Waterhouse Water Systems Inc

★★☆☆☆
  • 155 Center Point Rd

    Hiawatha, IA 52233

    Map & Directions
  • 319-393-3691

About Waterhouse Water Systems Inc

Hours
Mon. - Fri. 7:30am - 5pm;Sat. 9am - 12am;Sun. CLOSED

Home & Garden

Home & Garden
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2.0 2
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This of course is a long story, you make your own story with them.Case in point, I signed a 12 month contract with them for a total of $600.00 and got billed for 2 years+ "Waterever they wanted, after only having 3 months of their service due to the system not working right, at which i asked the tech. to remove the system and stop billing me, he replied with "we will stop billing you but the system must stay, due to i was renting the house." I was no longer billed for service ,this was around 11/5/02, on 07/13/07 i was in the middle of buying a new house and their was a negative mark on my credit of $2,300.00 from Water House stopping me dead in my tracks of buying our home, I then called Water House and asked them what the deal is and why are trying to bill me for the whole time I lived in the house , this is now in my Attorneys hand, please be careful of this company!!!!

1
★☆☆☆☆

This of course is a long story, you make your own story with them.Case in point, I signed a 12 month contract with them for a total of $600.00 and got billed for 2 years+ "Waterever they wanted, after only having 3 months of their service due to the system not working right, at which i asked the tech. to remove the system and stop billing me, he replied with "we will stop billing you but the system must stay, due to i was renting the house." I was no longer billed for service ,this was around 11/5/02, on 07/13/07 i was in the middle of buying a new house and their was a negative mark on my credit of $2,300.00 from Water House stopping me dead in my tracks of buying our home, I then called Water House and asked them what the deal is and why are trying to bill me for the whole time I lived in the house , this is now in my Attorneys hand, please be careful of this company!!!!

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I've bounced back and forth between these guys and Culligan over the years. Our current house came with Waterhouse equipment in it but we switched to Culligan when Waterhouse couldn't handle the poor quality of our water. Culligan was fine for a while but when their unit started oozing black slime into our water faucets and they told us they couldn't look at it until the following week, we called Waterhouse and had them remove Culligan's equipment and put it out at the curb. Funny that Culligan couldn't make time to save a customer but they were out that afternoon to pick up their garbage from our curb.

Anyway, back to Waterhouse. We have a Kinetico water softener and drinking water system from them. For the most part they've been great to deal with and their service is almost instantaneous. I called them today, for example, and asked for 20 bags of salt delivered to my home. Within a few hours I had 20 bags of salt. They even carry it to the basement and fill the brine tank.

The only problem I've had with them was after we did some remodelling in the kitchen and they reinstalled the drinking water system. We noticed some drips coming out of the cabinet one night and investigated and discovered the drinking water system was leaking. In the course of trying to find the leak a fitting came off in my hand and water sprayed everywhere.

Since Waterhouse had installed no shut-offs under the sink, we had to shut off water for the whole house. This was about 11PM. I called Waterhouse and left a message hoping they had someone on-call all night but received no response. I ended up having to call a plumber and pay premium rates to get this fixed. He showed me how the Waterhouse guy had not done the job right and why it was leaking.

I asked Waterhouse to pay for the plumber. I offered to accept reimbursement in the form of salt or filters as a way to reduce the cost for them (since they buy these items at wholesale, they'd essentially be getting a discount on the plumber by paying me with retail-priced products). They said they could only agree to pay half the cost. When I asked which half of the poorly installed drinking water system was the part that was my fault, they had no answer.

In the end I agreed to accept the 50% deal as long as they understood I would get the other 50% out of them one way or another. He didn't understand, of course, but I told him I'd figure out a way to take at least that much future business away from him.

I found a source for water filters on the Internet and purchased several boxes of them. By so doing I deprived them of at least as much revenue as they think they saved by only paying 50% of my bill, and the discounted price paid for my half of the plumber.

This is a case of a business not understanding that a few dollars saved now does not necessarily stay saved forever. Bad customer service costs money in the long run.

With all that said, they've been good to deal with since then.

Edit: It's four years later and we're still buying our filters from the internet. If Waterhouse had simply treated us right four years ago, they would not be losing money on us every time we order a new case of filters.

PROS: Prompt service
CONS: Less-than-the-best installers

3
★★★☆☆

I've bounced back and forth between these guys and Culligan over the years. Our current house came with Waterhouse equipment in it but we switched to Culligan when Waterhouse couldn't handle the poor quality of our water. Culligan was fine for a while but when their unit started oozing black slime into our water faucets and they told us they couldn't look at it until the following week, we called Waterhouse and had them remove Culligan's equipment and put it out at the curb. Funny that Culligan couldn't make time to save a customer but they were out that afternoon to pick up their garbage from our curb.

Anyway, back to Waterhouse. We have a Kinetico water softener and drinking water system from them. For the most part they've been great to deal with and their service is almost instantaneous. I called them today, for example, and asked for 20 bags of salt delivered to my home. Within a few hours I had 20 bags of salt. They even carry it to the basement and fill the brine tank.

The only problem I've had with them was after we did some remodelling in the kitchen and they reinstalled the drinking water system. We noticed some drips coming out of the cabinet one night and investigated and discovered the drinking water system was leaking. In the course of trying to find the leak a fitting came off in my hand and water sprayed everywhere.

Since Waterhouse had installed no shut-offs under the sink, we had to shut off water for the whole house. This was about 11PM. I called Waterhouse and left a message hoping they had someone on-call all night but received no response. I ended up having to call a plumber and pay premium rates to get this fixed. He showed me how the Waterhouse guy had not done the job right and why it was leaking.

I asked Waterhouse to pay for the plumber. I offered to accept reimbursement in the form of salt or filters as a way to reduce the cost for them (since they buy these items at wholesale, they'd essentially be getting a discount on the plumber by paying me with retail-priced products). They said they could only agree to pay half the cost. When I asked which half of the poorly installed drinking water system was the part that was my fault, they had no answer.

In the end I agreed to accept the 50% deal as long as they understood I would get the other 50% out of them one way or another. He didn't understand, of course, but I told him I'd figure out a way to take at least that much future business away from him.

I found a source for water filters on the Internet and purchased several boxes of them. By so doing I deprived them of at least as much revenue as they think they saved by only paying 50% of my bill, and the discounted price paid for my half of the plumber.

This is a case of a business not understanding that a few dollars saved now does not necessarily stay saved forever. Bad customer service costs money in the long run.

With all that said, they've been good to deal with since then.

Edit: It's four years later and we're still buying our filters from the internet. If Waterhouse had simply treated us right four years ago, they would not be losing money on us every time we order a new case of filters.

PROS: Prompt service
CONS: Less-than-the-best installers

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