Dewey Ford

★★★☆☆
  • 3055 SE Delaware Ave.

    Ankeny, IA 50021

    Map & Directions
  • 515-289-4949

About Dewey Ford

Categories
  • New Car Dealers
  • Auto Dealers
  • Used Cars
  • Auto Parts & Accessories
  • Automotive Repair
  • Custom Car Dealers
  • Used Car Dealers
Details
  • Ford
Hours
M-Th 8am-8pm, F-Sa 8am-6pm, Su Closed
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Automotive

Automotive
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I took my 2004 F150 in for service and was completely appalled by the unprofessional attitudes of their the Assistant Service Manager, Matt Karnatz, and the Service Director, Kent Kisling. I don't know if these two were just having a bad

3
★★★★★

I took my 2004 F150 in for service and was completely appalled by the unprofessional attitudes of their the Assistant Service Manager, Matt Karnatz, and the Service Director, Kent Kisling. I don't know if these two were just having a bad

.

I received a recall notice for the airbag on my 2004 Ford F150 so I called my local Ford dealer, Dewey Ford, to schedule the required service. I've lived in Ankeny, IA for around 10 years and have never done business with Dewey simply because I have heard negative things about them from others in town. Nonetheless, I scheduled the appointment and included a service request for an oil change and tune up at the same time.

Upon my arrival, I was greeted by the Assistant Service Manager, Matt Karnatz, who began the check-in process. Matt and I discussed the factory recall and then began discussing the tune up, at which time Matt advised me that he anticipated the tune up costing around the $400 range but that if one of his service techs broke a spark plug while trying to remove it, that it would cost an additional $100 per spark plug for the service. I expressed to Matt that I felt that was excessive, especially if it was his team that broke the plug. Matt advised me that it is what it is and if I didn't like it then I could just take my truck. I told Matt that I will have the tune up performed somewhere else but that I still wanted the factory recall service. I then told Matt that this is exactly why I haven't used Dewey for service or purchased a vehicle from them, because of all the negative things I've heard around town about them. Matt then said, "Well I don't have to do the factory recall either, so you can just take your truck and go then", to which I responded, "yes you will". Matt then said, "No, I won't, I'm not doing the recall service either so just take your truck and go".

At this point I asked Matt to get his Manager to which he responded, "I am the manager". I then said, "okay, well you have a manager too so I want to speak to that person." Matt then said, "Well, he isn't here yet". So I responded that I will wait inside for him to get there, and that I would be blogging about my experience as I wait.

I went inside to wait when I was soon approached by Kent Kisling, Service Director. Kent and I walked back into the service check in area and discussed the above conversations. Kent immediately advised me, "Matt is correct. You said that you are going to blog about us so I am refusing to provide service to you, so get in your truck and go".

I guess they showed me!

1
★☆☆☆☆

I received a recall notice for the airbag on my 2004 Ford F150 so I called my local Ford dealer, Dewey Ford, to schedule the required service. I've lived in Ankeny, IA for around 10 years and have never done business with Dewey simply because I have heard negative things about them from others in town. Nonetheless, I scheduled the appointment and included a service request for an oil change and tune up at the same time.

Upon my arrival, I was greeted by the Assistant Service Manager, Matt Karnatz, who began the check-in process. Matt and I discussed the factory recall and then began discussing the tune up, at which time Matt advised me that he anticipated the tune up costing around the $400 range but that if one of his service techs broke a spark plug while trying to remove it, that it would cost an additional $100 per spark plug for the service. I expressed to Matt that I felt that was excessive, especially if it was his team that broke the plug. Matt advised me that it is what it is and if I didn't like it then I could just take my truck. I told Matt that I will have the tune up performed somewhere else but that I still wanted the factory recall service. I then told Matt that this is exactly why I haven't used Dewey for service or purchased a vehicle from them, because of all the negative things I've heard around town about them. Matt then said, "Well I don't have to do the factory recall either, so you can just take your truck and go then", to which I responded, "yes you will". Matt then said, "No, I won't, I'm not doing the recall service either so just take your truck and go".

At this point I asked Matt to get his Manager to which he responded, "I am the manager". I then said, "okay, well you have a manager too so I want to speak to that person." Matt then said, "Well, he isn't here yet". So I responded that I will wait inside for him to get there, and that I would be blogging about my experience as I wait.

I went inside to wait when I was soon approached by Kent Kisling, Service Director. Kent and I walked back into the service check in area and discussed the above conversations. Kent immediately advised me, "Matt is correct. You said that you are going to blog about us so I am refusing to provide service to you, so get in your truck and go".

I guess they showed me!

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When I initially purchased my vehicle from Dewey it was a "feel good" sale. I was happy with the price of the vehicle I purchased and they gave me what I wanted on my trade in. Not much negotiation was needed. HOWEVER I get a call from one of the loan guys a day or two later and he informs me that I owed another approx $400 for title/fees because my paperwork was done incorrectly! Rather insulting, greedy, and bad business practice. Looking back I should have told him to get bent since the paperwork was all signed for. Instead I brought a check in to him and told him how pathetic he and his business is. He responded with some B.S. of "if we shorted ourselves $400/month on every vehicle we sell then we'd lose a lot of money". I KNOW he made plenty off of our deal just like all dealerships do.
PLUS a couple of years down the road I went there to have work done on the car and they couldn't do it. They had to send it to another shop which ended up being a general cluster of confusion between the two dealerships and the warranty company.
Don't waste your time on this dealership. Go somewhere like Gabus or Karl's where they value the customer!

