Jerry's Furniture

★★☆☆☆

About Jerry's Furniture

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Customer service is horrible. I purchased a chair from there and once I got it home I found that it was not going to work out for me. I returned the chair the same day. When I returned it the owner backed his truck up to mine because he said he had a bad knee. That he would have his guys go over the chair the next morning and then would issue me a refund. He would not take the cover off the chair that night to look at it nor would he give me my money back. The next morning I called a 10am when they opened and spoke to his wife. She told me that they had not refunded my money yet and but would be and would send me the reciept. I called back later that same day around 4pm Jerry is who I spoke with and he started accusing me of putting rips in the fabric and his wife acused me of putting cement on it. I was no where near cement but when the Jerry brought the chair outside and laid it down to wrap it up. When I returned the chair there was nothing wrong with it. But he still was accussing me of lying. I then had to drive another 80 miles to get my money back because they were going to charge me for these things that I had not done to the chair. After arguing with him in the store he did give me my money back. When I went in there to buy the chair they were really nice and made you feel welcome. But beware after you purchase something from them they are not the nice friendly people that you purchased it from. They put on a good show until you make the purchase. This place is shady and I would stear clear.

1
★☆☆☆☆

Customer service is horrible. I purchased a chair from there and once I got it home I found that it was not going to work out for me. I returned the chair the same day. When I returned it the owner backed his truck up to mine because he said he had a bad knee. That he would have his guys go over the chair the next morning and then would issue me a refund. He would not take the cover off the chair that night to look at it nor would he give me my money back. The next morning I called a 10am when they opened and spoke to his wife. She told me that they had not refunded my money yet and but would be and would send me the reciept. I called back later that same day around 4pm Jerry is who I spoke with and he started accusing me of putting rips in the fabric and his wife acused me of putting cement on it. I was no where near cement but when the Jerry brought the chair outside and laid it down to wrap it up. When I returned the chair there was nothing wrong with it. But he still was accussing me of lying. I then had to drive another 80 miles to get my money back because they were going to charge me for these things that I had not done to the chair. After arguing with him in the store he did give me my money back. When I went in there to buy the chair they were really nice and made you feel welcome. But beware after you purchase something from them they are not the nice friendly people that you purchased it from. They put on a good show until you make the purchase. This place is shady and I would stear clear.

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.

My wife and I purchased a relatively expensive Cochrane dining room set. The owner, Jerry, was our sales person. When the set was delivered, we found many flaws on the table top and on two chairs. We were told that replacements would be coming soon. After numerous phone calls and a number of visits to the store over two years, our complaint(s) were never rectified. Since then, I have been transferred again. I would never buy furniture from this shyster.

1
★☆☆☆☆

My wife and I purchased a relatively expensive Cochrane dining room set. The owner, Jerry, was our sales person. When the set was delivered, we found many flaws on the table top and on two chairs. We were told that replacements would be coming soon. After numerous phone calls and a number of visits to the store over two years, our complaint(s) were never rectified. Since then, I have been transferred again. I would never buy furniture from this shyster.

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.

Wonderful store and people to work with. Some may say high priced but you get what you pay for. Personal customer service, helped pull everything together as far as the design of the room. Not like the typical chain stores, its a family own business, locally owned.

5
★★★★★

Wonderful store and people to work with. Some may say high priced but you get what you pay for. Personal customer service, helped pull everything together as far as the design of the room. Not like the typical chain stores, its a family own business, locally owned.

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1 out of 1 people found this review helpful.

.

Having bought a chair that was custom covered and had a matching hassock made it was 5 months before delivery. The delivery guy quietly said it had been sitting in their warehouse for over 6 weeks. Figuring to try once more I got a sectional with custom upholstery. I found torn fabric on the inside of one piece and another piece where the fabric was put on in the opposite direction of all the other pieces. I have NEVER received any satisfaction. They lie to make a sell and do not stand behind their product. The major way they do this is continuallly put you off, make excuses, rationalizations and promises they have no intention of keeping.

1
★☆☆☆☆

Having bought a chair that was custom covered and had a matching hassock made it was 5 months before delivery. The delivery guy quietly said it had been sitting in their warehouse for over 6 weeks. Figuring to try once more I got a sectional with custom upholstery. I found torn fabric on the inside of one piece and another piece where the fabric was put on in the opposite direction of all the other pieces. I have NEVER received any satisfaction. They lie to make a sell and do not stand behind their product. The major way they do this is continuallly put you off, make excuses, rationalizations and promises they have no intention of keeping.

