McGregors Furniture & Mattress

★★★☆☆
  • 2410 Crossroads Ctr

    Waterloo, IA 50702

    Map & Directions
  • 319-234-7575

About McGregors Furniture & Mattress

Hours
Sun 12pm-5pm, Mon-Sat 10am-6pm

Home & Garden

Home & Garden
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We paid in full for 3 items that we were told we would receive in in around 4 weeks. We were moving to a new house in 4 weeks so it was going to work perfect to deliver to the new home. We called a week before just to verify that the 3 items would be delivered and they told us they had only received 2 of the items and not the third. They said the third item would be a couple more weeks yet and they would only deliver 2 of the items for free and we would need to pay for the third item. I talked to the store manager and the owner and they both got very upset with me when I suggested they should cover the shipping because they missed the delivery dates. They said it was estimated and are not liable- which I could understand a couple days- but it has now been over a month since we paid in full on 3 pieces of furnitures and they still have not been delivered to our house. We are currently sitting on the floor in our new house waiting on it while the owner and store manager argue with me on paying the $50 it would cost to get the items shipped to our house. The staff was very unprofessional while talking with them on the phone (store manager hung up on me) and McGregor's made us feel like they got us to spend the money and now we needed to be happy with the poor customer service. Do not recommend any one to purchase from this store. I just read Google Reviews on McGregor's and it appears this has happened to multiple customers in the past.

1
★☆☆☆☆

We paid in full for 3 items that we were told we would receive in in around 4 weeks. We were moving to a new house in 4 weeks so it was going to work perfect to deliver to the new home. We called a week before just to verify that the 3 items would be delivered and they told us they had only received 2 of the items and not the third. They said the third item would be a couple more weeks yet and they would only deliver 2 of the items for free and we would need to pay for the third item. I talked to the store manager and the owner and they both got very upset with me when I suggested they should cover the shipping because they missed the delivery dates. They said it was estimated and are not liable- which I could understand a couple days- but it has now been over a month since we paid in full on 3 pieces of furnitures and they still have not been delivered to our house. We are currently sitting on the floor in our new house waiting on it while the owner and store manager argue with me on paying the $50 it would cost to get the items shipped to our house. The staff was very unprofessional while talking with them on the phone (store manager hung up on me) and McGregor's made us feel like they got us to spend the money and now we needed to be happy with the poor customer service. Do not recommend any one to purchase from this store. I just read Google Reviews on McGregor's and it appears this has happened to multiple customers in the past.

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We got a bedroom set here last year. The selection they had was extensive and the salesperson we worked with was helpful and friendly. The price wasn't a bargain, but probably reasonable for good quality stuff.

4
★★★★☆

We got a bedroom set here last year. The selection they had was extensive and the salesperson we worked with was helpful and friendly. The price wasn't a bargain, but probably reasonable for good quality stuff.

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