An Elegant Affair

★☆☆☆☆
  • 215 Main St

    Cedar Falls, IA 50613

    Map & Directions
  • 319-277-5655

About An Elegant Affair

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Hours
Mon, 10am - 8pm; Tue - Fri, 10am - 5pm; Sat, 9am - 4pm; Sun, closed

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I definately would not recommend using this bridal shop. I am very unhappy with their customer service and the way they have treated this wedding party. All three of my measurements were wrong and my bridesmaid dress came in four sizes too big. Amy's employees were very rude when I asked them to fix this problem because I did not want to spend the kind of money that would be needed in alterations. And besides the dress in my opinion would not look right after all of the alterations needed. They told me it was not their problem and were extremely rude.
I then spoke to the owner, Amy, shortly after. I tried my dress on for her and she remeasured me. She appeared unhappy that my measurements were off and told me the correct size that I needed and said she would take care of this problem right away and order my correct size. She took my phone number and told me she would call me as soon as the dress came in. I left feeling much better!... HOWEVER... the wedding is now in three days and when we inquired about my dress, they told me that they were unable to order a new one and that i needed to come down to get alterations. They did not even call myself or the bride to let us know this and I am wondering what would have happened if I would not have called them!! So now, the wedding is in three days, I have to run down to get alterations today and I am pretty sure the dress is not going to look right. I have NEVER been so unhappy with a business is this town and I feel really bad for the bride because this incident has really stressed her out. The wedding business is extremely important and I can not imagine running a business with this type of service to it's customers!!

0
★☆☆☆☆

I definately would not recommend using this bridal shop. I am very unhappy with their customer service and the way they have treated this wedding party. All three of my measurements were wrong and my bridesmaid dress came in four sizes too big. Amy's employees were very rude when I asked them to fix this problem because I did not want to spend the kind of money that would be needed in alterations. And besides the dress in my opinion would not look right after all of the alterations needed. They told me it was not their problem and were extremely rude.
I then spoke to the owner, Amy, shortly after. I tried my dress on for her and she remeasured me. She appeared unhappy that my measurements were off and told me the correct size that I needed and said she would take care of this problem right away and order my correct size. She took my phone number and told me she would call me as soon as the dress came in. I left feeling much better!... HOWEVER... the wedding is now in three days and when we inquired about my dress, they told me that they were unable to order a new one and that i needed to come down to get alterations. They did not even call myself or the bride to let us know this and I am wondering what would have happened if I would not have called them!! So now, the wedding is in three days, I have to run down to get alterations today and I am pretty sure the dress is not going to look right. I have NEVER been so unhappy with a business is this town and I feel really bad for the bride because this incident has really stressed her out. The wedding business is extremely important and I can not imagine running a business with this type of service to it's customers!!

Cons: customer service, inablility to fix their own mistakes

 

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