Herteen & Stocker Jewelers

★★★☆☆
  • 101 S Dubuque St

    Iowa City, IA 52240

    Cross street: Serving ALL of Cedar Rapids-Iowa City

    Map & Directions
  • 319-338-4212

About Herteen & Stocker Jewelers

Hours
Come in and visit the friendly Herteen & Stocker staff during our regular business hours: Monday 9:00 AM - 8:00 PM Tuesday - Saturday 9:00 AM - 5:00 PM

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My now-husband and I looked all over eastern iowa for a unique engagement ring and unfortunatley we found it here. Not that the ring isn't absolutely beautiful, but the service leaves a LOT to be desired. For starters, my beautiful center stone was sodered into the ring crooked. I don't understand how you let something like that leave your store...??? They told my husband it was crooked when they gave it to him so not sure why they were okay with the lack of quality to begin with. Then after wearing the ring for only a year one of the prongs fell off... so I brought it in to be fixed.... they treated me like a pest rather than a valued customer whose husband dropped nearly $10,000 there. To make mattters worse, that prong repair only lasted 3 months, and they never again "noticed" the crooked center stone. After all these stops in their store including the several my husband made to purchase the ring never once did they recognize us or treat us well. I initially felt good about giving a mom and pop shop our business rather than a chain store in the mall, but I'm thinking you're better off going elsewhere if you'd like to make friends with your jeweler. We've had much better luck at Ginsberg's in Cedar Rapids.

1
★☆☆☆☆

My now-husband and I looked all over eastern iowa for a unique engagement ring and unfortunatley we found it here. Not that the ring isn't absolutely beautiful, but the service leaves a LOT to be desired. For starters, my beautiful center stone was sodered into the ring crooked. I don't understand how you let something like that leave your store...??? They told my husband it was crooked when they gave it to him so not sure why they were okay with the lack of quality to begin with. Then after wearing the ring for only a year one of the prongs fell off... so I brought it in to be fixed.... they treated me like a pest rather than a valued customer whose husband dropped nearly $10,000 there. To make mattters worse, that prong repair only lasted 3 months, and they never again "noticed" the crooked center stone. After all these stops in their store including the several my husband made to purchase the ring never once did they recognize us or treat us well. I initially felt good about giving a mom and pop shop our business rather than a chain store in the mall, but I'm thinking you're better off going elsewhere if you'd like to make friends with your jeweler. We've had much better luck at Ginsberg's in Cedar Rapids.

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Herteen and Stocker Jewelers is located in Downtown Iowa City. They are a locally owned jewelry store with an amazing selection of high quality unique pieces. Their inventory includes rings, earrings, bracelets, necklaces, watches and many unique gift items such as vases and jewelry boxes. The selection of diamonds and wedding/engagement rings they have is second to none! They have repair service right in the store done by certified jewelers with many years of experience. Their sales staff is very knowledgeable and friendly. They are always willing to help you choose the right gift for that someone special!

PROS: Locally owned, great staff
CONS: Expensive

5
★★★★★

Herteen and Stocker Jewelers is located in Downtown Iowa City. They are a locally owned jewelry store with an amazing selection of high quality unique pieces. Their inventory includes rings, earrings, bracelets, necklaces, watches and many unique gift items such as vases and jewelry boxes. The selection of diamonds and wedding/engagement rings they have is second to none! They have repair service right in the store done by certified jewelers with many years of experience. Their sales staff is very knowledgeable and friendly. They are always willing to help you choose the right gift for that someone special!

PROS: Locally owned, great staff
CONS: Expensive

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