1
★☆☆☆☆

When I initially purchased my vehicle from Dewey it was a "feel good" sale. I was happy with the price of the vehicle I purchased and they gave me what I wanted on my trade in. Not much negotiation was needed. HOWEVER I get a call from one of the loan guys a day or two later and he informs me that I owed another approx $400 for title/fees because my paperwork was done incorrectly! Rather insulting, greedy, and bad business practice. Looking back I should have told him to get bent since the paperwork was all signed for. Instead I brought a check in to him and told him how pathetic he and his business is. He responded with some B.S. of "if we shorted ourselves $400/month on every vehicle we sell then we'd lose a lot of money". I KNOW he made plenty off of our deal just like all dealerships do.
PLUS a couple of years down the road I went there to have work done on the car and they couldn't do it. They had to send it to another shop which ended up being a general cluster of confusion between the two dealerships and the warranty company.
Don't waste your time on this dealership. Go somewhere like Gabus or Karl's where they value the customer!

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Last year at the State Fair, my Ford van sprung a leak in the brake line. I brought it to Dewey and told them to repair what needed repairing. $1,400 later, I was on my way. Three months after that, the brake line sprung another leak. I paid a local shop to replace what Dewey supposedly had repaired. This year, I'm driving a Nissan to the State Fair.

1
★☆☆☆☆

Last year at the State Fair, my Ford van sprung a leak in the brake line. I brought it to Dewey and told them to repair what needed repairing. $1,400 later, I was on my way. Three months after that, the brake line sprung another leak. I paid a local shop to replace what Dewey supposedly had repaired. This year, I'm driving a Nissan to the State Fair.

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On 22 May, while traveling from Illinois to Nebraska, our truck broke down on the ramp at Merle Hay Road. Late afternoon on Saturday, I called Dewey Ford. From the first conversation with the young lady that answered the phone, people at Dewey were helpful and friendly.
Rusty explained their service calendar situation for Monday and said they would do everything to get the truck in on Monday morning. When I called at 7:00 AM on Monday, they were getting the truck into the bay. At about 8:30 I received a call from them advising of the problem, an estimate of the cost, and an estimate of the time required to fix. At about 12:30, the Dewey Ford shuttle picked me up at the hotel and drove me to Ankeny to the dealership. At about 2PM, I was back on the road.
This was without doubt the best experience I have had with a dealer, Ford or otherwise. I want to thank the people at Dewey for their friendly and fine service. Special thanks to Rusty, Kent, and the young lady who took my call initially (I'm sorry, I didn't get her name) and the cashiers for making me feel like a valued customer.
I would like to have a dealership like Dewey in Peoria. It would definitely influence my buying decisions in the future. Dewey is the best!

5
★★★★★

On 22 May, while traveling from Illinois to Nebraska, our truck broke down on the ramp at Merle Hay Road. Late afternoon on Saturday, I called Dewey Ford. From the first conversation with the young lady that answered the phone, people at Dewey were helpful and friendly.
Rusty explained their service calendar situation for Monday and said they would do everything to get the truck in on Monday morning. When I called at 7:00 AM on Monday, they were getting the truck into the bay. At about 8:30 I received a call from them advising of the problem, an estimate of the cost, and an estimate of the time required to fix. At about 12:30, the Dewey Ford shuttle picked me up at the hotel and drove me to Ankeny to the dealership. At about 2PM, I was back on the road.
This was without doubt the best experience I have had with a dealer, Ford or otherwise. I want to thank the people at Dewey for their friendly and fine service. Special thanks to Rusty, Kent, and the young lady who took my call initially (I'm sorry, I didn't get her name) and the cashiers for making me feel like a valued customer.
I would like to have a dealership like Dewey in Peoria. It would definitely influence my buying decisions in the future. Dewey is the best!

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I would recommend taking the drive up north to Ames- Willey is a smaller dealership but treats you with respect, and doesnt try to ram a bunch of crap down your throat after agreeing to purchase the vehicle. They treat you like a human being.

1
★☆☆☆☆

I would recommend taking the drive up north to Ames- Willey is a smaller dealership but treats you with respect, and doesnt try to ram a bunch of crap down your throat after agreeing to purchase the vehicle. They treat you like a human being.

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Recently we needed to work with the body shop to get a repair done on one of our vehicles. We had a hard time talking to the right person and then once were told we would get a call back and never did...that was a month ago.

2
★★☆☆☆

Recently we needed to work with the body shop to get a repair done on one of our vehicles. We had a hard time talking to the right person and then once were told we would get a call back and never did...that was a month ago.

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I recently purchased a car from Jessica. She went out of her way to make the process as smooth as possible and was so kind and helpful! I will go back again and again!

5
★★★★★

I recently purchased a car from Jessica. She went out of her way to make the process as smooth as possible and was so kind and helpful! I will go back again and again!

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These guys are great. From purchasing a car to any problems you might have and routine maintenance. They treat you like you are really someone special. They have a little kids area for the little ones to play/watch movies while you wait for your car to be fixed. Just the best service you could ask for!

4
★★★★☆

These guys are great. From purchasing a car to any problems you might have and routine maintenance. They treat you like you are really someone special. They have a little kids area for the little ones to play/watch movies while you wait for your car to be fixed. Just the best service you could ask for!

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Message from Dewey Ford

Welcome to Dewey Ford! We are Iowa Ford dealer, with a wide selection of new and used Ford cars, trucks, and SUVs. Visit us to day for a great deal on your next vehicle

More about Dewey Ford

new car sales, used car sales, automotive repair, automotive parts

 

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