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0 out of 1 people found this review helpful.

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Purchased full dining room set (delivered 3/07) and after 6 months needed warranty work, it has now been 1 year and still having issues, they don't stand behind what they sell. They have not replaced/fix the problem and always say they are contacting the manufacturer and have not heard anything. be careful and ask about service and make sure to get everything in writing!

1
★☆☆☆☆

Purchased full dining room set (delivered 3/07) and after 6 months needed warranty work, it has now been 1 year and still having issues, they don't stand behind what they sell. They have not replaced/fix the problem and always say they are contacting the manufacturer and have not heard anything. be careful and ask about service and make sure to get everything in writing!

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1 out of 2 people found this review helpful.

.

I JUST WENT INTO JERRY'S FOR THE FIRST TIME THIS WEEK. THEY ARE WONDERFUL TO WORK WITH AND HAVE AN OUTSTANDING SALE GOING ON. YOU CAN NOT FIND ANYTHING BETTER IN THE AREA FOR THE MONEY. PEOPLE SAY THEY ARE PRICEY YET YOU NEED TO REALLY LOOK FOR QUALITY WHEN SHOPPING FOR FURNITURE. PEOPLE NEED TO REALIZE THEY PAY FOR WHAT THEY GET. THEY HAVE QUALITY FURNITURE AT A VERY REASONABLE PRICE. IF YOU ARE LOOKING FOR JUNK DONT WASTE YOUR TIME HERE. IF YOU ARE LOOKING FOR QUALITY FURNITURE YOU'LL WANT TO SHOP THERE!

5
★★★★★

I JUST WENT INTO JERRY'S FOR THE FIRST TIME THIS WEEK. THEY ARE WONDERFUL TO WORK WITH AND HAVE AN OUTSTANDING SALE GOING ON. YOU CAN NOT FIND ANYTHING BETTER IN THE AREA FOR THE MONEY. PEOPLE SAY THEY ARE PRICEY YET YOU NEED TO REALLY LOOK FOR QUALITY WHEN SHOPPING FOR FURNITURE. PEOPLE NEED TO REALIZE THEY PAY FOR WHAT THEY GET. THEY HAVE QUALITY FURNITURE AT A VERY REASONABLE PRICE. IF YOU ARE LOOKING FOR JUNK DONT WASTE YOUR TIME HERE. IF YOU ARE LOOKING FOR QUALITY FURNITURE YOU'LL WANT TO SHOP THERE!

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1 out of 1 people found this review helpful.

.

I have had a TERRIBLE experience with Jerry's Furniture. I recently purchased a couch after it was delivered I discovered it was defective. They would not replace it and have been very difficult to work with in trying to remedy the problem. Initially I was told that it could be fixed at my own expense. Later, after complaining to the furniture manufacturer, they agreed to try to fix the problem, but so far they have not done anything. They have made it very clear that customer satisfaction is not a priority with them.

1
★☆☆☆☆

I have had a TERRIBLE experience with Jerry's Furniture. I recently purchased a couch after it was delivered I discovered it was defective. They would not replace it and have been very difficult to work with in trying to remedy the problem. Initially I was told that it could be fixed at my own expense. Later, after complaining to the furniture manufacturer, they agreed to try to fix the problem, but so far they have not done anything. They have made it very clear that customer satisfaction is not a priority with them.

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2 out of 4 people found this review helpful.

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This store is a fairly nice place to shop, they are nto cheap at all, even though they run some good sales , still kind of pricey.
The help is nice and the owners are nice as well, but you might want to shop around to find out and compare prices a bit. they carry great hours and do have good sales sometimes. if yo uare willing to spend, then you might want to check them out. good quality.,

PROS: nice furniture
CONS: can be spendy

4
★★★★☆

This store is a fairly nice place to shop, they are nto cheap at all, even though they run some good sales , still kind of pricey.
The help is nice and the owners are nice as well, but you might want to shop around to find out and compare prices a bit. they carry great hours and do have good sales sometimes. if yo uare willing to spend, then you might want to check them out. good quality.,

PROS: nice furniture
CONS: can be spendy

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1 out of 1 people found this review helpful.

 

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