Smitty's Shoe Repair

★★★☆☆

About Smitty's Shoe Repair

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Hours
Mon - Fri, 7:30am - 5:30pm; Sat, 8am - noon; Sun, closed
3.3333 3
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Last week, my son's baseball glove broke during a game. Having a tournament in two days, we were frantic to try to get it fixed as quickly as possible. My husband called Smitty's as early as possible and inquired if it was even feasible to get the glove fixed that day. The reply, from who I would assume was the owner, was that everybody had the same sob story. He made it very clear that having it done that day was not an option. So, naturally, my husband asked what a realistic timeframe would be as we had never had to deal with this situation before. In no uncertain terms, my husband was told that our business was NOT wanted. Shocked, he hung up. I then made a phone call to Smitty's, certain that there must have been a miscommunication somewhere. Again, it was made VERY clear to me that our business was not needed and that he found it EXTREMELY annoying that we should call and continue to ask him questions, because he had people standing at his counter. Now, being as I was on the phone, clearly I could not see these guests, but they could certainly see our helpful representative. Surely, they understood that he was attending to another potential customer and would understand the interruption on their consultation. But, apparently "Mr. Smitty" (I never did get his name) doesn't hold the same standards of customer service that I do (this is what I do for a living as well). Or, perhaps it is simply that he has enough business that he is no longer taking on new customers. That truly must be a nice life for a small business owner in a small town. Regardless of the reason, I warn those contemplating placing a phone call to this establishment to ask questions. They are not appreciated and your business, too, could be turned away. (I will also add here that this was very disappointing to us as we had heard nothing but great things about this store. Apparently that customer appreciation is reserved for those who had a reason to be a customer prior to now.)

1
★☆☆☆☆

Last week, my son's baseball glove broke during a game. Having a tournament in two days, we were frantic to try to get it fixed as quickly as possible. My husband called Smitty's as early as possible and inquired if it was even feasible to get the glove fixed that day. The reply, from who I would assume was the owner, was that everybody had the same sob story. He made it very clear that having it done that day was not an option. So, naturally, my husband asked what a realistic timeframe would be as we had never had to deal with this situation before. In no uncertain terms, my husband was told that our business was NOT wanted. Shocked, he hung up. I then made a phone call to Smitty's, certain that there must have been a miscommunication somewhere. Again, it was made VERY clear to me that our business was not needed and that he found it EXTREMELY annoying that we should call and continue to ask him questions, because he had people standing at his counter. Now, being as I was on the phone, clearly I could not see these guests, but they could certainly see our helpful representative. Surely, they understood that he was attending to another potential customer and would understand the interruption on their consultation. But, apparently "Mr. Smitty" (I never did get his name) doesn't hold the same standards of customer service that I do (this is what I do for a living as well). Or, perhaps it is simply that he has enough business that he is no longer taking on new customers. That truly must be a nice life for a small business owner in a small town. Regardless of the reason, I warn those contemplating placing a phone call to this establishment to ask questions. They are not appreciated and your business, too, could be turned away. (I will also add here that this was very disappointing to us as we had heard nothing but great things about this store. Apparently that customer appreciation is reserved for those who had a reason to be a customer prior to now.)

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I have taken a couple of shoes to be repaired here. The bill was under $5 both times. The turn around time was just a couple of days. I think that it is only one person who works there.

It is an old store that has keep the old store charm.

PROS: limited free parking out front
CONS:

5
★★★★★

I have taken a couple of shoes to be repaired here. The bill was under $5 both times. The turn around time was just a couple of days. I think that it is only one person who works there.

It is an old store that has keep the old store charm.

PROS: limited free parking out front
CONS:

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I like this small town store. The building has on street free parking out front. It is an old store with big glass display windows. The ceiling is the old style you would find from long ago. There is one man working and he will notice you and get to you in a moment. The turn around time is only a few days. The cost is pretty minimal.

4
★★★★☆

I like this small town store. The building has on street free parking out front. It is an old store with big glass display windows. The ceiling is the old style you would find from long ago. There is one man working and he will notice you and get to you in a moment. The turn around time is only a few days. The cost is pretty minimal.

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