source, in which there are no contaminates in the water and we can dry and clean the area. Category 2 water is water that has contaminates in it, but is not what the industry considers black water. When we encounter category, 2 water the excess water would be extracted and then the carpet pad would be removed and the carpet dried and cleaned and the carpet pad replaced. Flood Water situations are considered Category 3 water (Black Water), because you do not know what is in the water. The excess water is extracted and the carpet pad and carpet is removed with no exceptions. When we ask the home owner where the water came from and they tell a different story then where the water actually came from, we at ServiceMaster can only go by what the home owner tells us. If there is any question to where the water actually came from ServiceMaster will favor on the Category of water that best protects the home owner. All disaster restoration companies are governed by the IICRC 500 (Standard and Reference Guide for Professionals Water Damage Restoration) which is ANSI approved.

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We called service master for help after our basement flooded. They stopped at our house and installed 5 fans and 2 dehumidifiers in our basement when we were at work. They called to tell us that they would be able to save our carpet pad and would be back when it was dry to chemically treat the carpet and pad so that it would not mold. They were not upfront about the price and avoided our repeated questions on the cost. After 5 days with the equipment our carpet pad was still wet. At that time a Representative from FEMA stopped and said we needed to throw away the carpet pad because it would mold and by keeping it in our basement it ruined our baseboards and sheet rock. We were told by FEMA that we had done the worst possible thing by not immediately throwing out the carpet pad. After removing the pad our carpet was dry in a day. After causing all the additional time and cost - we received our bill from service master. $2,200. They provided no services other than installing the fans and dehumidifiers. That was all rental. Cost to replace the pad was about $350. They were rude and would not discuss the matter. They threatened to sue. We have seen several others that have had very similar experiences. You can check out on line how many lawsuits they have been involved. Do not use service master.

1
★☆☆☆☆

We called service master for help after our basement flooded. They stopped at our house and installed 5 fans and 2 dehumidifiers in our basement when we were at work. They called to tell us that they would be able to save our carpet pad and would be back when it was dry to chemically treat the carpet and pad so that it would not mold. They were not upfront about the price and avoided our repeated questions on the cost. After 5 days with the equipment our carpet pad was still wet. At that time a Representative from FEMA stopped and said we needed to throw away the carpet pad because it would mold and by keeping it in our basement it ruined our baseboards and sheet rock. We were told by FEMA that we had done the worst possible thing by not immediately throwing out the carpet pad. After removing the pad our carpet was dry in a day. After causing all the additional time and cost - we received our bill from service master. $2,200. They provided no services other than installing the fans and dehumidifiers. That was all rental. Cost to replace the pad was about $350. They were rude and would not discuss the matter. They threatened to sue. We have seen several others that have had very similar experiences. You can check out on line how many lawsuits they have been involved. Do not use service master.

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